Review from S S (Wife of Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience

The service I get for my husband is excellent, and carers I have had and the carer that comes now is also excellent. I would certainly recommend the Right at Home Solent service to anyone who wanted looking after and caring for. It was like the best day when I was introduced to Right at Home Solent.

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Review from Mick C (Son of Client) published on 22 January 2018
Submitted via Website • Report

Overall Experience

Right at Home (Solent) is on a completely different and higher level to the majority of care services we have had experience with. From communication on what is to to be done, with weekly sheets so we know exactly who is coming and at what time, right through to the actual care given, I cannot fault

them in any way. Our mum gets on so well with all the carers and receives the very best care from every single one of the visiting staff. They are attentive, punctual and very professional in all their dealings with us and mum. It gives us great peace of mind to know that she is being cared for by this company that is just doing things the right way, with no fuss or drama.

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Review from Nora H (Client) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience

Overall, the standard of service was very good. My reason for moving was to get 24hour care. The company would always let me know if carers were likely to be late for the call. All members of the team were very friendly and did a good job with personal care.

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Review from Elsie H (Wife of Client) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience

My husband started having care from Right at Home (Solent) in January 2017. It was just meant to be a temporary arrangement for a few weeks as I had a small operation and would be out of action myself to look after him.
I was very reluctant to allow somebody into my home and do the job that I had

done for several years. But I needn't have worried because the care that he has received from all his carers has been second to none.
They are so kind and considerate, completely trustworthy and they work in a very professional manner and respect my husband's dignity at all times.
Due to my husband's ongoing condition and frailty, we found we couldn't manage without our lovely carers, who have also become friends. Needless to say, we are still Right at Home (Solent). Thank you all.

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Review from Catherine M (Daughter of Client) published on 19 May 2017
Submitted via Website • Report

Overall Experience

I have been very pleased with every aspect of the service we've received from Right at Home.
My mother has dementia, and she is increasingly unable to look after herself in her sheltered housing flat. I knew that we would need to look at getting carers in each day. Right from the first contact, Right

at Home have been both friendly and professional. They came to see my mother to assess her needs and see which carers would be most suitable for her. They also supported the carer at the first visit, allowing them to get to know my mother while I dealt with the necessary paperwork.
My mother's care started 2 months ago and both her carers have been brilliant. She calls them her friends and looks forward to their visits. We always know who's coming and when and they let me know any changes or concerns. Both have been flexible in what they've done to help her, from creaming her feet, to changing the bed, or just sitting having a chat if that's what Mum needs.

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Review from Julie B (Daughter of Client) published on 15 May 2017
Submitted via Website • Report

Overall Experience

Due to mum having osteoporosis I found myself becoming her carer. Gradually Mum needed more help until last year she got confused and forgetful. Myself having a young family found it hard to give mum the help and support that she needed and so I contacted Right at Home and found our meeting with the

manager very positive!

Last September mum started receiving two visits a day. I was worried and reluctant to seek help, I need not have worried as the carers were lovely. Mum loved the conversations and much laughter that different carers would have with her, it definitely brightened her day (Mum loved a laugh and a chat).

Right at home were fantastic in keeping me informed, i would visit mum most days but if a carer was concerned about mum then i would receive a phone call from the office to let me know.

Unfortunately mum passed away in March but Right at Home made a big impression on us, I would recommend them highly, they became friends and made life so much happier and easier.

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Review from Tim L (Client) published on 27 February 2017
Submitted via Website • Report

Overall Experience

I had excellent care from Right at Home Solent. The management were very helpful and friendly. The Caregivers were responsible, reliable, efficient trustworthy, professional and very friendly.

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Review from Clifford P (Client) published on 21 February 2017
Submitted via Website • Report

Overall Experience

Have been a client for more than one year. I have found the carers to be most helpful and doing things beyond the call of duty. Very friendly and interested in my hobbies. I feel very safe when my carers are here, and they feel safe too now that my cat no longer attacks them!

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Review from Emma W (Granddaughter of Client) published on 3 January 2017
Submitted via Website • Report

Overall Experience

I got married in December 2016 and I was very concerned my Parents wouldn't be able to offer my Grandmother the level of care required whilst trying to host our wedding day for us. Right at Home (Solent) provided a fabulous Carer for my Grandmother, whom she had built a relationship with in the preceding

months, which enabled my Parents and Grandmother to enjoy our special day without worry. I don't believe it would have been possible for my Grandmother to attend our wedding without the care and assistance provided by Right at Home (Solent), they thoroughly went above and beyond.

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Review from Matt (Son of Client) published on 20 October 2016
Submitted via Website • Report

Overall Experience

In the current climate of caregiver shortage in this area, Right at Home - Solent kindly managed their demands to accommodate my mother's needs in her last few days. The caregivers were all extremely friendly and had a lovely approach to mum, spending around 45 minutes each visit. They dealt with all

the necessities without bother and happily washed mum's hair in bed, using an inflatable basin that I'd found on-line for £14 - apparently, she was able to communicate clearly that she loved a bit of pampering. The management is exemplary, from the initial phone chat to the needs assessment, through to monitoring and personal involvement in providing care. I would say they're life savers, but that would be stretching the truth as mum passed away. But I can state with full sincerity that Right at Home - Solent made my mother's last few days as comfortable as was possible. My family's thanks go to the whole team. Costs were covered by the NHS Continuing Health Care Scheme.

