Everycare Wirral

321 Pensby Road, Wirral CH61 9ND
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Top 20 award
10 70 Reviews
  • Everycare Wirral, Wirral
Everycare Wirral has a depth of home care expertise, offering a versatile range of support that is tailored to individual needs and carried out by skilled and competent professionals.

Areas of expertise include dementia care, support for disability, respite, post-hospital support, live-in care and acquired brain injury.

A rigorous recruitment and selection process keeps standards high and the provider looks to build strong relationships with clients.

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Care Provided by Everycare Wirral

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jacqueline Ryder (Registered Manager)

Everycare Wirral Reviews (70)

Total of 70, showing 61-70
10

Everycare Wirral has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Everycare Wirral has 70 reviews.

Overall Experience

  • 68
  • 2
  • 0
  • 0
  • 0

Date Published

70
5
5
12
58

Review from R W (Client) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have fulfilled all my requirements without complaints and genuinely seem to care.
They have, without exception, been courteous and helpful.

Reply from Martin Byrne, Managing Director at Everycare Wirral

Thank you for your positive review about our carers, we're delighted to have been of service.


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Review from Ronald L (Client) assisted by family/friend published on 17 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service received is very good. More than satisfied with the care provided. Aways treated with dignity and respect.

Reply from Martin Byrne, Managing Director at Everycare Wirral

Thank you for your positive feedback.


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Review from Malka (Daughter of Client) published on 27 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we received from the staff was superb.
They had the care package in place as soon as Dad came home from hospital and from then on were extremely flexible and able to adapt to our changing needs.
The carers treated Dad with such kindness, respect and understanding and at the same time supported
all the family throughout a very difficult time. It felt as if they were our close friends that we had known for a long time. Nothing was ever too much trouble. They were willing to go above and beyond what could be expected from carers. I am so thankful that they were there for us all and I will never forget how they touched our lives at this time.

Reply from Dawn Macdonald, Care Manager at Everycare Wirral

Thank you for your review it is very much appreciated. Our aim is to have bespoke care packages that meets the needs of the clients and their families. It was a pleasure to look after your dad.


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Review from J H (Client) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody very friendly and willing.

Reply from Dawn Macdonald, Registered Manager at Everycare Wirral

Thank you for a lovely review.


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Review from Sharon E (Daughter of Client) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and very prompt response from the beginning of care contract. Very reassuring to know mum is being cared for in my absence.

Reply from Martin Byrne, Managing Director at Everycare Wirral

We really appreciate your positive feedback.


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Review from Stephen W (Son of Client) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provider, nothing is too much trouble. Compassionate caring, no rushing of duties. Would recommend to other people.

Reply from Dawn Macdonald, Registered Care Manager at Everycare Wirral

It was a pleasure to look after your father he was such a lovely man, always had plenty of stories to tell us.


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Review from Ken H (Client) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the excellent service of the company.

Reply from Dawn Macdonald, Manager at Everycare Wirral

Thank you for your positive feedback.


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Management

Treated with Dignity

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Review from Ken L (Son of Client) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to arrange a care package for my father starting Wednesday 6th January during the Christmas holidays. Everycare, through their manager/supervisor met this challenge head on. Although my father was unable to cope at home and had to be admitted to a residential home a week later. The teams support
during, what proved to be a very difficult period was invaluable and the family wouldn't have been able to cope without it. At short notice (2 hours) they put in place an overnight carer on three nights, travelling from her own home 30 miles away on the first night. Nothing was too much trouble.

Reply from Dawn Macdonald, Registered Manager at Everycare Wirral

It was a pleasure to look after your father and help support yourself and family during the time we were there.


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Review from M B (Daughter of Client) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager was extremely professional from our first contact and has visited mum for four weeks (1hr x 2weeks). She has been very helpful and caring and we cannot fault her. We hope the care will continue in the same rein once a regular carer is assigned to mum in the new year.

Reply from Martin Byrne, Managing Director at Everycare Wirral

Thank you very much for the positive feedback.


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Management

Treated with Dignity

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Review from Peter R (Son of Client) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used two other agencies in the area. Everycare Wirral are by far the best. Brilliant communication from carer and office staff, flexible and responsive to my mother's care needs. Excellent support for my mother's continuing independence.

Reply from Martin Byrne, Managing Director at Everycare Wirral

Thank you Peter, your comments are appreciated.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Everycare Wirral is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Everycare Wirral is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everycare Wirral is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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