Louisa Homecare Ltd

Unit 8 Ascot Court, White Horse Business Park, Trowbridge BA14 0XA
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8.7 3 Reviews
  • Louisa Homecare Ltd, Trowbridge
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Care Provided by Louisa Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Louisa McNeil
  • Person in charge
  • Louisa McNeil (Director & Registered Manager)

Funding & Fees Guide for Louisa Homecare Ltd

  • Prices

  • Our care plans can start as little as £31/hr.

  • We believe in providing the right level of care for each individual we work with.


    We will discuss your requirements and create a care plan that meets your needs.
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Louisa Homecare Ltd Reviews (3)

8.7

Louisa Homecare Ltd has a Review Score of 8.7 (8.722) out of 10, based on 3 reviews in the last 2 years. Over all time Louisa Homecare Ltd has 3 reviews.

Overall Experience

  • 1
  • 2
  • 0
  • 0
  • 0

Date Published

3
0
2
3
0

Review from S J (Daughter of Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Louisa Homecare staff are very diligent and respectful in the care they give. I feel I can contact them (in the office) or speak to carers about any concerns or changes required and I will be listened to and supported.

Reply from Louisa McNeil, Director & Registered Manager at Louisa Homecare Ltd

Thank you so much for your review. It is an absolute pleasure and honor to support you as a family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Daughter of Client) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact, through the assessment process and care commencing, all the staff have been friendly and highly professional, ensuring all Dad's care needs would be met. The carers provided wonderful care. They were all gentle, patient and caring which is very important to us. They also provided
extra care when needed. As well as caring for Dad, they have been an invaluable to support to myself during a very stressful time. I can't thank them enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L H (Client) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been receiving care from Louise Homecare for approximately six months. I have two visits a day in the morning to assist with my shower and breakfast and in the evening to prepare a meal. Visits are for 45 minutes in the morning and 30 minutes in the evening. I am very happy with Louisa's friendly
staff and with the assistance they give me.

Reply from Louisa McNeil, Director & Registered Manager at Louisa Homecare Ltd

Thank you for taking the time to write a review about your experience with Louisa Homecare.
We are very pleased to be supporting you with your day-to-day needs.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.7 (8.722)

Overview of Review Score

The Review Score of 8.7 (8.722) out of 10 for Louisa Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Louisa Homecare Ltd is calculated as follows: ( (13 Excellents x 5) + (5 Goods x 4) ) ÷ 18 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Louisa Homecare Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Louisa Homecare Ltd

What Type of Services does Louisa Homecare Ltd offer?

Louisa Homecare Ltd offers Home Care.

How many Carers does Louisa Homecare Ltd employ?

Louisa Homecare Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Louisa Homecare Ltd to verify any information. View our terms and conditions. Louisa Homecare Ltd has a Basic Service – more info.