Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

54B, High Street, Fareham PO16 7BG
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9.9 85 Reviews
  • Right at Home Solent - Fareham, Gosport, Southampton & New Forest East, Fareham
Right at Home Solent take the worry away from family members organising the care and support for their loved one by providing an extremely professional and safe service. Clients' next of kins are kept up to date via industry-leading technology solutions and get peace of mind that their loved one is being supported by an experienced, Outstanding rated care provider (September 2018).

Right at Home Solent has won numerous awards, and continues to change the lives of many clients across Fareham, Gosport, Southampton and New Forest.

When CQC audited this service they mentioned that Clients were treated as Family.

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Care Provided by Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kev & Amy Popat (Directors)

Right at Home Solent - Fareham, Gosport, Southampton & New Forest East Reviews (85)

Total of 85, showing 21-40
9.9

Right at Home Solent - Fareham, Gosport, Southampton & New Forest East has a Review Score of 9.9 (9.935) out of 10, based on 16 reviews in the last 2 years. Over all time Right at Home Solent - Fareham, Gosport, Southampton & New Forest East has 85 reviews.

Overall Experience

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Date Published

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Review from Linda W (Regular Volunteer) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Right at Home Solent to be extremely professional in all areas during training sessions.


Both clients and staff are treated with respect and dignity, whilst adhering strictly to policies and regulations


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Review from W R (Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving daily visits from a variety of Right at Home caregivers for about three years and I believe that my life would be significantly worse without these visits. I have been able to maintain an outwardly independent life and have remained safe in my own home.
The carers are punctual
and cheerful and offer support and practical suggestions in managing my problems. In the last few weeks I have been troubled by urinary incontinence and I am impressed by how the carers helped me manage this problem.
I believe that the staff are honest and trustworthy.
Recently the office staff raised concerns about my deteriorating mobility with my GP surgery (with my agreement) and this has resulted in an improvement in the care offered by physio and OT staff.
I am impressed by how they have managed covid restrictions.

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Review from Jenny L (Daughter of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was diagnosed with Dementia nearly three years ago and was managing at home, very independent, self caring and even driving. Unfortunately as expected, with her memory declining, at the end of 2020, it became clear that she was no longer managing. Mum agreed to move nearer so that we could help.
Shortly after the house move, mum's health rapidly declined, not only her dementia but physically. This was a shock for all and quite honestly we thought we had 'missed the boat' at keeping her in her own home. After a spell in hospital and a short post-discharge care package, we needed to find a solution.
The caring and professional team at 'Right at Home Solent' have enabled mum to stay in her own home, promoting and now maintaining some independence. The visits from the carers have given mum the much-needed support during the day from help with personal care, medication reminders, meal preparation and companionship. The carers have been wonderful. Would thoroughly recommend it.

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Review from N Y (Son of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care at all times sensitive to needs. Always punctual, caring staff. Well organised and flexible. Kind at all times. Open to feedback and to make changes in the care delivered. A pleasure to work alongside.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you so much for your wonderful review, we will pass this over to our team who will be delighted.


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Review from J P (Daughter of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers that have been looking after my mum are excellent. Nothing is too much trouble and they are kind and compassionate. They have made a really positive difference to my mum’s ability to stay living in her own home.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you for such a lovely review, this is greatly appreciated.


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Review from J W (Niece of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank Right At Home for the amazing care they have given to my 93-year-old uncle!
While I have been unwell myself, they have done everything possible to look after him for me, including shopping at very short notice. They constantly keep me updated on all his care, and have also phoned me,
to see if I was OK! I cannot recommend them enough! A care agency of the highest standard.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you for your kind review, we will pass your feedback over to our team.


