Right at Home Solent - Fareham, Gosport, Southampton & New Forest East, 54B, High Street, Fareham, Hampshire PO16 7BG

Review from Rachel F (Wife of Client) published on 17 February 2025
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Overall Experience

I first started to use Right at Home Solent for 3 hours a week respite care. A care giver would spend the afternoon with my husband while I went out to give me a break from caring for my husband 24/7. I then needed more support and a care giver would assist every morning with getting my husband up and

dressed, showered, having his breakfast and medication. Without exception all of the care was carried out with dignity, respect and extreme kindness. My husband would always comment on their professionalism and formed very good relationships with them. Sadly he became very ill and the care givers continued to provide for his increasing care needs in the same unfaltering way until he passed away.
All of the office staff were equally as helpful and supportive whenever I contacted them. I would recommend Right at Home without a second thought for anyone looking for care and support for a loved one.

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Review from Helen M (Daughter of Client) published on 27 December 2024
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Overall Experience

We have been delighted with the care that Right at Home Solent has shown our mum since we signed up six months ago. Mum has Alzheimer's and lives at home, and the regular carer visits have made a huge difference to her mood and wellbeing - she looks forward to seeing the carers and feels like they are

an extension of the family. Right at Home is a very friendly and efficient organisation, that takes its responsibilities very seriously; I have no hesitation in recommending them.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you for your wonderful review of our Care at Home. Thank you for trusting us to support your loved one. Alzheimer's care has become a real specialism of ours, and we are glad it's working well for you and your family. Our Care Team will be super delighted to read this review.

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Review from S K (Daughter of Client) published on 22 October 2024
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We would unequivocally recommend Right at Home as a provider of care services in the New Forest area. For 5 months, Right at Home carers came to our home 5 times a week to look after Mum, who is 68 years old and has frontotemporal dementia.
Right at Home immediately stood out amongst care agencies

that we reviewed as being both very nice and very professional. We were particularly impressed that they understood Mum's need for a primary carer that she would get on well with, and they made an effort to connect us with the right person who they introduced us to before we started working together.
The lady has really got to know Mum as a person and has treated her with the utmost respect, sensitively responding to her needs and moods. She has always treated Mum as a friend rather than a patient.
We really would recommend them to anyone who is looking for a high-quality care agency in the local area - their carers are the best that we could find.

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Review from Ian M (Nephew of Client) published on 16 October 2024
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Carers have been professional and friendly under sometimes difficult circumstances. They have always kept excellent timekeeping and notes. Management has been very responsive in a timely and efficient manner.

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Review from Margi G (Daughter of Client) published on 25 July 2024
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Overall Experience

Thank you very much for your prompt and efficient service that filled a huge gap in an emergency! Everyone we have dealt with has been polite, professional and caring. I can't recommend this service highly enough.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you for your wonderful words. We are delighted that we could support you and your family through a tough time!

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Review from J C (Client) published on 11 July 2024
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Overall Experience

Carers have been friendly and efficient. Time keeping not always good depending on traffic/diversions. But they have helped me go out and achieve some goals. The youngest carer has become like a friend and is helpful.

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Review from Andy S (Son of Client) published on 4 July 2024
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Fantastic carers, Mum felt that she had found new friends not just carers.
They care was always first class and made Mum's transition to the stage of life so easy.
The family will always be grateful for the sensitivity and kindness that was always shown.

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Review from Steve D (Son of Client) published on 22 May 2024
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Overall Experience

My mum has had an excellent experience with Right At Home in the first couple of weeks of being cared for. The care received to date has been exemplary and she has built up a fantastic rapport with one carer in particular who has already gone above and beyond on more than one occasion. Thank you Right

at Home for making the transition into this next part of my mum’s life much easier than we all expected.

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Review from Amanda C (Client) published on 29 April 2024
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A big thank You to all the lovely carers who looked after me following my shoulder fracture in November 2023. Nothing was too much trouble and we had some good laughs. I am now well on the road to recovery but I will miss them!

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Review from Kevin M (Son of Client) published on 25 March 2024
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When my dad died so unexpectedly, Right at Home made the process so easy to get the care in place - right from my first conversation, and then each step of the journey when my mum’s needs changed or increased. Any concerns are raised immediately, and having access to the carer visit notes is so reassuring

and means that I can see how my mum is whenever I want to.
Everyone from Right at Home genuinely cares and have gone above and beyond at times when my mum has needed extra support. The carers that visit are consistent and provide excellent care and support as well as providing genuine friendship. The office team are always helpful and have offered support to find solutions to problems as they arise. I would not hesitate to recommend Right at Home to anyone who is looking for someone to care for a loved one, right from companionship through to more personal care. They are rated ‘outstanding’ by the CQC, and they genuinely are outstanding in everything they do.

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Review from Deborah H (Daughter of Client) published on 4 December 2023
Submitted via Website • Report

Overall Experience

The care my 93-year-old mum has received, 3 x day has been wonderful. Her caregivers are kind and compassionate, always ensuring she is comfortable and has everything she needs.
I particularly appreciate the continuity of care as it’s important for Mum to see familiar faces which enables her to build

a relationship with them.
Right at Home is well organised, providing a professional, caring service and I would certainly recommend them.