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Review from Anne (Daughter-in-law of Client) published on 5 September 2016
Submitted via Website • Report

Overall Experience

Just a quick note to thank the managers as well as all their carers for the professional but loving care they have provided for my mother-in-law.
They have seen us through a bumpy ride, (it isn't over) and have shown us nothing but patience, and a thorough understanding of the emotional and difficult

choices we have had to make and have specifically asked to continue to do so even if her respite stay turns into permanent accommodation.
The quality of care is beyond excellent and their willingness to listen to us as we sort through problems and offer professional, caring advice has been a godsend. They have put hers and our welfare at the top of their list, not just physically but emotionally, the well-being of the client and their family is their whole philosophy. Without them, I am not sure any of us would have survived with even a small smile on our face. Thank you.
(Cakes to follow, when I remember!)

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Review from Amanda L (Daughter of Client) published on 21 July 2016
Submitted via Website • Report

Overall Experience

21st July 2016

Right at Home Solent

In a world where people are so quick to chide, but slow to praise; I am delighted to say that I think that “Right At Home Solent” are a credit to their company name.

In January, I was in the Isle of Man and my mother was taken ill in Fareham. I only had

Google to help me but, fortunately, I rang their number and there are no words to describe how absolutely marvellous they have been, since that very first call.

I do not think that there could possibly be better Care Providers (anywhere)

I shall remain indebted to them, forever, as I know that, without them, I would not have my beloved Mother living with me now.

I, impartially, commend Right at Home Solent to anybody and can assure them that it is a decision that they will never regret!

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Review from Lynne J (Niece of Client) published on 27 May 2016
Submitted via Website • Report

Overall Experience

I cannot recommend the services of Right at Home enough.On their initial visit to meet my Aunt and Uncle they were professional & thorough. We were very impressed with the service they promised & decided immediately that they were the right company.

The care they provide has exceeded our expectations.

The carers are punctual & always work for the time that we pay. They are well trained, professional & very kind. My Aunt and Uncle were worried about having people coming into their home but within a few days looked forward to each visit.

The Managing Director and the Care Manager are very professional & were happy to provide their mobile numbers so that we could immediately contact them if necessary. They always ring or text if anything is required or if the carers are concerned. Recently when my Uncle was hospitalised they arranged 24 hour care for my Aunt within a few hours.

The service is impressive and they actually do care about the people they look after.

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Review from Susan H (Daughter of Client) published on 4 May 2016
Submitted via Website • Report

Overall Experience

The initial contact I had with Right at Home they were very professional explaining how the palliative care for my Father was to be carried out. Although very brief the service provided for my father was excellent. I cannot praise Right at Home enough.

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Review from Shirley W (Client) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience

Phoned your office as I needed help after contracting c diff and was lucky to get your help in showering and getting my breakfast. The carers were all very kind and helpful, which I was very grateful for.

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Review from Pauline P (Wife of Client) published on 30 March 2016
Submitted via Website • Report

Overall Experience

My husband had care at home from this company for six months before he died and during that time the care, compassion and support, that both he and I received was excellent. He had previously spent a year in a nursing home and, although the care was satisfactory, there was no comparison with the level

of personal care and attention he received from Right at Home (Solent).

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Review from James B (Husband of Client) published on 26 February 2016
Submitted via Postal Card • Report

Overall Experience

My wife Margaret was in a care home she was weight bearing with a stand aid. The council could not get a care plan for her, this was just before Christmas 2015 we had hospital bed and stand aid at home all ready. Then we heard about Right at Home. They came and assessed her and the next week she was

home in time for Christmas. Brilliant care always on time, if the traffic is bad they ring to say five or ten minutes late can't fault this firm any way.

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Review from Margaret B (Client) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience

I found all carers very satisfactory, always on time. If anyone is going to be late I always get a phone call from the office informing me of this. Everyone is very friendly and I look forward to seeing them.

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Review from Lisa D (Daughter of Client) published on 16 February 2016
Submitted via Website • Report

Overall Experience

When my Dad was diagnosed with inoperable cancer it was like a stab in the heart. I immediately had my parents come and live with me and I helped care for Dad. It began to become increasingly hard to meet Dad's needs so we asked for help. We had never experienced carers before but hadn't heard great

things about them. Probably mainly media based. How wrong could I be! I don't think I have ever met such wonderful, caring, kind people who treat Dad with dignity. They are professional, punctual and reliable. They pair Dad up with carers that best suit Dad's needs and Dad is getting to know the ones that are chosen which is important to us as Dad cannot communicate very well. I am a private person and didn't know how I would feel with strangers in my house and also looking after my darling Dad. Well, again, I was so wrong. They are all my friends and I feel like I've known them for years. This company have got it spot on. I thoroughly recommend them. You cannot go wrong, I promise.

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Review from Moira J (Wife of Client) published on 11 February 2016
Submitted via Website • Report

Overall Experience

When my husband was diagnosed with an inoperable tumour in August 2015, my world fell apart. After the initial shock, I decided I wanted to look after him at home and this was when Right at Home came into the picture. I had never had any dealings with Carers before and didn't know what to expect.

Right from the start they were incredible and put my mind at rest. They explained exactly what they do and what I could expect from them and more importantly they treated my husband with care, respect and total dedication. I thank them so much for that. Each one of the Carers are so lovely and nothing is too much trouble for them. I would not hesitate to recommend them to anybody.

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Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

Care Provided by Right at Home Solent - Fareham, Gosport, Southampton & New Forest East

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