What Type of Services does Right at Home (Basingstoke & District) offer?

Right at Home (Basingstoke & District) offers Home Care.

How many Carers does Right at Home (Basingstoke & District) employ?

Right at Home (Basingstoke & District) employs 26 carers.

Right at Home (Basingstoke & District), Slington House, Rankine Road, Basingstoke, Hampshire RG24 8PH

Review from Carole B (Wife of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience

When my 81-year-old husband was discharged from hospital on Christmas Eve, he was extremely weak and I found it difficult to care for him. On recommendation, I contacted Right at Home.
Their ethos is very different in that they aim to rehabilitate their clients to the point they are no longer needed.

My husband has regained his strength faster than expected so I have now cancelled my contract.
During our time with them, managers and carer/supporters have been exceptional. Efficient yet friendly and understanding.
I don't hesitate to recommend them.

Reply from Emily Colliss, Registered Manager at Right at Home (Basingstoke & District)

Thank you for such a lovely review. We pride ourselves on our ability to provide care and support which leads to a successful rehabilitation increasing independence and allowing the client to feel safe at home until the point they feel they can manage independently. It was our pleasure to support you both on this journey and very much enjoyed getting to know you. We wish you all the best for the future and will be there should you need us again.

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Review from Richard H (Son of Client) published on 7 August 2024
Submitted via Website • Report

Overall Experience

Right at Home helped my father (in his mid-90s) with two visits a week for the last 18 months or so of his life, during which he remained largely self-sufficient, needing greater assistance only in the last three months. He had the same carer 90% of the time but was always well looked after, mainly

with cleaning, bed making, fresh meal preparation, foot baths and some welcome chat. He appreciated his visits but his family probably appreciated them more, knowing that he had important and valued attention when family members could not be in attendance full-time. It was a good partnership with the company and I would recommend Right at Home to anyone needing care assistance.

Reply from Emily Colliss, Registered Manager at Right at Home (Basingstoke & District)

Thank you for your review. Consistancy is very important to us as it allows us to build relationships of trust which makes for a successful journey of care and support. We are so pleased, as a family, you all felt supported. We pride ourselves on the full inclusion of the client and their own support network. The team were very fond of Dad and enjoyed his visits.

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Review from Julie M (Son-in-law of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience

Magnificent Right at Home Basingstoke care team.
1.   A list of tasks the carers accomplished.
a. Practical tasks:
-   Making or changing her bed
-   Shopping and running errands like milk, butter, marmalade, etc.
-   Doing the laundry including ironing
-   Assistance with mail
-   Daily waste removal
-   General

cleaning, emptying dishwasher,
b. Personal tasks:
-   Bathing and washing
-   Support with getting dressed
-   Oral care and hygiene
-   Morning and evening tablets and medicine
- Friendship
2.   Client health conditions
-   Vascular Parkinsons, Mixed Dementia Symptoms, fragile due to advanced age (87)
3.   Medications
-   Ordering and giving medication
We are very happy that we have support from the professionals, their dedication and compassion from the home care heam. The care team are open for all needed adjustments and are a fabulous proactive help and support.
Thank you!

Reply from Emily Colliss, Registered Manager at Right at Home (Basingstoke & District)

Thank you for a lovely review. We are very happy you found our services to be professional, proactive and supportive. It really was our pleasure providing care and support and giving you the reassurance that your loved one was well cared for and supported. We will miss working with you as family are very much a part of our team, providing that true family feel to the Outstanding Care we aim to deliver.

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Review from S R (Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience

This care agency has helped me become more independent. My carers have gone above and beyond with the support they provide. I am no longer alone and I am now able to get out and about with their help. They have not just saved my life, they have given meaning to my life. I would highly recommend them

to anyone that needs caring, support and understanding.

Reply from Emily Colliss, Registered Manager at Right at Home (Basingstoke & District)

Thank you for such a beautiful review. To know we have made such a difference and supported you to such a strong, independent stage of your journey is the outcome we all wished to achieve and you are very much part of the Right at Home family. The team enjoy the visits so much the relationship is beneficial mutual and we do enjoy all the smiley photos. We are very proud of our team and their ability to provide person centered and holistic care and support to each individuals care journey and look forward to celebrating your independence with you for a very long time.

