Caremark Sutton

20 Ewell Road, Cheam, Sutton SM3 8BU
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9.9 72 Reviews
  • Caremark Sutton, Sutton
Caremark Sutton focuses on skilled support that enables clients to live independently in their own homes, specialising in holistic care that incorporates the needs of the whole person.

Care workers look to build strong relationships with each client, with a 'friends and family' test in place to establish that provision is the same as everyone would all want for their loved ones.

Areas of Sutton covered include Carshalton, Cheam, Hackbridge, Rose Hill, St Helier and Worcester Park.

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Care Provided by Caremark Sutton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hannah Drury (Nominated Individual)

Funding & Fees Guide for Caremark Sutton

  • Prices

  • £31.00 per hour weekdays
    £33.00 per hour weekends

  • For further price information please arrange a consultation

Caremark Sutton Reviews (72)

Total of 72, showing 1-20
9.9

Caremark Sutton has a Review Score of 9.9 (9.852) out of 10, based on 23 reviews in the last 2 years. Over all time Caremark Sutton has 72 reviews.

Overall Experience

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Date Published

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Review from Diana Z (Mother of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter have been working with Caremark Sutton since 2022. She has been receiving excellent support from her PA's. Caremark staff are professional and well trained. They all treat my daughter with respect, dignity, as an individual ad they listen to her. The support they give to her is person centred.
I have noticed that my daughter's confidence have improved a great deal. PAs have empowered my daughter and this have made my daughter's self esteem to improve. PAs also respect the whole family unity which is very good, we feel supported as a whole family unity.
Your communication is excellent, you are very quick to respond to calls, queries and emails. My daughter gets regular reviews, which is very good.
I just want to say, thank you so much to all the PA's who are supporting my daughter and all the management for the hard work you are doing.
Caremark Sutton you are making a big impact in the community, continue to shine and upholding code of conduct standards.

Reply from Hannah Drury, Operations Director at Caremark Sutton

Thank you for taking the time to write this review, we appreciate it.


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Review from T H (Husband of Client) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found Caremark to be fulfilling of my wife's requirements. They are always on time, give or take a few minutes, polite and caring towards their task of dealing with my wife. The office staff are also easy people to talk to and attentive to our requirements.

Reply from Hannah Drury, Operations Director at Caremark Sutton

Thank you so much for taking the time to review our service, we are so pleased your requirements are being fulfilled.


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Review from C P (Daughter of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the service we received when my mother required daily assistance to remain living in her own home.
The carers were outstanding, caring, respectful, reliable and kind.
Their supervisor was reliable, efficient, a clear communicator, great at exploring different options for
my mother as her needs changed, and quick to assist when the carers had concerns about my mother's condition.
It made a huge difference to have peace of mind, knowing the carers coming into my mother's home were trustworthy, reliable and providing excellent personal care and a kindly human touch for her.
I highly recommend this service to others.

Reply from Hannah Drury, Operations Director at Caremark Sutton

Thank you so much for taking the time to write this lovely review.


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Review from Maddy B (Sister of Client) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have always tried to do their very best to help and support my brother. They show kindness and care in equal measure, and incredible patience at times! I am so glad he is with them, and thank all the carers, office based staff, and management for being there and doing a hard job with grace
and dedication.

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Review from M C (Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Most carers are very good, efficient, and caring. Just of human error. They were trained by their team supervisor who has been very communicative with family, supportive, and proactive with suggestions and equipment.
The company has been flexible with our needs.

Reply from Hannah Drury, Operations Director at Caremark Sutton

Thank you for taking the time to write this review, we appreciate all feedback.


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Review from Spencer R (Son of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During a very challenging period when both elderly parents required support, Caremark has been wonderful. Professional needs assessment, responsive and sympathetic management contacts, and great care staff to assist at home. Everyone involved has made the effort to connect personally with my parents
as well as provide the required support - that's made a real difference in helping them adjust to the situation of accepting care, and for me in being able to trust that their needs are being provided for. For anyone else dealing with this kind of difficult journey, I'd wholeheartedly recommend Caremark as a starting point.

Reply from Hannah Drury, Operations Director at Caremark Sutton

Thank you so much for taking the time to write this lovely review.


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Review from Sarah H (Daughter of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is having a positive experience with Caremark. The main areas that make it outstanding are the little extras her main carers do. They have taken time to get to know her and see what makes a difference to her, such as making the bed the way that helps her and plumping up her cushions. Silly things
but make a big difference to her. They take the pressure off me by helping empty the bin and clean up if Mum drops something. Another point she likes is that she has 3 main carers so she can get to know them and knows who will be walking through her door twice a day.

Reply from Hannah Drury, Managing Director at Caremark Sutton

What a lovely review - thank you so much for taking the time to write this, we are so pleased you're happy.


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Review from Marissa S (Daughter of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service we receive. All of the carers are helpful and friendly. They are cheerful and pleasant when they visit. The Manager is very professional, accommodating, and kind. Every effort is made to meet our needs.

