Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

54B, High Street, Fareham PO16 7BG
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9.9 85 Reviews
  • Right at Home Solent - Fareham, Gosport, Southampton & New Forest East, Fareham
Right at Home Solent take the worry away from family members organising the care and support for their loved one by providing an extremely professional and safe service. Clients' next of kins are kept up to date via industry-leading technology solutions and get peace of mind that their loved one is being supported by an experienced, Outstanding rated care provider (September 2018).

Right at Home Solent has won numerous awards, and continues to change the lives of many clients across Fareham, Gosport, Southampton and New Forest.

When CQC audited this service they mentioned that Clients were treated as Family.

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Care Provided by Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kev & Amy Popat (Directors)

Right at Home Solent - Fareham, Gosport, Southampton & New Forest East Reviews (85)

Total of 85, showing 41-60
9.9

Right at Home Solent - Fareham, Gosport, Southampton & New Forest East has a Review Score of 9.9 (9.935) out of 10, based on 16 reviews in the last 2 years. Over all time Right at Home Solent - Fareham, Gosport, Southampton & New Forest East has 85 reviews.

Overall Experience

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Review from Niki B (Daughter of Client) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first started using the agency after my mum had fallen at home. It was going to be temporary but worked so well we have continued using the services for more than a year. My dad has Alzheimer's and it is extremely important that he feels comfortable with the caregivers. He does and more recently
he has had a carer helping him shower twice a week. That has worked very well. My sister and I don't live locally and I can't stress enough how much support the agency have offered both during the lockdown period and at times of emergency when my mum had to go into hospital for example. Being able to trust an agency and its carers is essential. I have no hesitation in recommending Right at Home.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you for your amazing feedback. Here at Right at Home, feedback like yours is why we do what we do! Its been an absolute pleasure to be able to support you and your family, and it's been a pleasure getting to know all of you along the way too.


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Review from Anne T (Wife of Client) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems. The staff are professional, pleasant and willing to please. Staff back up regarding care is excellent.

Reply from Kev Popat, Owner at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you for your lovely review and thank you for allowing us to support your loved one.


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Review from Linda W (Daughter of Client) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been amazing since we started to need help for our mother. Mum was fiercely independent and against any help but in time got to know the carers and looked forward to their visits. Mum's needs started changing mid-December and during Christmas week she started to become unwell. Not
only did the carers go that extra bit to support Mum, the office staff stepped in to provide extra hours which we had asked for but knew this was difficult due to the Christmas holidays. Any new staff were shadowed first and never visited on there own before meeting Mum. Sadly, Mum passed away in hospital on New Years Day but had her wish that she remained at home and was an amazing 95 years old. We could never have helped her with her wishes without the support of the Right at Home staff. Thank you all.

Reply from Kev Popat at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Hi Linda, Thank you so much for your lovely review. I will let the team know, and they will be very pleased. I am so glad that we were able to help.


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Review from Anne H (Daughter of Client) published on 26 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I were quite wary when we first started looking for carers for our mum. We couldn't have made a better choice. We are so pleased with the service, the Caregivers, the office staff - every single person in this agency is totally excellent.
We cannot begin to thank them for their professionalism,
their care and attention to detail, their kindness - everything concerning Mum's care was dealt with, and each individual Caregiver was kind, friendly, happy and professional.
Thank you once again to everyone in the office and to the individual Caregivers.

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Review from Janet A (Daughter of Client) published on 20 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never used a care agency before so have no comparisons but I cannot even put into words how wonderful, caring and thoughtful the staff and management have been at Right at Home (Solent). Above and beyond the call of duty is an understatement.
The caregivers have all been extremely kind, helpful
and caring and all behaved in a very professional manner.
This has taken all the stress and strain away from my brother and I in dealing with my Mother’s care. I would recommend this agency to anyone who needs help with looking after an elderly relative.
Thank you very much.

Reply from Kev Popat at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you so much for your wonderful feedback, we look forward to supporting yourself and Mum for many years to come!


