Zinnia Care Ltd - Hemel Hempstead

25 Marlowes, Hemel Hempstead HP1 1LA
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9.8 23 Reviews
  • Zinnia Care Ltd - Hemel Hempstead, Hemel Hempstead
Zinnia Care (Hemel Hempstead) provide bespoke social care and support throughout Hemel Hempstead, St Albans, Dunstable, Tring and Watford to enable clients to live fulfilling lives. Clients are treated with respect and dignity to support them to remain in their own homes, for as long as possible.

Zinnia Care assigns an individual care worker to the client and works hard to build supportive and appropriate relationships, with flexible care that is tailored to each clients' individual needs.

The team has a great depth of caring experience and takes satisfaction in offering home help and companionship. Their care staff are skilled in post-hospital re-enablement, medication management, personal care, and also provide dementia care.

Zinnia Care (Hemel Hempstead) is CQC registered and was rated 'Good' by the CQC in June 2016.

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Care Provided by Zinnia Care Ltd - Hemel Hempstead

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Zinnia Care Ltd
  • Person in charge
  • Nkechi Enweremadu (Manager)

Funding & Fees Guide for Zinnia Care Ltd - Hemel Hempstead

  • Prices

  • £19.50 - £25.50 / hour - domiciliary care
    between £1000 - £1400 - live in care

  • Fees can vary depending on the individual needs and on complexity of care

Zinnia Care Ltd - Hemel Hempstead Reviews (23)

Total of 23, showing 1-20
9.8

Zinnia Care Ltd - Hemel Hempstead has a Review Score of 9.8 (9.778) out of 10, based on 12 reviews in the last 2 years. Over all time Zinnia Care Ltd - Hemel Hempstead has 23 reviews.

Overall Experience

  • 14
  • 6
  • 1
  • 0
  • 2

Date Published

23
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10
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Review from Nicola E (Client) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Zinnia Care is very very understanding of care needs. They have been amazing in meeting my needs and support. They have been very helpful on my journey. I would highly recommend their carers, they go above and beyond. I had a care package before and I can't believe this is what I was actually supposed
to be receiving. The best care and support, amazing, office is brilliant with adjustments and interpersonal skills. Brilliant.

Reply from Mihaela Moldovan, Care Manager at Zinnia Care Ltd - Hemel Hempstead

Thank you so much for your kind words! It means a lot for us to know you are so happy with the support provided. Thank you for taking the time to write this review and thank you for choosing us. We will continue doing our best and please don't hesitate to contact us if you have any questions or concerns in the future.


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Review from Jane K (Daughter of Client) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Never remembers but knows he enjoys the visit.
Oh yes little blonde lady from Glasgow.
Happy with the services just a pity he does not remember.

Reply from Mihaela Moldovan, Care Manager at Zinnia Care Ltd - Hemel Hempstead

Thank you so much for taking the time to leave a review. We are pleased that all is going well, and that Dad is happy with the care provided by our carer. Best wishes!


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Review from L B (Daughter of Client) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happy with Zinnia Care. The service and care provided for my mother is an excellent standard and I have always found all members of the staff to be very polite and professional.

Reply from Mihaela Moldovan, Care Manager at Zinnia Care Ltd - Hemel Hempstead

Thank you for taking the time to leave such a positive review, and thank you for your kind words. We are delighted that you are pleased with the service your mother receives from our care team and that you found everyone polite and professional. It is great feedback, we really appreciate it! All the best!


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Review from S G (Son of Client) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in the US so 100% reliant on Zinnia Care to look after my mother and ensure her comfort and safety. Zinnia perform this task to a higher standard than I ever expected given how hard it is to look after my mother, with her health issues. They do this with great care, sensitivity and compassion
and I couldn't be happier. I trust them and know she could not be in better hands. In addition to this the area manager is in constant communication 7 days a week, which goes above and beyond and demonstrates what a first-class outfit this company is. I would not be able to sleep at night if it wasn't for Zinnia.