Reply from Hannah Drury, Operations Director at Caremark Sutton

Thank you so much for this wonderful review. We are so pleased you are happy!


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Review from Sarah M (Daughter of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From assessment to care implementation on the first day, to the three times a-day amazing care visits and a supervisor follow-up home visit, everything has been incredibly well organised. The carers are well-trained, punctual and polite, caring, empathetic and encouraging. The office staff are so supportive
of the family carer, ensuring all the necessary details are passed onto the staff to enable effective care and a smooth transition for all. I’m so glad I found Caremark and grateful for their help in caring for my dad.

Reply from Hannah Drury, Operations Director at Caremark Sutton

Thank you so much for taking the time to write this wonderful review!


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Review from Amanda W (Daughter of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving to a new borough with new carers, home care made it easy. Any problems are sorted straight away. They are courteous, friendly and helpful, a pleasant change from what I have experienced with other companies. Thoroughly recommend.

Reply from Hannah Drury, Operations Director at Caremark Sutton

Thank you so much for taking the time to write this lovely review.


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Review from Justine C (Daughter of Client) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a challenging year, with both parents needing care and in and out of hospital, I couldn't recommend Caremark highly enough. From the caring, respectful carers, the fantastic supervisor and on the ball office team.
Not only have they looked after my parents needs, but were a support to me when
things got more demanding. Our whole family are grateful for Caremark's professionalism.

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Review from Mike O (Son of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has been providing companionship services to my mother for several months. I have been hugely impressed by the quality of the carers as well as the care management team. It took a bit of time for us to settle into the right routine and everyone could not have been more helpful and supportive.
It was so reassuring to be able to discuss my mother's needs with people who were both professional and empathetic to the situation. They were always focused on delivering the best outcome and making sure that my mother was getting the right support. The consistency of the excellent service was another feature of the high quality of the whole organisation. I cannot recommend them highly enough!

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Review from D B (Daughter of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received six week care when she came out of hospital. I can’t thank enough one of the carers who has been so kind and caring to my mum. The care that person has provided has been amazing. Thank you.

Reply from Hannah Drury, Operations Director at Caremark Sutton

Thank you so much for taking the time to review our service.


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Review from Jane R (Daughter of Client) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for our first experience with care in the home. The admin side was very efficient, kind, and caring. The carers to our mum were lovely; she had nothing but kind things to say about the team. They were all caring, listening to her needs.
A big thank you to all you do, a great service with
care.
Very kind regards.

Reply from Hannah Drury, Operations Director at Caremark Sutton

Thank you so much for taking the time to write this lovely review. We will pass on your thanks to the team.


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Review from Andy M (Client) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My main carer has been exceptional. I was really apprehensive as never had carers before but she goes over and above to make the client feel special. She is passionate about people and dedicated to her profession. She is experienced and her attentive yet encouraging approach has made my progress and
recovery faster and easier. We need more people like her in the profession. It’s been a great privilege and pleasure to have her. Thank you.

Reply from Hannah Drury, Operations Director at Caremark Sutton

Thank you so much for taking the time to write this lovely review.


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Review from E S (Daughter of Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and support offered by everyone at Caremark Sutton to my parents and me has been phenomenal. I had to arrange a lot of care at short notice following a surprise hospital discharge and both of the care coordinators were magnificent with their instant, calm help. The situation went from one
of sheer panic over a potentially dangerous situation to a feeling that it would all be okay thanks to Caremark.

Reply from Hannah Drury, Operations Director at Caremark Sutton

Thank you so much for taking the time to review our service. We are so pleased you are happy.


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Review from David L (Husband of Client) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came out of hospital on 1st June 2023, after an operation to remove cancerous ovaries and fallopian tubes. Assistance started immediately. She needed assistance getting into and out of bed and taking a daily shower, as instructed by the the hospital. Gradually, over six weeks, she has been able
to get upstairs and downstairs on her own. At night, she was helped to get undressed and then into her nightdress. Help was also given with incontinence pads, placing and replacing them. Overall, we could not have had better service, given with cheerfulness and with excellent advice. Thank you.

Reply from Hannah Drury, Operations Director at Caremark Sutton

Thank you for taking the time to write this lovely review. We are so pleased you are happy with our service.


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Review from T A (Wife of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been absolutely delighted with my husband's carers. There have been a few days where he has woken up feeling a bit down but when his carer arrives his mood is lifted by the wonderful care he receives, as well as having a good chat and a laugh with a very professional and sympathetic carer.
All
your carers who have been caring for my husband, are polite and treat him with respect.

Reply from Hannah Drury, Operations Director at Caremark Sutton

Thank you so much for taking the time to review our service. We are so pleased you are happy.


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Review from V A (Client) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I did not know what to expect but the carers were very friendly. I had a little difficulty understanding what they were saying at times but we got over that. The service they gave was excellent and I am very grateful.

