Everycare Wirral

321 Pensby Road, Wirral CH61 9ND
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Top 20 award
10 70 Reviews
  • Everycare Wirral, Wirral
Everycare Wirral has a depth of home care expertise, offering a versatile range of support that is tailored to individual needs and carried out by skilled and competent professionals.

Areas of expertise include dementia care, support for disability, respite, post-hospital support, live-in care and acquired brain injury.

A rigorous recruitment and selection process keeps standards high and the provider looks to build strong relationships with clients.

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Care Provided by Everycare Wirral

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jacqueline Ryder (Registered Manager)

Everycare Wirral Reviews (70)

Total of 70, showing 21-40
10

Everycare Wirral has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Everycare Wirral has 70 reviews.

Overall Experience

  • 68
  • 2
  • 0
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Date Published

70
5
5
12
58

Review from J W (Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time when carers are in short supply, Everycare Wirral did everything they said and did it will. I must have rung 15 care companies and Everycare was one of only a handful that actually responded and at a stressful time is a bonus. Always helpful, never let us down and did what it says on the time.
Thank you

Reply from Martin Byrne, Director at Everycare Wirral

We really appreciate you taking the time to review our service, we have always provided the highest standard of care, its nice to have your review validate our position as the number one rated care provider in the North West of England.


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Review from D F (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the four carers who come very capable, friendly, and easy to get on with.

Reply from Martin Byrne, Director at Everycare Wirral

Thank you for taking the time to review our service, I am glad you appreciate our wonderful staff, we understand the importance of continuity of carers.


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Review from Pam R (Wife of Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received was outstanding. He was treated with respect and consideration at all times.

Reply from Martin Byrne, Director at Everycare Wirral

Thank you for taking the time to review our service, the team really appreciate your positive feedback.


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Review from L M (Client) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything ok very happy.

Reply from Martin Byrne, Director at Everycare Wirral

Thank you for taking the time to review our service.


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Review from C H (Daughter of Client) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and management at Everycare have gone above and beyond to ensure my father's needs were met and that he remained happy and healthy in his own home. The carers were highly professional and friendly and built up a great relationship and rapport and will be missed as my father moves into his
next home. Thank you from all the family for all your help and support!

Reply from Martin Byrne, Director at Everycare Wirral

Thank you for your comments with regards to all our staff. Our carers are often praised for their work out in the community, but our office staff don't always get the credit they deserve, so thank you.


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Review from Jean D (Client) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We (my husband) were very pleased with our treatment. The carers were always cheerful. We were treated with dignity at all times.
We would recommend Everycare Wirral to anyone needed care.

Reply from Martin Byrne, Director at Everycare Wirral

Thank you for taking the time to write your review. We are delighted that you have been so happy with the service.


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Review from M J (Client) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One lady came once a week for 4-weeks, and I found her to be very professional and good company.

Reply from Martin Byrne, Director at Everycare Wirral

Thank you for taking the time to review our service; we really appreciate your 5-star review.


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Review from Stephen R (Son-in-law of Client) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare has been a breath of fresh air. All the staff have been so supportive, friendly and professional. We are so pleased we have them all and would have no hesitation in recommending them to anyone.

Reply from Martin Byrne, Director at Everycare Wirral

Thank you for taking the time to review our service; the staff really appreciate the extremely positive feedback.


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Review from J E (Daughter of Client) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff from Evercare have been incredibly kind and caring with my mum. We have had a difficult few weeks medically, and the carer has gone over and above what we could have asked to ensure Mum's safety and comfort. The staff are reliable and efficient whilst always remaining gentle and having
a friendly and warm manner with Mum. The management team have been incredibly helpful in rearranging staff availability when we needed additional support in an emergency. We would not have coped without the support provided in recent weeks, and would highly recommend the service provided by Everycare.

Reply from Martin Byrne, Director at Everycare Wirral

Thank you for your comments with regards to all our staff. Our carers are often praised for their excellent work out in the community, but our office staff don't always get the credit they deserve, so thank you.


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Review from Derek H (Client) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Do not have any complaints whatsoever. Staff are brilliant, and nothing is too much trouble. I would recommend their service to anyone who needs excellent care. Always look forward to their visits.

