J C Michael Groups Ltd - Bexley

189 Broadway, Bexleyheath DA6 7ER
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6.0 3 Reviews
  • J C Michael Groups Ltd - Bexley, Bexleyheath
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Care Provided by J C Michael Groups Ltd - Bexley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Saviour Ogbodum (Registered Manager)
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J C Michael Groups Ltd - Bexley Reviews (3)

6.0

J C Michael Groups Ltd - Bexley has a Review Score of 6.0 (6.000) out of 10, based on 2 reviews in the last 2 years. Over all time J C Michael Groups Ltd - Bexley has 3 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 1

Date Published

3
1
2
2
1

Review from J R (Daughter of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very satisfied with the care she has received since March 2023. The carers that visit are professional, respectful and attentive to her needs. J.C.Michaels office staff always answer the phone promptly and are able to accommodate any changes if required.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K T (Daughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

J C Michael Groups attended my mother after a stroke. The first week was fine no problems. But then from the 2nd week, they were up to one hour and 40 minutes late every day without any notification until I moaned. Even after that, they were late every day by up to an hour and 40 minutes. Carers can
be delayed occasionally, I know that, but up to one hour and 40 minutes every day? Totally unacceptable! Both myself and my mother got so sick of it and the company we cancelled the service. Avoid this terrible useless company unless you want your whole day disrupted waiting for them to arrive!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Douglas W (Husband of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to change care agency due to growing inferior personal care.
Recommended to J C Michael. Although early days, the level of care provided to my wife is far superior. All carers are pleasant. No hesitation in recommending.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 6.0 (6.000)

Overview of Review Score

The Review Score of 6.0 (6.000) out of 10 for J C Michael Groups Ltd - Bexley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.000 for J C Michael Groups Ltd - Bexley is calculated as follows: ( (6 Excellents x 5) + (6 Very Poors x 1) ) ÷ 12 Ratings = 3

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for J C Michael Groups Ltd - Bexley is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about J C Michael Groups Ltd - Bexley

What Type of Services does J C Michael Groups Ltd - Bexley offer?

J C Michael Groups Ltd - Bexley offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact J C Michael Groups Ltd - Bexley to verify any information. View our terms and conditions. J C Michael Groups Ltd - Bexley has a Basic Service – more info.