Reply from Mihaela Moldovan, Care Manager at Zinnia Care Ltd - Hemel Hempstead

Thank you so much for your kind words and positive feedback. We really appreciate it and we are so pleased to hear that you and Mum are happy with the care provided, it is our pleasure caring for her.


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Review from Joan K (Client) assisted by family/friend published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't complain about any of the girls. To me they are family and I treat them as such.

Reply from Mihaela Moldovan, Care Manager at Zinnia Care Ltd - Hemel Hempstead

Thank you for your valued feedback. We are extremely happy that our services meet your needs.


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Review from A B (Husband of Client) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff generally very helpful and kind. Regularity usually good apart from evening visit.

Reply from Mihaela Moldovan, Care Manager at Zinnia Care Ltd - Hemel Hempstead

Thank you so much for taking the time to leave us positive feedback about the care provided. We will get in contact to discuss the evening visit.


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Review from J A (Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided by a well-organised and managed company. When I have had cause to phone their office the response has been polite, helpful and dealt with efficiently. Their carers have been, without exception, amiable, courteous, hard-working and conscientious.

Reply from Mihaela Moldovan, Care Manager at Zinnia Care Ltd - Hemel Hempstead

Thank you so much for your positive and detailed feedback. We appreciate your kind words and we will always try our best to provide a high level of care to you.


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Review from Chantal M (Daughter of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’ve been very happy with all the care and communication with management and carers. They go above and beyond to ensure Mum is comfortable and Dad is always happy to see them. I can communicate anytime day or night, and they always update me with any concerns or medication needs. We’ve been using them
for two years with no problems at all!

Reply from Mihaela Moldovan, Care Manager at Zinnia Care Ltd - Hemel Hempstead

Thank you so much for your valuable feedback. We are extremely happy that our services meet your mum's needs.


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Review from Helen M (Client) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with Zinnia Care.

Reply from Mihaela Moldovan, Care Manager at Zinnia Care Ltd - Hemel Hempstead

Thank you for your valued feedback. We are extremely happy that our services meet your needs. We are here for you, anytime.


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Review from Stuart P (Client) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the carers I have, they are very kind, helpful and I feel very safe with them. Always on time and phone if they are going to be late. Nothing is too much trouble for them. They work very hard. The on-field supervisor I deal with is excellent, always sorting things out and keeping
me informed.

Reply from Mihaela Moldovan, Care Manager at Zinnia Care Ltd - Hemel Hempstead

Thank you for sharing your thoughts and for appreciating the care delivered by our care staff. Our aim is to use your comments to improve our service. We are happy that we are able to continue providing care for you. All the best wishes and thank you again.


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Review from L C (Daughter of Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers always are gentle with Mum and patient, they make sure she's washed and fed always. They do an excellent job! If there is a problem with anything they always let me know, e.g. if she hasn't felt well. Communication with management is excellent, always extremely helpful! And very supportive!
My mum says she is being looked after very well. My mum is happy so this makes me happy that she is in the best of hands!

Reply from Mihaela Moldovan, Care Manager at Zinnia Care Ltd - Hemel Hempstead

We appreciate your feedback and thank you for taking time to leave us a review. Your comments and feedback are important to us as we want to make sure mum is getting personalised care, at the right times and delivered by right people. Thank you again!


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Review from Vanessa G (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum receives care from Zinnia twice a day and is quite the tricky client to deal with. Luckily The Field Care Supervisor oversees Mum and the carers who visit and has been such an amazing support to us. As Mum's condition evolves we often need to amend her care package and this is done very easily
and smoothly. I find the majority of the carers are very polite, and cheerful and try very hard to give mum the support she needs even when she is not making it easy for them. I very much appreciate her and her team of carers who have made a very difficult situation a lot easier to deal with.

Reply from Mihaela Moldovan, Care Manager at Zinnia Care Ltd - Hemel Hempstead

Thank you for your kind words and for taking the time to write the review. It is a pleasure to provide support for your mum. Your positive feedback is much appreciated.


