Paterson Health & Social Care

Bicester Innovastion Centre, Telford Road, Bicester OX26 4LD
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2 Reviews
  • Paterson Health & Social Care, Bicester
Choosing the right care for a friend or family member is an incredibly important decision and one that can also be a little daunting.

With Paterson Health and Social Care, they offer care packages to suit a wide range of care needs, enabling loved ones to remain at home while continuing to get the care and support needed to enable them to retain their independence.

Paterson Health and Social Care are experienced in providing a sensitive and caring service when organising care at home for people with varying needs. They provide a high-quality service to clients wishing to stay in their own home and aim to make the process as simple as possible and provide peace-of-mind that you’re making the right choice for loved ones.

They offer care and support on an ongoing basis or to provide support while recovering from an operation or illness in the comfort of their own home.

A full care needs assessment will be carried out by one of their qualified nurses to gain a full understanding of the clients needs to ensure that the most appropriate care plan can be put into place and that all needs are met in a way that suits the lifestyle of the service-user and their family.

All Paterson Health and Social Care staff are up to date in all mandatory training subjects, including basic life support, moving and handling, medication administration plus many more. They also hold a 'good' CQC rating from their last inspection in July 2016.

Care Provided by Paterson Health & Social Care

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Accident & Emergency Nurse
  • Auxiliary Nurse
  • Cancer Care
  • Cleaning Service
  • Community Nurse
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • General Practice Nurse
  • HDU Nurse
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • ITU Nurse
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Mental Health Nurse
  • Nursing/Care Home Nurse
  • Older Person Care
  • Palliative Care
  • Palliative Care Nurse
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Paterson Personnel Ltd
  • Person in charge
  • Andrea Edwards (Operations Manager/Registered Manager)

Funding & Fees Guide for Paterson Health & Social Care

  • Prices
  • From £22.36 per hour
    Live-in - £1,904 per week


  • Fees are negotiable, depending on the complexity of care required.
    Minimum length of shifts - 7-8 hours


Paterson Health & Social Care Reviews (2)

Over all time Paterson Health & Social Care has 2 reviews.

Overall Experience

  • 2
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Paterson's Homecare has provided my son with excellent support at all times, the staff that provide his care have regular training programmes throughout their employment.
The team provided for his care are consistent and this helps him with any anxieties that may be present.
He is supported to maintain
the skills he has and to acquire new skills were possible.


We as a family feel very grateful to have the support of management at all times, when a dilemma arises they are always available to contact at short notice, and they will always try to help in any way they can.
I can honestly say that they have provided us with peace of mind which is a great quality in these times.


Reply from Andrea Edwards, Registered Manager at Paterson Health & Social Care

Thank you so much for your review. We are so pleased to have the opportunity to care for your son and to give you the peace of mind that he is cared for in the best possible way. As you know, we are always here for him and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the home care service provided. They were the only care provider who could offer the service out of the ten contacted. Would certainly recommend them and would use them again when the need arises.

Reply from Andrea Edwards, Registered Manager at Paterson Health & Social Care

Thank you so much for your review. We are pleased that we were able to help. Please do contact us again should you need any further support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Claire

Claire Simpson

Job Title: Managers' Admin Support

Joined: 2022

I have been working as Manager of Admin Support at The Paterson Group, encompassing Paterson Health & Social Care since November 2022.


My role involves aiding the Senior management team with anything required in our branches, organising training days and tending to our Homecare compliance and registrations.


Andrea

Andrea Edwards

Job Title: Registered Manager

Joined: 1998

I have worked for the company for 23 years. I have experienced every job role during this time from Administrator to Branch Manager and now Operations Director.


I have two roles within the business. The first being Operations Director which can involve anything from making sure we are fully compliant in all aspects of the business to writing policies and procedures and making sure all our staff are working safely during the current pandemic.


My second role is CQC Registered Manager of our Domiciliary Care Division. With help from our Homecare Team, I am responsible for making sure our own private clients are cared for in the safest way possible whilst ensuring their care is person centred and they are given every opportunity to live fulfilling lives. Our packages range from live in care or supported living, to complex care nursing packages.


I enjoy eating out, caring for our new puppy Harley who is a New Zealand Huntaway and spending time with my family and step-grandchildren.


I have a 9 year old Russian tortoise called Cooper who free-roams the house and garden!


Lyndsey

Lyndsey Hendon

Job Title: Homecare Consultant

Joined: 2018

In 2018 I joined the Paterson group as part of the out of hours Oncall team. In 2020 I also joined the Homecare Team. My Homecare role primarily involves completing all the staffing rotas to ensure our clients receive the support they need and keeping everyone safe through the distribution of PPE.
In my spare time, you will find me at the side of an athletics track or football field cheering my teenagers on, out socialising with friends or in watching a good film with my family.


Teresa

Teresa Adams

Job Title: Training Manager

Joined: 2021

My name is Teresa Adams and I am the in-house Trainer at Paterson Health and Social Care. I have worked in the care industry for 20 years. I have worked as a carer, support worker, senior support worker and registered manager for homecare and a residential home.


I have worked with people with learning disabilities, autism, physical disabilities, dementia, and end-of-life.


My hobbies are cycling, running, and spending time with family and friends. I have two dogs whom I adore.


Frequently Asked Questions about Paterson Health & Social Care

What Type of Services does Paterson Health & Social Care offer?

Paterson Health & Social Care offers Home Care & Nursing Care.

How many Carers does Paterson Health & Social Care employ?

Paterson Health & Social Care employs 200 carers.