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Review from Gregory P (Husband of Client) published on 1 April 2024
Submitted via Website • Report

Overall Experience

My wife (with dementia) and I didn't want the initial visit as we are private people but dementia progress meant we had to find help with care in the home. The care organiser visit was very reassuring and she assessed our needs carefully and thoughtfully, identifying a good carer from her team. Carer’s

first visit was successful despite not being wanted – carer was instantly attentive, empathic and fully listening. It was wonderful to see. Visits, twice a week, were then looked forward to and I could leave her while doing chores. Relationship developed into a good one all round and was a great relief that there was a clear way forward with Right at Home. I could share worries about the appalling future of dementia, and see how to do things with competent, good empathic people, accessing real help in any way. Care team also attended hospital, where broken hip revision trauma caused my wife’s early death. The love and help from them was truly a boost to me and daughter. An excellent company.

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Review from Ruth G (Daughter of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience

The support and care that my mum has received in the last 3 years has been outstanding. She has dementia, which has been slowly progressing.
The carers and office team know her so well, and their care plan enriches her daily life. From trips out for lunch, home-cooked meals to a warmed nighty, she

feels safe and well cared for in her own home. The team have also supported us through emergency situations, including a fall at home.
The Older people's mental health team commented on how Mum's care package was very good, and that she had everything necessary to stay in her own home.
I live a 3-hour drive away, so having such good care in place for my mum is a real reassurance. I often tell people that the care that she receives is like being cared for by friends.
I can't thank the care team enough for their support and for allowing my mum to stay safe and cared for in her own home.

Reply from Emily Colliss, Registered Manager at Right at Home (Basingstoke & District)

Wow! Thank you for such a lovely review. The team have an amazing ability to treat our wonderful clients as they would their own family members and the results are OUTSTANDING. It means a lot to us that you feel reassured that Mum is safe in her own home. Over the years the team have grown so fond of Mum and we often get updates and photos of trips out, adventures and cheeky goings on. We hope to continue providing care, support (and lots of hugs) to Mum for a very long time.

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Review from Raymond N (Husband of Client) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience

During the period of helping me to look after my wife who suffered from Alzheimer's, Right at Home provided an excellent service. The staff were very helpful with all the tasks that were required and a great deal of care and attention was given to make my wife comfortable and relaxed. I have recommended

Right at Home to a number of friends who were also very satisfied. I would highly recommend Right at Home as the best in the area, without a doubt.

Reply from Emily Colliss, Registered Manager at Right at Home (Basingstoke & District)

Thank you for a great review. It was our pleasure to provide care and support for your lovely wife, we do miss her, the team became very fond of her. We hope the rose bush is doing well in the garden that we gifted in her memory and we take great pride and always look forward to our coffee catch-ups with you. You are, and always will be, a part of our Right at Home Family.

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Review from Paul W (Son of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience

When going through the process of choosing a home care provider, our decision was heavily influenced by comments from local medical professionals we were dealing with (e.g. doctors, district nurses, paramedics), all of whom spoke very highly of Right At Home when we mentioned various companies we were

considering. We are more than happy that we followed their advice. Initially, my mum, a very stubborn and independent 90-year-old, did not feel she needed carers (she did) but now she wants to know which carers will be coming each day and happily talks about the relationship she has with them. In addition, apart from the care being provided, we are also very happy with the response from management to any issues that arise. We would have no reservations in recommending Right At Home to anyone looking for a care provider.

Reply from Emily Colliss, Registered Manager at Right at Home (Basingstoke & District)

Thank you for a lovely review. It is really important to us to build good relationships with medical professionals within the community to ensure there is a collective outstanding level of care being delivered in clients' homes. Communication is very important as it allows us to fully encompass everyone involved in the care of the client as well as involving the client themselves. It is so lovely to see relationships of trust have been built with the care team. They take great pride in treating each client like their own family member and it makes for a harmonious yet successful working partnership.

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Review from D J (Friend of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience

We think that we are very lucky to have found Right at Home. Our friend (their client) is reasonably physically fit but has dementia and is incapable of looking after herself. She also has no friends or family anywhere close to where she lives. Not only are the carers from Right at Home kind, thoughtful

and caring, they deal with the inevitable day-to-day domestic and medical crises in a way that, ideally, family members would. Everything from failed appliances to dentistry gets sorted out.
Before dementia took over, our friend made us promise to keep her in her own home as long as possible. This would have been impossible without the level of care Right at Home provides. Instead, she would not only be in residential care but geographically displaced. Over the years, the people at Right at Home have become her family providing what age, health and geography would otherwise make impossible.