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Review from Kayleigh C (Daughter of Client) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad receives care from this company and how he is treated is absolutely disgraceful! The company says that they provide person-centred care and with the lack of training the staff have, it would surprise me if they knew what person-centred care was. How they neglect vulnerable people that require
help and support is sickening and distressing to witness. On multiple occasions, we have had to complain about the type of care my dad is currently receiving, due to carers coming in to “provide” care and falling asleep on the sofa or leaving him without dinner because they “didn’t have time”. It is absolutely disgusting and no individual should be treated like this.

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Review from L V (Daughter of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Only given 1 star in order to be able to do a review. Our first experience of having carers in our home. I was caring for another dying relative at the time so needed their help with my frail father who required support with all aspects. Dismissed after 3 months as neglectful and night sitters repeatedly
fell asleep resulting in falls. Now we have good care with another company I look back now at the horrific video footage of care given by this organisation and cannot believe they have not been stopped trading. Left with legs hanging over bed barrier while carer on phone! Hindsight. Avoid avoid. Look at reviews. Demand good care. Don’t settle because you are new to using carers. There are proper carers out there.

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Review from J H (Client) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are doing a good job looking after me, I can't find any fault with them.

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Review from Carl C (Client) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the service I'm getting. The carers are really nice and can't do enough for you.

Reply from Nkechi Enweremadu, Manager at Zinnia Care Ltd - Hemel Hempstead

Thank you for your valued feedback. We are extremely happy that our services meet your needs.


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Review from Stuart F (Client) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service. The carers are great.

Reply from Nkechi Enweremadu, Manager at Zinnia Care Ltd - Hemel Hempstead

Thank you for your valued feedback. We are extremely happy that our services meet your needs.


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Review from A W (Client) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very helpful and I need them.

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Review from B G (Client) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very good.

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Review from P W (Client) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very lovely and kind to me.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Zinnia Care Ltd - Hemel Hempstead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Zinnia Care Ltd - Hemel Hempstead is calculated as follows: ( (58 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 72 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Zinnia Care Ltd - Hemel Hempstead is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Nkechi

Nkechi Enweremadu

Job Title: Registered Manager/Director

Joined: 2007

Oversees the care and safeguarding of the people we support, the development of staff, and other management duties;
Ensures the people we support receive the highest standard of care possible, following company guidelines.


No image found

Ann Marie S

Job Title: Field Care Supervisor

Joined: 2010

Excellent assessment skills;
Passionate, empathetic, very experienced in care;
Always ready to assist care staff, management team and the people we support;
Maintains a positive attitude and has strong communication skills.


Level 3 in Health and Social Care Diploma


Robert

Robert F

Job Title: Field Care Supervisor

Joined: 2020

Great communication skills and great working relationships with the people we support, staff and other care professionals;
Experienced in domiciliary care and care homes;
Caring and compassionate personality;


Level 3 in Health and Social Care


Mihaela

Mihaela M

Job Title: Care Manager

Joined: 2023

Ensures that the team follows the correct processes and guidelines to protect the well-being, safety and dignity of the people we support, maintaining a high standard of care.


Dedicated, approachable and experienced manager


Level 5 in Health and Social Care Diploma (Leadership)


Solomon

Solomon E

Job Title: Chief Operating Officer

Joined: 2021

Responsible for managing day-to-day activities, including marketing, recruitment and hiring, ensuring smooth and efficient operations.


Working towards Level 5 in Health and Social Care Diploma (Leadership)


Frequently Asked Questions about Zinnia Care Ltd - Hemel Hempstead

What Type of Services does Zinnia Care Ltd - Hemel Hempstead offer?

Zinnia Care Ltd - Hemel Hempstead offers Home Care.

How many Carers does Zinnia Care Ltd - Hemel Hempstead employ?

Zinnia Care Ltd - Hemel Hempstead employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Zinnia Care Ltd - Hemel Hempstead to verify any information. View our terms and conditions. Zinnia Care Ltd - Hemel Hempstead has an Enhanced Service – more info.