Zinnia Care Ltd - Hemel Hempstead

25 Marlowes, Hemel Hempstead HP1 1LA
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9.8 23 Reviews
  • Zinnia Care Ltd - Hemel Hempstead, Hemel Hempstead
Zinnia Care (Hemel Hempstead) provide bespoke social care and support throughout Hemel Hempstead, St Albans, Dunstable, Tring and Watford to enable clients to live fulfilling lives. Clients are treated with respect and dignity to support them to remain in their own homes, for as long as possible.

Zinnia Care assigns an individual care worker to the client and works hard to build supportive and appropriate relationships, with flexible care that is tailored to each clients' individual needs.

The team has a great depth of caring experience and takes satisfaction in offering home help and companionship. Their care staff are skilled in post-hospital re-enablement, medication management, personal care, and also provide dementia care.

Zinnia Care (Hemel Hempstead) is CQC registered and was rated 'Good' by the CQC in June 2016.

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Care Provided by Zinnia Care Ltd - Hemel Hempstead

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Zinnia Care Ltd
  • Person in charge
  • Nkechi Enweremadu (Manager)

Funding & Fees Guide for Zinnia Care Ltd - Hemel Hempstead

  • Prices

  • £19.50 - £25.50 / hour - domiciliary care
    between £1000 - £1400 - live in care

  • Fees can vary depending on the individual needs and on complexity of care

Zinnia Care Ltd - Hemel Hempstead Reviews (23)

Total of 23, showing 21-23
9.8

Zinnia Care Ltd - Hemel Hempstead has a Review Score of 9.8 (9.778) out of 10, based on 12 reviews in the last 2 years. Over all time Zinnia Care Ltd - Hemel Hempstead has 23 reviews.

Overall Experience

  • 14
  • 6
  • 1
  • 0
  • 2

Date Published

23
3
10
12
11

Review from D W (Wife of Client) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are very pleasant and kind to my husband which I am pleased with.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mavis C (Relative of Client) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the people who have come into my home to attend to my daughter have been very efficient, pleasant and understanding of her disabilities and needs also helpful to myself. They are always polite and cheerful and do all that is possible for my daughter's needs to keep her happy and contented. In the
two years they have been attending my daughter, there has never been need for any complaint in their work or attitude to both her and myself.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P F (Client) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Carers are very competent, friendly and pleasant. They take care and are always mindful of what they are doing. Nothing is too much trouble.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Zinnia Care Ltd - Hemel Hempstead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Zinnia Care Ltd - Hemel Hempstead is calculated as follows: ( (58 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 72 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Zinnia Care Ltd - Hemel Hempstead is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Nkechi

Nkechi Enweremadu

Job Title: Registered Manager/Director

Joined: 2007

Oversees the care and safeguarding of the people we support, the development of staff, and other management duties;
Ensures the people we support receive the highest standard of care possible, following company guidelines.


No image found

Ann Marie S

Job Title: Field Care Supervisor

Joined: 2010

Excellent assessment skills;
Passionate, empathetic, very experienced in care;
Always ready to assist care staff, management team and the people we support;
Maintains a positive attitude and has strong communication skills.


Level 3 in Health and Social Care Diploma


Robert

Robert F

Job Title: Field Care Supervisor

Joined: 2020

Great communication skills and great working relationships with the people we support, staff and other care professionals;
Experienced in domiciliary care and care homes;
Caring and compassionate personality;


Level 3 in Health and Social Care


Mihaela

Mihaela M

Job Title: Care Manager

Joined: 2023

Ensures that the team follows the correct processes and guidelines to protect the well-being, safety and dignity of the people we support, maintaining a high standard of care.


Dedicated, approachable and experienced manager


Level 5 in Health and Social Care Diploma (Leadership)


Solomon

Solomon E

Job Title: Chief Operating Officer

Joined: 2021

Responsible for managing day-to-day activities, including marketing, recruitment and hiring, ensuring smooth and efficient operations.


Working towards Level 5 in Health and Social Care Diploma (Leadership)


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