Alina Homecare Horsham

First Floor Suite 2, 24B Old House Mews, London Road, Horsham RH12 1AF
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10 45 Reviews
  • Alina Homecare Horsham, Horsham
Alina Homecare Horsham is a provider of high-quality care services throughout mid Sussex districts, including Barns Green, Billingshurst, Cowfold, Henfield, Horsham, Partridge Green, Pulborough & Southwater.

The dignity and respect of individuals is treated with the utmost importance by staff.

Great communication is also key, and staff take great care to inform clients and their families about any major care decisions that are made.

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Care Provided by Alina Homecare Horsham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Yanina Zhelyazkova (Branch Manager)

Funding & Fees Guide for Alina Homecare Horsham

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Horsham Reviews (45)

Total of 45, showing 41-45
10

Alina Homecare Horsham has a Review Score of 10 (9.958) out of 10, based on 12 reviews in the last 2 years. Over all time Alina Homecare Horsham has 45 reviews.

Overall Experience

  • 37
  • 7
  • 0
  • 1
  • 0

Date Published

45
4
9
12
33

Review from Dorothy V (Sister-in-law of Client) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed help to get up in the morning after an extended stay in the hospital after a hip replacement and the three good people who attended on the mornings were so helpful, friendly and efficient, they really got me going! I am so thankful for them and their assistance.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B C (Client) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of being cared for by 'Alina Homecare' has been lovely.
I really was not happy about strangers coming into my home!
How stupid to think this way. All the carers that have come to help me have been wonderful, I look forward to seeing them. We 'put the world to rights' and have a good
laugh. The only thing that upsets me is they will not have a hot drink! Thank you to all of you for your kindness and care.

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Management

Treated with Dignity

Value for Money

Review from K S (Client) assisted by family/friend published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided whilst I was on holiday. I have complex needs as I am unable to move from the neck down. I have vulnerable skin.
I found all the staff punctual, friendly and personalised, e.g. I was never referred to as 'her' or 'she'. I was treated with dignity and respect. Staff were genuinely interested
in me and my lifestyle but in an appropriate way.
There was consistency in the carers provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G S (Client) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of Alina Homecare staff are dedicated members throughout. In spite of long hours and constant care of patients, many requiring daily needs, their needs come first at all times.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E M (Wife of Client) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very thoughtful and helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Alina Homecare Horsham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Alina Homecare Horsham is calculated as follows: ( (69 Excellents x 5) + (3 Goods x 4) ) ÷ 72 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Horsham is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Meet the Team (1)

Yanina

Yanina

Job Title: Branch Manager

Joined: 2019

Our branch manager, Yanina is proud to work alongside such a great team who are dedicated to delivering excellent services to our clients every day, making their lives easier.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Horsham to verify any information. View our terms and conditions. Alina Homecare Horsham has a Platinum Service – more info.