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Review from Sue J (Daughter of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service. We changed from one care provider to Right at Home and it was the best decision we ever made. They look after mum as if she were their own relative. Communication between the agency and family is excellent. If mum needs anything we are told the same day. I cannot thank the carers
enough. It meant that mum, who has dementia, can live at home where she is comfortable and in an environment that she knows.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you for your wonderful review, we are so glad that you are having such a great experience with us. We pride ourselves on having fantastic CareGivers, so your feedback is hugely appreciated!


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Review from Greg L (Husband of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are kind and helpful. They are very good in looking after my wife who has a rare dementia and has no communication.
They attend early in the morning and shower and dress her and other personal care.
I am very happy with Right at home.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you for your fantastic feedback, we are delighted that you are happy with our services.


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Review from Paul R (Nephew of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High quality care in every respect. Well organised and good communication. Most importantly, carers kind, interested and attentive. All involved were flexible and keen to respond to constructive feedback.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you for your feedback. We are always looking to improve as a company, so we really appreciate that you have seen that we are keen to respond to constructive feedback.


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Review from Amish P (Grandson of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has Dementia. Having cared for her over the last few years has taken its toll on myself and the family. The service provided by Right At Home has been incredible. The caregivers were friendly and communicated well. My grandma resisted the caregivers initially however after the first few sessions
they had become friends and enjoyed her time spent with them. The love and care given was excellent. Highly recommended Right at Home Solent.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you so much for your fantastic feedback! We are glad that your Grandma see's our CareGivers as her friends and enjoys spending time with them, how lovely!


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Review from Sandhya S (Daughter of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very accommodating and very prompt response when a concern is raised. The only concern for my mum is that the turnover of the care workers is very rapid and that often upsets my mother, as elderly people thrive on a familiar face.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you for your valuable feedback. We appreciate that there has been more turnover than normal due to the pandemic and having to change CareGivers at short notice sometimes. We are sorry for this and will continue to try and learn and improve where we can. Thank you once again!


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Review from Louisa J (Daughter of Client) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are incredibly grateful for how the Right at Home team have helped us through a very difficult and emotional time of trying to get our heads around having care at home. Everyone has taken the time to get to know not only my mother, who they were caring for, but each member of the family involved.
It has been a privilege to get to know the team and we would recommend them highly.

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Review from Aarti P (Granddaughter of Client) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Right at Home Solent after my grandma came out of hospital following a Covid-19 admission. She was frail and required help with personal care and other daily tasks. Right at Home Solent were able to commence a short-term package of care to support her whilst she recovered.
My grandma was initially
quite reluctant to receive the additional help but the caregivers quickly endeared themselves to her. My grandma's main language is Gujarati so one of the caregivers requested that my grandma teach her how to say common greetings in Gujarati. This caregiver then wrote it down for the other caregivers to use. This is just one small example of how the person-centred ethos of the company is reflected by its team.
We are very grateful for the speed at which they picked up my grandma's care and the open communication they had with us. Luckily, my grandma doesn't need the extra help any longer but I wouldn't hesitate to call them again if the need arose. Thank you Right at Home Solent!

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Review from Sally T (Sister-in-law of Client) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my brother-in-law and his family, I would like to send you our grateful thanks and appreciation for all the care and attention you gave. These are:
- Flexibility – shopping and any needs required unexpectedly.
- Fitted in the home environment.
- Adjusted to situations.
- Respectful
of family visits, privacy.
- My brother-in-law related well to the staff and had some lovely chats, not forgetting his connection with the staff as well.
I would also like to add my connection with Right At Home. The help and assistance I have received as and when, chats to the staff you were there for me and the family, and did as much as you could when called upon.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you so much for your wonderful review! We pride ourselves on having the best Care Assistants locally, so we are really glad to hear you had a fantastic experience. Thank you once again.


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Review from Janet M (Daughter of Client) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend this care provider, having never dealt with one before during a very difficult and emotional time with my terminally ill mother, they were outstanding. The quality of care, professionalism, sensitivity, support and love was outstanding. All the carers went the extra mile to make
my Mother's last few weeks so special. Thank you so much.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you for your wonderful review; our caregivers always try and go above and beyond. We are so glad that we could support you at this otherwise difficult time.