Reply from Hannah Drury, Operations Director at Caremark Sutton

Thank you for taking the time to review our service. We are so pleased you are happy.


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Review from P H (Son of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have experienced any better care than that provided by team members.
The individual caring and communication during visits was superb.
The carers team worked professionally and always ensured the correct commutation was present.

Reply from Hannah Drury, Operations Director at Caremark Sutton

Thank you so much for taking the time to review our service. We are so pleased you are happy.


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Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Caremark Sutton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.852 for Caremark Sutton is calculated as follows: ( (111 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 128 Ratings = 4.852

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Sutton is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (7)

Deborah

Deborah Binner

Job Title: Managing Director

Joined: 2013

In February 2013, Debbie and her husband were both unfortunate and yet honoured to see the pinnacle of domiciliary palliative care delivered in their home. Debbie's earlier career saw her presenting SKY News as a television presenter, working in healthcare PR and Media and as Head of Communications for the Department of Health. In her personal trauma tsunami of February 2013 Debbie s appetite for any prior career path evaporated forever. Debbie set up Caremark (Sutton) in July 2013 to deliver the exact same quality of care that she had seen delivered in her own home and that everyone should expect and demand for their own loved ones.


Hannah

Hannah Drury

Job Title: Operations Director

Joined: 2015

Hannah Drury has taken over from Simon Binner as Operations Director. Hannah attended school locally and has first hand experience of delivering care though illnesses within her own family - her sister and her step father. Hannah has a corporate background in the service industry. She is also currently working on an Open University degree in Psychology and has completed the Cultural Awareness module of the Common Purpose Leadership programme. Hannah is absolutely passionate about driving forward the best possible care in the whole of the London Borough of Sutton: "I've seen truly fantastic care delivered to members of my family," she says. "We can't always change what happens to us; but we can make sure we care for people with dignity, compassion, kindness and absolute professionalism. When I look at our service I ask myself: is this the standard I would expect for my Mum or a member of my family." Hannah says she LOVES working in care and making a difference.


Daren

Daren Kannayya

Job Title: Registered Care Manager

Joined: 2018

Daren has worked for over 10 years in the health and social care sector. He is passionate about the sector and a keen advocate for promoting continuous improvement of service provision. His career spans from primary delivery, lecturer in HE and FE and more recently in senior management positions in the health and social care sector.
Daren specialises in:
Managing quality care delivery for service users
Turning around organisation performance in line with CQC requirements



Amongst Daren’s key achievements to date include:
Acting as a trusted consultant for a care provider to ensure sustainability
Building and developing high performance teams that exceed service users’ needs


Daren has a MSC in Health and social care and PGCE.


Ron

Ron Riosa

Job Title: Finance Manager

Joined: 2014

Ron Riosa is our Financial Accountant and is responsible for keeping our finances on track and with ensuring that we are compliant and up-to-date at all times. Ron's background prior to Caremark (Sutton) was as a Fund Accounting Analyst for JP Morgan Bank and prior to that as an Actuarial Analyst for Prudential plc. Ron Riosa holds a degree in Mathematics.


Ron has helped us to accelerate the takeover of another care company in September 2014 and yet another care company in December 2014 by aligning acquired client internal processes as quickly as possible - thus minimising disruption to these new clients and ensuring their care delivery continued uninterrupted.


Julia

Julia Kenneally

Job Title: Care Co-ordinator

Joined: 2014

Julia Kenneally has previously worked for Caremark (Sutton) as a Field Care Supervisor and then as a Care Coordinator. She has extensive experience in senior supervisory roles and in ensuring compliance with detailed systems.


Julia has a strong personal affinity with our growing customer base and is dedicated to providing the best professional care that we can to each and every customer. She has strong personal links to the geography of Sutton and to the schools and social institutions within the borough.


Emma

Emma Evans

Job Title: Care Coordinator

Joined: 2017

Emma joined our Caremark Sutton team in February 2017 and has fitted in like a missing piece of a jigsaw, it's like she's already been here for years.


Emma brings with her a wealth of care and coordinating experience. Emma has worked in all aspects of the care industry and brings this diverse knowledge to her coordinating and deeply understands the needs of Clients and Carers.


Emma shares the vision and passion of all Caremark Sutton staff and is dedicated to delivering the highest standard of care and support alongside the rest of the Caremark Sutton team. Emma has a bubbly and approachable personality and responds to challenges with calm and professional nature.


Elaine

Elaine Hamilton

Job Title: Field Care Supervisor

Joined: 2018

Field Care Supervisor


Frequently Asked Questions about Caremark Sutton

What Type of Services does Caremark Sutton offer?

Caremark Sutton offers Home Care.

How many Carers does Caremark Sutton employ?

Caremark Sutton employs 44 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Sutton to verify any information. View our terms and conditions. Caremark Sutton has a Platinum Service – more info.