Our Care Ltd

The Saturn Centre, Spring Road, Ettingshall, Wolverhampton WV4 6JX
Submit a Review
15 Reviews
  • Our Care Ltd, Wolverhampton
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to Empowering U Care (Walsall & Wolverhampton)
Empowering U Care (Walsall & Wolverhampton)
Member Logo
Home Care Providers belonging to PBL Care Ltd
PBL Care Ltd
10
Member Logo
Home Care Providers belonging to High-End Health Care UK Ltd
High-End Health Care UK Ltd
8.0
Show Our Care Ltd on the Map

Care Provided by Our Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Our Care Ltd
  • Person in charge
  • Pamela Taylor (Registered Manager)
Are you the Owner/Manager of Our Care Ltd? View your Advertising Options

Our Care Ltd Reviews (15)

Over all time Our Care Ltd has 15 reviews.

Overall Experience

  • 11
  • 4
  • 0
  • 0
  • 0

Date Published

15
0
0
0
15

Review from N C (Friend of Client) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour has been sent home from hospital with a package of care and Our Care has been the allocated care agency. They have treated them with the utmost care, dignity and always go above and beyond in their duties. Not just care staff but feel like part of the family. I would have no hesitation
to recommend Our Care to other neighbours or even family.
Five-star treatment. I wish all carers were as good as they are.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet J (Wife of Client) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic company would recommend to any family or friends.
All the staff are excellent with my husband. Nothing is too much trouble for any of them. Our care always went above and beyond for my husband's ever-changing needs. Both management and care staff. I couldn't have asked for any better.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E R (Daughter of Client) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has helped to keep mom at home which was her wish. The carers are kind and professional. They give mom dignity and choice.

Reply from Pamela Taylor at Our Care Ltd

It was our pleasure to care for her especially in these difficult times, love to you all. Pam.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dereck B (Husband of Client) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service being provided by Our Care. All the girls that look after my wife are superb. If we need any additions we can always call the manager who will always do what we need. She is always on the end of the phone if needed.


They treat my wife and our home with respect at all times.


Reply from Pamela Taylor at Our Care Ltd

Thank you for your kind words, it really is appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lorna D (Wife of Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had not known Our Care company until October 2018 when they started caring for my husband. I feel blessed to know that my husband and the whole family are cared for by this company. All of the staff, management, office staff and all of the carers treat my husband with dignity and we feel that they
have all become part of our extended family. We shall certainly recommend this company to others.

Reply from Pamela Taylor at Our Care Ltd

We were very honoured to provide our services to such a lovely man and family. Thank you for your kind words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pam B (Daughter of Client) published on 26 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom received outstanding care from the manager and her team.
Thank you is just not enough.
Keep up the good work.

Reply from Pamela Taylor at Our Care Ltd

It was our pleasure, she was a lovely lady. Thank you so much for your kind words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ursula K (Client) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am glad to see my carers and look forward to them turning up. I like to have a chat about different things. It is interesting to me and breaks up my day.

Reply from Pamela Taylor at Our Care Ltd

It's our pleasure.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lucy D (Client) published on 4 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently been discharged from hospital and needed an agency quite quickly. The manager came out to evaluate my requirements and care was provided soon thereafter.


The staff that I have come in contact with are caring, and always willing to help. I also have pets they assist me with, helping

me to remain in my own home with my pets around me. Staff are friendly and easily approachable, willing to take the time to listen to any concerns I might have. The staff not only provide my personal care, but also maintain my home doing all domestic work as well as providing meals for me. They also do my shopping and if required they provide me with chaperone services to go to appointments.


I would like to thank the staff of Our Care Ltd for taking such good care of me.


Reply from Tina Taylor at Our Care Ltd

Thank you very much for the positive review and thank you for choosing Our Care Ltd to provide your home care needs.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alan B (Son-in-law of Client) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Care were brought into a difficult domestic situation with my father in law near the end of life, being cared for by his brother in law suffering mild dementia and my wife and I living away.


The carers coped admirably, through my father in death and in looking after my uncle in the past 2 weeks.

They not only carried out their duties very professionally but also showed great compassion, becoming firm friends whos visits were eagerly looked forward to.

Reply from Pamela Taylor, Registered Manager/Director at Our Care Ltd

Thank you, Alan, for your kind words, it was our pleasure.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P A K (Son of Client) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used this agency since it opened in 2015. Over the past few months, my mother has had a deterioration in her health.


The care staff have been amazing - even though I only have care for 30 minutes each day, they have gone overtime on numerous occasions and each time the carers have been kind,

considerate and not rushed her. I really do appreciate all that the carers/management do for us in this difficult period

Reply from Pam Taylor, Registered Manager at Our Care Ltd

Thank you for your kind words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tejinder C (Daughter-in-law of Client) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided for my Mother-in-Law was very good, the staff quickly understood how she liked every aspect of her care. They have been very accommodating, as due to my daughter's sudden illness being treated in London. They quickly took over giving her a shower every morning and sometimes providing
breakfast. A number of night carers have been necessary and they have been as good as gold with my Mother-in-Law. She has been happy with her care.

Reply from T Taylor, Administrator at Our Care Ltd

Thank you for your feedback and comments.
Thank you for choosing Our Care Ltd.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alison R (Stepdaughter of Client) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Care Ltd provides an efficient and reliable service. Staff are friendly and approachable and react promptly to changing circumstances.

Reply from T Taylor, Administrator at Our Care Ltd

Thank you for your comments.
Thank you for choosing Our Care Ltd


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H B (Client) assisted by family/friend published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency provides the best most caring service possible. Going the extra mile is the norm for its owner and staff who treat clients (me) as if I was family. The care is great and the social connection from a small stable team is exactly what makes this agency the best.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stacey W (Granddaughter of Client) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Our Care have been coming into my nans, I feel she has a lot more confidence in herself, also a big strain has been taken off the entire family as we are no longer worrying about the care she is receiving. We have had bad experiences with agencies before, but Our Care Ltd have provided great care
and we are confident in the care they provide and my nan now looks forward to their visits, whereas before she was reluctant to have carers back in.

Reply from P Taylor, Director at Our Care Ltd

Thank you for taking the time to fill in a review and thank you for choosing Our Care Ltd for your homecare needs.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L J (Niece of Client) assisted by family/friend published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been introduced by a friend to this agency. The staff are kind, considerate and always happy to talk to me. Other care staff never had the time to talk to me they were always busy but these girls are lovely and I would be lost without them.

Reply from P Taylor, Director at Our Care Ltd

Thank you for choosing Our Care Ltd.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Our Care Ltd

What Type of Services does Our Care Ltd offer?

Our Care Ltd offers Home Care.

How many Carers does Our Care Ltd employ?

Our Care Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Our Care Ltd to verify any information. View our terms and conditions. Our Care Ltd has a Basic Service – more info.