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Review from Jeanette K (Daughter of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mom received was outstanding, and every carer cared for her. The office provides great support when dealing with any concerns and I was kept informed on all matters concerning my mom! Completely recommend.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you for your fantastic review and for recommending us so highly!


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Review from Theresa B (Daughter of Client) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended Right at Home Solent for care and support for my dad, who has Alzheimer's. My main priority was for the caregivers to provide company for my dad for the hour they visited and to make him lunch. They did this very professionally, and I was always kept informed via their feedback online
if they had any concerns. We were told at the beginning of his care that we only had to ask if we felt he required more care at any time. I would recommend them to others.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you for your very kind words, and we are also glad that you found our office team so helpful.


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Review from Julie G (Daughter of Client) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly professional care service. Very flexible, helpful and accommodating with some lovely caregivers. They gave support, companionship and the admin staff were really helpful. The supervisors made regular visits to check everything was working well. I would definitely recommend them.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you for your wonderful review and for recommending us!


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Review from Karan S (Wife of Client) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When bringing my Husband home from a Nursing Home because of Covid19 this company were totally supportive and ready to supply the care my Husband needs.
The carers are experienced and friendly and always helpful to both of us.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you so much for your lovely feedback. We are blessed to be able to support such a lovely family.


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Review from Robert H (Friend of Client) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the 24 hour home care provided and the excellent service and care shown by the staff, and particularly the management for their professional time and effort when approaching them in the first instance, thank you.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you for your very valuable feedback, we really appreciate your kind words. It was an absolute pleasure to be able to support your loved one, and thank you for the very kind feedback you have provided to our team over the past few months too.


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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Right at Home Solent - Fareham, Gosport, Southampton & New Forest East is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Right at Home Solent - Fareham, Gosport, Southampton & New Forest East is calculated as follows: ( (86 Excellents x 5) + (6 Goods x 4) ) ÷ 92 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Solent - Fareham, Gosport, Southampton & New Forest East is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Nov 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (16)

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Meet the Team (2)

Kev

Kev Popat

Job Title: Managing Director & Owner

Joined: 2015

Hello – my name is Kev Popat and I am the Managing Director of Right at Home Solent.


Right at Home Solent exists solely to improve the lives of those we care for, not merely maintaining their quality of life but with a genuine focus on improvement.


I truly believe that everyone deserves the right to quality care, the same sort of care that I would want my Gran to receive. And nothing but the best would suffice for my Gran! Likewise, nothing but the best should suffice for any member of your family.


I’m fortunate to have been brought up in a joint family home, so spent most of my early years with my grandparents whilst my parents were working hard to secure a future for my brother and myself. I have so many fond memories of these initial years (mostly drinking tea and eating biscuits!). Imagining my Gran receiving care from someone who has no interest in her is the reason I’m here today.


There is no better feeling in the world than making someone’s day; the team we are putting together will be making people’s days, every single day.


My Registered Manager Amanda and I look forward to helping you, and we are always available, be it for a chat or for immediate assistance.


Amy

Amy Patel Popat

Job Title: Operations Director & Owner

Joined: 2015

As Operations Director, I manage the daily operations of the business to ensure effective planning and overall efficiency. I go on-site to supervise and evaluate middle management. I also lead recruitment and address questions and concerns from staff, address problems and shortcomings, and provide insight to streamline the business.


I have further interest in ensuring we are fully integrated with the local community we serve. We are always looking for opportunities to get involved with fayres, fetes, charities, sponsored events, coffee mornings and volunteering, so feel free to contact me if we can help at a local event, or simply for more information about Right at Home Solent.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Solent - Fareham, Gosport, Southampton & New Forest East to verify any information. View our terms and conditions. Right at Home Solent - Fareham, Gosport, Southampton & New Forest East has a Platinum Service – more info.