Swifthand Care Services Ltd

2nd Floor, 760 High Road, London N12 9QH
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9.8 33 Reviews
  • Swifthand Care Services Ltd, London
Swifthand Care Sevices enable their clients to continue to live independently within the comfort and familiarity of their own homes with the support of the expert team of Carers. As providers of personal and domestic care services, they support clients to maintain the highest quality of life possible.

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Care Provided by Swifthand Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Swifthand Care Services Ltd
  • Person in charge
  • Anthonia Ugwumba (Owner/Manager)

Swifthand Care Services Ltd Reviews (33)

Total of 33, showing 1-20
9.8

Swifthand Care Services Ltd has a Review Score of 9.8 (9.772) out of 10, based on 10 reviews in the last 2 years. Over all time Swifthand Care Services Ltd has 33 reviews.

Overall Experience

  • 24
  • 6
  • 3
  • 0
  • 0

Date Published

33
2
6
10
23

Review from M P (Daughter of Client) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that come are very respectful to my mother and excellent in their work. They know my mother's routine so don't have any problems. Thank you for your lovely services.

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Review from E M (Client) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to say the carers are very good. I have no complaints and would recommend it to anyone. The service and management is excellent.

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Review from C N (Brother of Client) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each of the attending carers performs their daily tasks with professional diligence, care, respect and humour, leaving the client in a happy clean and relaxed disposition so that she is most compliant when they return to their duties each morning. Nothing could be better for her.

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Review from E G (Next of Kin) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that the client receives from Swifthand is second to none. The carers are efficient, polite, caring and respectful. They have established a relationship with her and she trusts them and looks forward to their visits. I would highly recommend Swifthand Care to anyone who has a loved one in need
of care and support.

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Review from B S (Son of Client) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who attend my father are very good. They are professional and work together. They keep me informed. They are gentle, caring, respectful and polite to my father, mother, other carers and myself. They raise issues for me to inform the district nurse or GP. We communicate well.

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Review from Alan D (Husband of Client) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife had post-mobility following a broken femur in January 2022. After her discharge from hospital, Swifthand sent two carers four times a day to wash and dress her, move her from the bed to the chair and change her pads. There were occasional waits for one or other of the carers due to coming from
different locations. There was a turnover in carers but there was always one of the two that had been before. They were kind to my wife and she was appreciative of their efforts. In the rare event of a problem. management kept me informed.

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Review from J C (Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class. 10 out of 10.

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Review from C W (Client) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service has been excellent from the outset. I find your staff caring and polite.

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Review from Juliet B (Client) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From September and three weeks in October, following a spinal fracture, teams of five carers came to provide a far from risk-free, full-length roll-over for removal and replacement of a neck brace, until just two carers could make the change with me sitting-up, always with inspection and dressings by
my care home nurses.
The carers were unfailingly kind and attentive and achieved largely excellent replacement and tightening of the brace, sometimes in one go, sometimes more, until everyone was satisfied with this far from easy operation.
There were timetable problems for the carers' arrival and the care home nurses' availability that could delay carers' departure to their next appointments, but they never left until their task was completed, with the assurance that if anything went wrong with the brace they would return to put it right (which never proved necessary). I always felt safe and happy in their hands.

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Review from P L (Son of Client) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are Swifthand, from the owners to the office team and the carers, provide wonderful, heartwarming care. Their committed care extended the lives of both my parents and meant they had the best quality of life that could have in their final years whilst remaining in their own home. We, our
family, are eternally grateful!

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Review from Homa A (Client) assisted by family/friend published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I have received during the last few months has been outstanding.

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Review from Julian R (Nephew of Client) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team have been brilliant in helping and supporting my elderly uncle. They have always kept me updated and informed of any issues that arise and always act quickly to things resolved. The service they offer is very personal, caring and professional. They have always gone above and
beyond to make sure my uncle is living a comfortable and quality life. I would highly recommend Swifthand Care if you want the peace of mind of knowing that your loved one is in very safe and capable hands.

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Review from R M (Son of Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic service. Staff are extremely friendly, professional and punctual. They treat my mother more like a family member rather than a client. I would highly recommend their company.

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Review from J A (Daughter of Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the lockdowns in 2020, Mum received excellent care with carers having to use buses and travel in very cold and wet weather. They kept Mum safe and never let her down. She had three visits a day, two carers, washing their hands, putting on gloves, masks and aprons.

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Review from Steve S (Son of Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Swifthand have supported Mum throughout 2020 and into 2021. I cannot recommend them highly enough. Over 1000 plus visits, they have never missed one, and every member of staff is professional and polite. The manager and her team are approachable and always available. Without their support, Mum would
not be able to continue living independently.

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Review from C M (Client) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care I get overall satisfied.
They care for me very much; that's all I can say, I am very happy.
Very caring, anything needed, there always there.

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Review from Phillip H (Son of Client) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Swifthand has taken over looking after Mum, the staff (all) have been considerate and compassionate. They have generally been punctual. Thank you.

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Review from D F (Client) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This review is of the full care service provided NOT of my personal carer who is extremely efficient and helpful.
I am very happy with the service paid for by my council and appreciate that the hours have to be organised around the requirements of all recipients. This is the only area where the service
is not ideal for me.

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Review from J W (Wife of Client) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, friendly, efficient and kind.

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Review from Claire C (Daughter of Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care my mother has received is adequate, however, at times I feel quite frustrated by the lack of forward thinking on behalf of some carers. Despite constant reminders, certain jobs are not completed and my mother's medication is not always prompted effectively.
The cost of the care I feel should
warrant a more effective service.

Reply from Anthonia Ugwumba at Swifthand Care Services Ltd

I am sorry you weren't happy with our service on this occasion and I would like to be given an opportunity to discuss the issue with you so as to resolve it and for us to be able to continue to deliver your mother's care.


We have a very reasonable price compared to other care providers in our area.


Having gone through our records, it appears your mother's medication has been given as per our medication guideline and her medication is delivered correctly as prescribed in her blister pack.


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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Swifthand Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for Swifthand Care Services Ltd is calculated as follows: ( (45 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 57 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Swifthand Care Services Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Anthonia

Anthonia Ugwumba

Job Title: Owner and Registered Care Manager

Joined: 2015

An experienced, professional within Social Care, Anthonia has dedicated the last 22 years to working with vulnerable people, particularly the elderly and people with learning difficulties or mental health problems.


Qualified to a high level, Anthonia has a degree in Health & Social Care, an NVQ Level 3 in Promoting Independence, a CMI certificate in First Line Management at Levels 2 and 3 and a Diploma in Social Care & Supported Housing Management.


Anthonia said: “At Swifthandcare we are motivated to provide the highest quality of expert care to our clients to enable them live independently in their own home. We are proud to provide a reliable and responsive care service with a person centred approach full of kindness, respect and dignity.”


Frequently Asked Questions about Swifthand Care Services Ltd

What Type of Services does Swifthand Care Services Ltd offer?

Swifthand Care Services Ltd offers Home Care.

How many Carers does Swifthand Care Services Ltd employ?

Swifthand Care Services Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Swifthand Care Services Ltd to verify any information. View our terms and conditions. Swifthand Care Services Ltd has a Platinum Service – more info.