Reply from Emily Colliss, Registered Manager at Right at Home (Basingstoke & District)

Thank you so much for the kind words. We pride ourselves on supporting our clients to stay in their own homes for as long as they can, safely. It is so encouraging to see that the devotion and ability of our caregivers, going above and beyond is appreciated and well received. It is our pleasure to ensure the safety and happiness of the client to give reassurance to friends and loved ones.

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Review from Dionne S (Daughter of Client) published on 23 December 2022
Submitted via Website • Report

Overall Experience

My mum has complex healthcare needs. The team of carers that are looking after her are absolutely amazing! They care for her like it's their own mum they are looking after. They respect her dignity at all times and are passionate about what they do. Having briefly experienced 3 other care agencies I

would definitely highly recommend this one.

Reply from Kevin Smith, Owner, MD at Right at Home (Basingstoke & District)

Thank you for the kind words. We are so pleased to be back to providing the care for your mum. Our ethos is to treat our clients like they are our own next of kin and I'm glad to hear that is the case in reality.

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Review from N T (Client) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience

All the carers who come to see me are all very good. They help me with the things I can't do and are really friendly.

Reply from Emily Colliss, Registered Manager at Right at Home (Basingstoke & District)

It is our pleasure to provide you with support to remain in your home. Long may it continue. The team are very fond of you and the lovely chats. Thank you.

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Review from Sue P (Wife of Client) published on 14 September 2022
Submitted via Website • Report

Overall Experience

My husband had a major stroke in November 2021 he was in hospital till March 2022 on his arrival home Right At Home came in to supply care. I have nothing but very high praise for the Manager and all her team we have had first-class care from Right at Home. Communication is absolutely the best, I could

not pick out one particular carer that has come to care for my husband because they have all been magnificent. The Manager has supported me and my husband to the highest standard possible. Now the time has come that my husband and I and our sons, can manage on our own. Without the carers from Right At Home and the Manager herself this would not have been possible without their dedicated help and support.

Reply from Emily Colliss, Registered Manager at Right at Home (Basingstoke & District)

Thank you for such a lovely review. We pride ourselves on being there when we are needed and supporting our clients to a point where they feel strong enough and independent to move on. It is a great triumph to us. I am so glad you felt supported and reassured with the high quality of care we provided and I know that my Caregivers will miss yourself and your family. We had a wonderful time caring for your husband - he has such a great character. You know where we are! Good luck for the future we wish you and your family all our best.

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Review from K W (Daughter of Client) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience

The help both my mother and I received has been incredible as this has been a very difficult time. Although my mother was still a worry the support I received helped greatly, particularly by providing me with daily updates of her care. My mother greatly enjoyed the company of all of the carers who visited

and they certainly have made her life a little easier. Thank you.

Reply from Emily Colliss, Registered Manager at Right at Home (Basingstoke & District)

Thank you for a lovely review. We are so pleased that you felt fully supported and reassured during your time with us. We wish you all the best for the future.

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Review from P F (Daughter of Client) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience

Right from the start the company has really listened to our needs and put in place the best package they could offer. Our family situation was in crisis and Right at Home did their best to be supportive to both parents and me as a primary carer living 150 miles away and having to give up work for a

while. They offered all of us affection and humour and were so patient with my parents and their quirky ways. They listened to what my mum wanted each day and fitted in jobs/comfort balls accordingly. I can only feel heartfelt thanks.

Reply from Emily Colliss, Registered Manager at Right at Home (Basingstoke & District)

Thank you for such a wonderful review. It is very comforting to know that we were able to provide support and reassurance at a time of need for your family. It was a pleasure to care for mum and dad and I know the team grew fond of them both and yourself during their time with Right at Home. We wish you all the best for the future.

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Review from K C (Next of Kin) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience

An efficiently run company. Carers are reliable, capable and caring. The number of carers was limited to very few, which enabled me next of kin to get to know and trust them. The office staff were always polite and very helpful. Would have no hesitation in using this care agency again.

Reply from Emily Colliss, Registered Manager at Right at Home (Basingstoke & District)

Thank you for such a lovely review. We pride ourselves on keeping our teams small to build relationships of trust and provide continuity to our wonderful clients.