Reply from Martin Byrne, Director at Everycare Wirral

Thank you very much for taking the time to review our service. The whole team really appreciate your positive feedback.


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Review from Kevin M (Client) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls were great from start to finish.

Reply from Martin Byrne, Director at Everycare Wirral

Thank you for taking the time to review the service, the positive feedback is very much appreciated.


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Review from D K (Son of Client) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has needed help in taking her medication so we contacted Everycare. They have been exemplary in their care, and the staff that visit her go above and beyond with the help they give to her. They have taken a great weight off our shoulders, and we are more than happy with the excellent care they
provide.

Reply from Martin Byrne, Director at Everycare Wirral

Thank you for taking the time to review our service. It's great to hear you're extremely happy with every aspect of the service we provide.


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Review from J B (Husband of Client) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheerful, friendly carers with a sensitive manner, efficient and thorough, respectful and encouraging co-operation.

Reply from Martin Byrne, Director at Everycare Wirral

Thank you for your comments. It is nice to be appreciated for the work that is done day in day out by our dedicated team of carers.


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Review from C L (Son of Client) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find them very good.

Reply from Martin Byrne, Director at Everycare Wirral

Thank you very much for taking the time to review our service.


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Review from Lloyd D (Husband of Client) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare staff are wonderful. They are caring and friendly. Without them I would not be able to let my wife have a bath or get her downstairs into the lounge safely.
I cannot imagine a better service provider and am grateful that my sons suggested Everycare having first researched them.

Reply from Martin Byrne, Director at Everycare Wirral

Thank you for your fantastic review of the service, the whole team really appreciate your positive feedback.


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Review from J P (Client) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time I had used a care company, so I didn't know what to expect. At first, I felt so awful and unable to walk, that I was unaware of what was really going on. Luckily my daughter and her partner were there with me so they could point the carers in the right direction. At the beginning,
it seemed such a slow process as they asked where things were etc, constantly. After that, it was plain sailing. The group who came to me were a delight - caring, efficient, quick to do anything to help - a complete joy to have in my house. When I really don't need them any more I will miss them terribly. I can't praise them highly enough.

Reply from Martin Byrne at Everycare Wirral

Thank you so much for your comments. We are delighted that you have been so happy with the service.


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Review from J W (Daughter of Client) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Everycare now for approximately a year. In this time they have given excellent care and treated Dad with respect and dignity. Dad has got to know the carers well and has made good relationships with them. Dad recently went into hospital after a fall. He was discharged with no support from
the hospital - Everycare stepped in, the manager and her team gave us tremendous support and arranged multidisciplinary teams, rapid response and OT's to help us. Can't thank them enough for getting Dad back to being more mobile, as this was lost in hospital. My daughters, husband and I would be lost without them as we live a fare distance from my Dad.

Reply from Martin Byrne at Everycare Wirral

Thank you for taking the time to review our service. The team are dedicated to providing the highest standard of care and are passionate about delivering and maintaining that standard. Thank you for your positive comments.


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Review from Laurie (Client) published on 22 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initial contact was very professional and their business pattern outlined (i,e, payment method; notice needed; timespans available; facilities offered; limited no. of carers) was one that we found to be the most acceptable. The three carers were very good and soon became more like friends. Now, though
glad to be better after a bad fall, we'll both miss their help and friendliness. Fully recommended.

Reply from Martin Byrne at Everycare Wirral

The team really appreciate you taking time to review our award-winning service.


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Review from E A (Wife of Client) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very good and helpful especially to me as I do get upset when my husband isn't well. They comfort me so much. I do appreciate them coming as I like the support they give to me.

Reply from Martin Byrne at Everycare Wirral

Thank you for taking the time to complete a review card. We are delighted you are so happy with the carers.


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Review from Mary W (Client) assisted by family/friend published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare has been attending me from the 3rd October 2016, which shows they provide excellent care cover. The care staff are always pleasant, helpful, caring and well mannered.

Reply from Martin Byrne at Everycare Wirral

Thank you so much for your comments. We are delighted that you have been so happy with the service.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Everycare Wirral is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Everycare Wirral is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everycare Wirral is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Everycare Wirral to verify any information. View our terms and conditions. Everycare Wirral has a Platinum Service – more info.