Swifthand Care Services Ltd has a Review Score of 9.8 (9.772) out of 10, based on 10 reviews in the last 2 years. Over all time Swifthand Care Services Ltd has 33 reviews.
Review from Linda A (Client) published on 4 December 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from G R (Daughter of Client) published on 10 October 2018
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5.0 out of 5
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Review from Ramesh B (Cousin of Client) published on 25 April 2017
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Overall Experience
3.0 out of 5
Reply from Andrew Park, Marketing Executive at Swifthand Care Services Ltd
We really appreciate your feedback and are extremely pleased that you are happy with the homecare service Heritage Healthcare Barnet provide for your cousin!!
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Review from Jean K (Partner of Client) assisted by family/friend published on 25 April 2017
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3.0 out of 5
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Review from Lisa R (Daughter of Client) published on 18 April 2017
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5.0 out of 5
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Review from Stuart C (Husband of Client) published on 3 April 2017
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5.0 out of 5
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Review from Stanley G (Client) published on 3 April 2017
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Overall Experience
5.0 out of 5
The very best carer comes on the weekends, she is excellent in every respect. Others have been late
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Review from Rob (Son of Client) published on 3 April 2017
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5.0 out of 5
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Review from Margaret F (Wife of Client) published on 3 April 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from Henry J (Client) published on 7 March 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from John B (Client) published on 7 March 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from Alice (Wife of Client) published on 18 January 2016
Submitted via Postal Card •
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4.0 out of 5
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Review from Richard O (Son of Client) published on 14 January 2016
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5.0 out of 5
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Treated with Dignity
Value for Money
The Review Score of 9.8 (9.772) out of 10 for Swifthand Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.772 for Swifthand Care Services Ltd is calculated as follows: ( (45 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 57 Ratings = 4.772
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Swifthand Care Services Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Jan 2024
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Job Title: Owner and Registered Care Manager
Joined: 2015
An experienced, professional within Social Care, Anthonia has dedicated the last 22 years to working with vulnerable people, particularly the elderly and people with learning difficulties or mental health problems.
Qualified to a high level, Anthonia has a degree in Health & Social Care, an NVQ Level 3 in Promoting Independence, a CMI certificate in First Line Management at Levels 2 and 3 and a Diploma in Social Care & Supported Housing Management.
Anthonia said: “At Swifthandcare we are motivated to provide the highest quality of expert care to our clients to enable them live independently in their own home. We are proud to provide a reliable and responsive care service with a person centred approach full of kindness, respect and dignity.”
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