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Review from M S (Daughter of Client) published on 30 October 2023
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My sister and I have been delighted with the care provided by Right at Home. Our elderly mother has Alzheimer’s disease and we needed additional help for the past eighteen months to enable her to remain at home. We were allocated a team of three caregivers meaning that the care provided was consistent

and Mum got to know them well. All three caregivers were patient and kind to Mum and provided an excellent level of care. The management team are supportive and helpful. They communicate well and are organised. We would thoroughly recommend Right at Home to anyone looking for care for their loved one.

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Review from M I (Sister of Client) published on 9 August 2023
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I was coordinating care for my brother from the USA and working with Right at Home was an absolute pleasure. They went out of their way to communicate and adjust the plan to fit a very specific set of needs. Everyone I dealt with was extremely caring and professional in their approach. The carer that

came was first-rate and took the time to really understand a complex situation. I would not hesitate to recommend this company to anyone.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you so much for your wonderful words, we have been honoured to support your brother, and yourself. It's great to know you had such great experience from all the way in the USA too. Thank you once again.

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Review from Nick S (Son of Client) published on 7 July 2023
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When my mother needed help, owing to advancing dementia, Right At Home provided an excellent service, offering flexibility and, importantly, pro-active care for her. With this condition, things can change on an almost daily basis and the team at Right at Home were consistently ahead of the curve, being

particularly able to accommodate last-minute changes as they arose. The back office team were highly effective and friendly and the team of carers took the best possible care of Mum, very often going above and beyond the call of duty. All dementia-related problems with Mum were dealt with swiftly and effectively and Mum developed warm and close relationships with all her carers.

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Review from Jane J (Niece of Client) published on 18 May 2023
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My aunt decided recently that she needed a little more help in the home and would enjoy some extra company too. When we contacted Right at Home arrangements were put into place very quickly and efficiently and my aunt now has a wonderful, friendly care worker coming in regularly. Auntie really looks

forward to these visits which are more for companionship at the moment but the flexibility is there to increase these visits in the future if the need arises. We are all very happy with the arrangement.

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Review from Wendy H (Daughter of Client) published on 17 May 2023
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Overall Experience

Following a visit to Right at Home’s friendly office in Fareham and a comprehensive home visit from their care manager all aspects of my mother’s needs were thoroughly discussed and we agreed a package of care.
Since then, we have been incredibly pleased with the quality and reliability of the service

provided. The friendly caregiver is punctual and has already established a good working relationship with her client and the financial aspects of the package are clear and straightforward. We were also very pleased to have a follow up visit from a member of the management team to confirm that we were fully satisfied with all aspects of the service

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Review from Nicholas H (Son of Client) published on 17 March 2023
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Excellent service. I could not fault the Right at Home team. Mum really enjoyed the visits and the carers become her friends. The office team provided great backup, always e-mailing any concerns. In short ... excellent.

Reply from Lauren Pitt, Marketing Assistant at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you very much for your kind words, I'll pass this on to the rest of the team.

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Review from K A (Daughter of Client) published on 19 January 2023
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Overall Experience

Thanks to the support of the staff at Right at Home Solent, my parents were able to stay in their own home for as long as possible before going into a residential care home. I am extremely happy with the great work that the carers did, they always went the extra mile and anticipated the needs of my

parents and kept me informed. The service we received from all of the carers and the administrative support from the office was first rate and I would have no hesitation in recommending the company to others looking for care in the home. The job that the carers do is not an easy job, and I am very grateful to each individual at the company who ensured my parents were well supported throughout the 3 plus years that we used them.

Reply from Lauren Pitt, Marketing Assistant at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you very much for your kind words, I will pass this on to the team!

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Review from Tina M (Daughter of Client) published on 18 November 2022
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Overall Experience

Service cared for my mum and stepfather from January 2022. All of the carers without exception were wonderfully caring and gentle. My mum had withdrawn into herself through loss of vision, the first time I left her with her carer, I came back to find her doing the conga with the carer and laughing her

head off. They would update me with any issues they were concerned with. A massive thank you to all.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you so much for your wonderful words, it was a pleasure supporting your loved one! We will share these wonderful words with our team.

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Review from S A (Daughter of Client) published on 5 September 2022
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Overall Experience

The care and thoughtfulness provided by carers attending my mum throughout the week are delivered by a truly wonderful team. Mum usually has regular lady care for her sorting out hot meals, snacks and drinks but on two visits it is for personal care and hygiene with hair washing and setting. She is

a true gem and has struck up a lovely relationship with mum based on trust and understanding. Because I have recently asked to increase the visits obviously we are now seeing new ladies coming in to care. They each have the quality of delivering a personal and very caring service. Two new ladies very recently made my mum’s Sunday with some lovely conversations and mum was left feeling very upbeat. Every visit and the care given is one less worry for me. I have a lot of family and full time work to juggle and I know if there are any concerns, I will get a phone call straight away to discuss it.

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