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Review from Brenda T (Wife of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carers have been very caring, cheerful, nothing too much trouble. Always punctual. Became like family members. My husband loved them all.

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Review from Zoe K (Granddaughter of Client) published on 5 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent and very reliable service with good communication access and response between agency and client. Staff extremely helpful. Carers are sympathetic; very caring; obliging; reliable and professional and if necessary, will go that extra mile. Can recommend Right at Home (Solent) highly. Have
never (in the last two and a half years since I started using the agency) had any cause for complaint.

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Review from Andrew B (Son of Client) published on 22 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service, great care. The word care is relevant, as they give it in spades. I'm now allowed to enjoy myself without feeling guilty. They can and do, take care of all of my mothers wants and wishes. 10/10 from me.

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Review from Liz K (Daughter of Client) published on 14 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the amazing care mum has received over the last twelve months from the managing director and his team at Right at Home.
Their outstanding rating has been well deserved. Communications have been brilliant all round and I have always felt confident that when help was needed,
that this service would always go that extra mile not only to provide practical help but also to give reassurance to both Mum and to us as a family. There have been times when we have needed support in an emergency and their response has been outstanding. It has been so reassuring to know they were always there. Carers appear well trained and supported and have been carefully selected for their kindness. It has been a very great pleasure for mum and I to meet and work with them all.

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Review from Anne K (Daughter of Client) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely professional and efficient. Prompt assessment. Friendly, caring staff which helped Mum get back on her feet quickly and safely.

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Review from L D (Daughter of Client) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98 year old mother lives in her own home and wishes to continue to do so. She had recently suffered a fall and additional help at home was desirable.
I contacted Right at Home Solent and they were extremely helpful and considerate as well as professional in every way.
They found a very suitable
carer and the introductory process was excellent.
Unfortunately, we were unable to proceed with the arrangement but I would have no hesitation in recommending Right at Home Solent to anyone seeking care at home.

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Review from Caroline A (Client) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care, consideration and assistance. Well trained and professional staff, management, office and carers.
Naturally gregarious nature of all staff. Love this company, happy to talk to potential service users.

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Review from Carol M (Wife of Client) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Right at Home Solent team have supported us since October 2018. Everyone has been professional, sensible and has a good knowledge of our needs and how to help. Carers are very patient, calm and understanding when my husband is too tired to be helped. They are experienced and have a good knowledge
of their job.
The manager visited my husband in hospital and spoke to the nurses, so had a good grasp of our problems. He visited our home to see the environment the carers would be working in.
The scheduling team arranged care quickly as my husband was depressed because of his stay in hospital.
The Right at Home Solent carers are well trained in practical caring. They allowed him to recover without pressurising him and gave him his confidence back. He has been housebound for a couple of years with incontinence, and physical problems. Carers help because they talk with him about things he likes.
I hope to continue with Right at Home Solent as long as my husband is able to stay at home.

Reply from Kev Popat at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you so much for your kind words


It's been an absolute pleasure to have been able to help you get your husband home. These situations are the ones we live for. I am so glad that our team have been able to help you both live the lives that you want to. Looking forward to working with you long into the future!


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Review from Rex M (Brother-in-law of Client) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found since our sister in law has been with the agency 'Right at Home', she has changed to be a different woman and they have given her a better life. The agency we have found, with their staff, to have looked after and cared for our sister in law to the highest degree possible.
Our sister
in law is so happy with everyone who looks after her, which in turn has made her a different woman.

Reply from Kev Popat at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Thank you for your wonderful feedback. It's been a privilege supporting your sister in law, and she's built such a fantastic rapport with our CareGivers. Looking forward to seeing her continue to improve in health!


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Review from Joyce P (Client) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the carers that I have had very cheerful, helpful and always very willing to do any jobs around the house for me.

Reply from Kev Popat at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Hi Joyce,


Thank you for your lovely review, and really glad that you continue to be so happy with the care and support you receive. Looking forward to supporting you for many years to come!


