Elmcare Solutions Ltd

Citibase, 101 Lockhurst Lane, Coventry CV6 5SF
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7.8 6 Reviews
  • Elmcare Solutions Ltd, Coventry
Elmcare Solutions provide services for people who wish to continue living on their own in their own home for as long as is practically possible.

Elmcare know the importance of familiar surroundings, such as choosing your own menus and having someone on hand for assistance and conversation.

Carers create an environment where the dignity of each individual is respected. The most important goal has always been to recruit only competent, dedicated, warm individuals whose first objective is the care and well-being of a loved one.

The care agency can help in emergencies and at short notice. The office is manned 24 hours a day by an experienced member of staff so you can be reassured that there will always be someone on hand to deal with any query from clients or staff.

Elmcare Solutions don’t just provide home care - they build supportive and lasting relationships that make a real difference to the lives of clients.

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Care Provided by Elmcare Solutions Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Elmcare Solutions Ltd
  • Person in charge
  • Felicity Ndikoum (Manager)

Funding & Fees Guide for Elmcare Solutions Ltd

  • Prices

  • Our hourly rates start from £16.50 per hour depending on the care needs

Elmcare Solutions Ltd Reviews (6)

7.8

Elmcare Solutions Ltd has a Review Score of 7.8 (7.833) out of 10, based on 2 reviews in the last 2 years. Over all time Elmcare Solutions Ltd has 6 reviews.

Overall Experience

  • 4
  • 2
  • 0
  • 0
  • 0

Date Published

6
0
0
2
4

Review from V M (Mother of Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff arrive on time, are friendly, are professional, are diligent.

Reply from Felicity Ndikoum, Registered Manager at Elmcare Solutions Ltd

Hello,
Thank you for the review.
Glad to know that you are happy with our services.
We guarantee to improve our standards even more.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Client) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff helpful and carers understanding and friendly.

Reply from Felicity Ndikoum, Registered Manager at Elmcare Solutions Ltd

Thank you for your review. It’s great to know that you are happy with our service. We appreciate reviews as they represent constructive feedback that we use to polish up our skill sets. We will continue to do our best in providing the best quality of care to all our service users. Your feedback will be passed on to the rest of our team!


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Management

Treated with Dignity

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Review from N K (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used many agencies in the past and found them to be unsuitable: they just want to get the job done and get out, sign my sheet please and bye. No interactions! My present agency is very friendly, caring and do their job professionally. I look forward to seeing them. What more can I say?

Reply from Felicity Ndikoum at Elmcare Solutions Ltd

Thank you. It is always our pleasure and responsibility to provide you with the highest standards of care.


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Review from K G (Client) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elmcare Solutions Ltd provides me with excellent care. The carers are reliable, trustworthy and very understanding of my needs. The management is excellent and very supportive. I recommend this company highly! 5-star service.

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Review from Alan M (Son of Client) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has so far had three months of care provided by Elmcare Solutions. It is normally the same two carers who visit and their conduct is always faultless. They are very patient, considerate and helpful in the care they give to my father.
All staff members so far have always been kind, happy and
very approachable, whilst maintaining a very high level of care and professionalism.

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Management

Treated with Dignity

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Review from Kathleen T (Daughter of Client) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant carers who treat my mother well and show concern and respect for her welfare.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Elmcare Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for Elmcare Solutions Ltd is calculated as follows: ( (4 Excellents x 5) + (8 Goods x 4) ) ÷ 12 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elmcare Solutions Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Elmcare Solutions Ltd

What Type of Services does Elmcare Solutions Ltd offer?

Elmcare Solutions Ltd offers Home Care.

How many Carers does Elmcare Solutions Ltd employ?

Elmcare Solutions Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elmcare Solutions Ltd to verify any information. View our terms and conditions. Elmcare Solutions Ltd has an Enhanced Service – more info.