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Review from R B (Son of Client) published on 16 June 2022
Submitted via Website • Report

Overall Experience

Right at Home provided support visits for my mum for about six months.
Throughout this time they never missed a visit. Over that time, four different carers assisted my mum, all of whom struck up an excellent rapport with Mum adapting to Mum’s needs given Mum’s shy nature and the fact that Mum suffers

from dementia, always providing a visit that would cheer Mum up as well as doing housework and keeping an eye on Mum’s general health including one time taking a urine sample and arranging for it to be taken to Mum’s doctor when they suspected Mum may have a UTI.
Whenever I visited Mum when Right at Home was there they always asked if they were providing the service I was looking for and looking for feedback which I appreciated, always cheery and always lovely dispositions, appreciating what Mum responded best to.
The reliability of service and the consistently high level of care, monitoring Mum’s wellbeing and as her dementia got worse, making sure she would eat and drink, preparing tea for her.

Reply from Emily Colliss, Registered Manager at Right at Home (Basingstoke & District)

Thank you for such a wonderful review. It has been our pleasure to care for mum and we are so pleased you felt supported throughout her journey with us. It is always our aim to ensure all family members are very much a part of the team. The team were very fond of mum and it was lovely to see the relationships of trust flourish, reaching the outcomes desired. Good luck to mum on the next part of her journey and we send you all best wishes.

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Review from Helen W (Daughter of Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience

The end of life care Dad received was excellent. They were caring, compassionate, friendly and did their best for him at all times. Thank you so much, we don't know what we would have done without you in the last few weeks of his life.

Reply from Emily Colliss, Registered Manager at Right at Home (Basingstoke & District)

Thank you for such a lovely review. It was a pleasure to care for Dad and support you as a family during this time. The team thought very highly of Dad and enjoyed his visits. We wish you all the best for the future.

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Review from Elizabeth W (Partner of Client) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience

From the very first day that we were introduced to our own team, we were very impressed. Most importantly they were professional and kind and made my partner laugh. They were also kind to me at a time when I was in need of it.

Reply from Emily Colliss, Registered Manager at Right at Home (Basingstoke & District)

Thank you for such a lovely review. We are very proud of our team and their ability to be exactly what you need when you need it. The caregivers very much enjoyed the visits they carried out for you and always came away smiling. We wish you all the best.

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Review from A T (Daughter of Client) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience

The Right At Home team cared for both my father and mother over many years. They looked after my father who had dementia, with great gentleness and consideration for his dignity. They were there for us when he died suddenly at home. They provided care, companionship, and genuine friendship for my mother

during her bereavement and isolation of lockdown. Always an independent lady, the team did everything they could to respect her and support her to stay in control even when she became increasingly frail. Because the managers kept my mother's team small she built strong trusting relationships. Then, in the last few weeks of my mother's life, while we cared for her at home, the team's tenderness towards her was exceptional. They went above and beyond doing whatever was needed to make her comfortable, holding her hand, beside her at night. The kindness of the whole team - including the office team - and their support for us as a family in those final weeks of her life was beyond exceptional. What those women did for my mother - and for me as her daughter - is something I shall never forget.

Reply from Emily Colliss, Registered Manager at Right at Home (Basingstoke & District)

Thank you for such a lovely review. It was an honour to look after your father and more latterly your mother. We pride ourselves on doing the very best we can to support both our clients and their family, especially as someone approaches the end of their life. I kept the team who looked after your mother as small as possible as I appreciated the wonderful relationships mum had built with her team and yourselves (who were also very much part of the team). Your mum will always have a special place in my heart.

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Review from Barbara P (Daughter of Client) published on 17 April 2021
Submitted via Website • Report

Overall Experience

Right at Home (Basingstoke & District) has looked after my Mum for several years. She only has two hours of care each week but it is invaluable to her quality of life. She is helped with showering, hair washing, hair drying, cleaning the bathroom and chatting too! Mum loves to have company and this

helps with her mental stimulation and she looks forward to the days the carers come in so she has other people to talk to. The carers are so enthusiastic, caring and nothing is too much trouble. I highly recommend the team at Right at Home (Basingstoke & District). Many thanks.

Reply from Kevin Smith, Owner, MD at Right at Home (Basingstoke & District)

Thank you for your review. I know that mum was a little nervous when you first introduced the idea of carers paying her a couple of visits a week. Due to the fantastic team we have, we found the ideal person to build that initial relationship with her. That relationship has gone from strength to strength and there are now a few of the team who know her and stand in for each other should sickness or holidays occur and maintain that very important continuity of care. As you know, we have the 'no strangers' policy with regards to carers, meaning that they will always be introduced to mum prior to them ever turning up at the door to provide care. I'm delighted how well everything has gone for you and her.

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