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Review from Lynne L (Daughter of Client) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home provided wonderful care to my Dad when he came out of hospital following day surgery. The two carers that were with Dad for 24 hours were caring kind, supportive and helpful. It was reassuring to know that Dad could stay in his own home, which is what he wanted and that he would be looked
after so well. This is the second time that we have used Right at Home.for my Dad following operations and they provide a professional and caring service from the moment you call them to arrange care. I would recommend them to other people.

Reply from Kev Popat at Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Hi Lynne,


Thank you for your wonderful review. It was, as it always is, an absolute pleasure supporting you and Dad. So glad that you found our caregivers to be kind, supportive and helpful. We pride ourselves on enabling our clients to be able to stay safely in the comfort of their own homes.


We look forward to supporting you again in the future should you ever require our assistance!


Thanks again


Kev


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Review from K K (Daughter of Client) published on 26 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was referred to Right at Home by a friend and am very grateful to have met them. The care that they provide to my mum is better than I could have ever hoped for and she loves all of them!

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Review from Alison F (Regular Volunteer) published on 20 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at home Solent go above and beyond when it comes to looking after their customers and their staff. They offer a personalised and meaningful service to their customers. As a volunteer, you are treated the same way as the paid staff, valued and respected. Everyone is equal no matter what your role
is.

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Review from laura M (Daughter of Client) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home are very flexible and did their utmost when we needed more help at a moment's notice. Staff are helpful, patient, friendly and understanding.

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Review from Margaret A (Client) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was impressed by the immediate response at 2 days noticed by the agency to provide a carer for an hour every morning on my discharge from hospital. The first visit involved a difficult situation regarding my wound and the carer coped well until the community nurse arrived. Carers and nurses co-operated
during the early weeks of my arrival home. Carers assisted me to regain my mobility until I was able to manage to shower myself alone with safety. They always arrived on time.

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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Right at Home Solent - Fareham, Gosport, Southampton & New Forest East is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Right at Home Solent - Fareham, Gosport, Southampton & New Forest East is calculated as follows: ( (86 Excellents x 5) + (6 Goods x 4) ) ÷ 92 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Solent - Fareham, Gosport, Southampton & New Forest East is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Nov 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (16)

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Meet the Team (2)

Kev

Kev Popat

Job Title: Managing Director & Owner

Joined: 2015

Hello – my name is Kev Popat and I am the Managing Director of Right at Home Solent.


Right at Home Solent exists solely to improve the lives of those we care for, not merely maintaining their quality of life but with a genuine focus on improvement.


I truly believe that everyone deserves the right to quality care, the same sort of care that I would want my Gran to receive. And nothing but the best would suffice for my Gran! Likewise, nothing but the best should suffice for any member of your family.


I’m fortunate to have been brought up in a joint family home, so spent most of my early years with my grandparents whilst my parents were working hard to secure a future for my brother and myself. I have so many fond memories of these initial years (mostly drinking tea and eating biscuits!). Imagining my Gran receiving care from someone who has no interest in her is the reason I’m here today.


There is no better feeling in the world than making someone’s day; the team we are putting together will be making people’s days, every single day.


My Registered Manager Amanda and I look forward to helping you, and we are always available, be it for a chat or for immediate assistance.


Amy

Amy Patel Popat

Job Title: Operations Director & Owner

Joined: 2015

As Operations Director, I manage the daily operations of the business to ensure effective planning and overall efficiency. I go on-site to supervise and evaluate middle management. I also lead recruitment and address questions and concerns from staff, address problems and shortcomings, and provide insight to streamline the business.


I have further interest in ensuring we are fully integrated with the local community we serve. We are always looking for opportunities to get involved with fayres, fetes, charities, sponsored events, coffee mornings and volunteering, so feel free to contact me if we can help at a local event, or simply for more information about Right at Home Solent.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Solent - Fareham, Gosport, Southampton & New Forest East to verify any information. View our terms and conditions. Right at Home Solent - Fareham, Gosport, Southampton & New Forest East has a Platinum Service – more info.