Right at Home (Basingstoke & District)

I opened Right at Home Basingstoke in 2015 as I saw it as a great opportunity to do something worthwhile within my local community.

Previously I had spent more than 25 years supporting the SME Business sector in London and the Home Counties as a member of the banking community. During this time I always focused on achieving a high quality of service in my approach to clients and as a result, many of those clients have since become good friends.

Over the years, I helped numerous businesses grow and their owners achieve their ambitions and I revelled in their success. This lit a slow-burning fuse for a desire to run my own business one day. Hard work, long hours and commitment took me to senior management level with NatWest and when an opportunity arose to leave, I seized the chance to realise my own ambition.

I have seen various members of my family need care over the years; this experience, alongside my commitment to quality services and a desire to do something positive within the local community, led me to join Right at Home. Our business is centred on Basingstoke and covers all points from Whitchurch in the west to Hartley Wintney in the east, Herriard in the south and Tadley in the north.

I am exceptionally proud of all of our team. From Emily, the Registered Manager, through the rest of the office team that ensure our standards are kept at the highest level. Then there is our amazing team of CareGivers who are the people that dedicate themselves to provide the most fantastic care to our clients. We were delighted to have been recognised by our regulator the CQC with an overall rating of Outstanding.

I am married with two children; my wife runs her own small business maintaining and repairing lifts and escalators, whilst our two children continue to progress through the education system. When I’m not working I enjoy playing golf – especially when I’m playing well!

I became a care worker after moving out of a career in forensic histology for one of the big pharmaceutical companies as I required a job that fitted around my young children at the time. Working as a carer, I quickly realised that this was something I truly loved and decided this was going to be my future career. To develop my knowledge and skills, I took and passed my NVQ Level 3 in Health & Social Care. I firmly believed I could make a difference and treated others with the same level of dignity and respect that I would wish for my own parents or grandparents.

I went on to join Right at Home Basingstoke in 2017 as the Care Coordinator, a rewarding role that allowed me to meet the needs of CareGivers, clients and their families. It provided me with the skills required to enhance continuity of care which is key to the provision of high-quality person-centred care. I was also given the opportunity to train new staff in relevant regulated activities that allowed them to carry out their role in the community effectively alongside our Right at Home values. Right at Home has been very supportive of my development and agreed to fund my Level 5 in Health & Social Care.

In 2019, I became the Registered Manager of Right at Home Basingstoke which allowed me to really put my learning into practice. I completed my Level 5 in Health & Social Care in 2020. This allows me to share best practise with my team and ensure that all our clients are receiving the highest quality of care individually tailored to their needs. The role of Registered Manager has allowed me to ensure that I provide a safe environment for my Caregivers where they feel supported and empowered to provide outstanding care to our clients.

My team and I are fully committed to promoting independence, helping clients to stay in their own homes as long as they wish and enhancing their quality of life.

I joined Right at Home Basingstoke as a CareGiver in 2017. I had never worked in homecare before and my family told me not to do it. In fact, when I told my sister, she cried. How wrong they were! From the moment I started, I loved the job.

Since then, I have learnt so much about care and been very supported by Right at Home. In 2019, I became the Care Coordinator taking over the role from Emily, the now Registered Manager. Whilst this was designed to be a very much office-based role, I took every opportunity I could to get out there and interact with our clients. This included actually carrying out care calls when necessary.

As we have grown, I have been moved to my current role as Service Quality Manager which involves handling new client enquiries, visiting clients in their own homes to discuss care planning and drawing up high-quality care plans for our great care team to follow. Thereafter, I make sure that the clients and their next of kin are happy with the care being provided and that it meets the desired outcomes.

If you are looking for high quality, trusted reliable homecare I couldn’t recommend Right at Home Basingstoke highly enough.