What Type of Services does Home Instead (South Manchester/North Trafford) offer?

Home Instead (South Manchester/North Trafford) offers Home Care.

How many Carers does Home Instead (South Manchester/North Trafford) employ?

Home Instead (South Manchester/North Trafford) employs 70 carers.

Home Instead (South Manchester/North Trafford), 289 Barlow Moor Road, Chorlton, Manchester, Greater Manchester M21 7GH

Review from M H (Daughter of Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience

My mum suffered a fall on Sunday 5 May and was admitted to hospital in the early hours of Monday 6 May. The Home Instead carers were able to change their home visits to hospital visits and helping with feeding and personal care as there weren't enough NHS staff to help with this. My mum certainly appreciated

their support.
After a 12-day stay, Mum was discharged from hospital at very short notice on Friday 17 May. The Home Instead Team were able to assess Mum and get the home visits reinstated very quickly and were also instrumental in getting a hospital bed, commode and chair provided by the GP/Occupational Health.
My Mum has been a client of Home Instead for many years. She has a regular team of carers who she knows well and trusts. They provide excellent care and companionship. They've certainly made things easier for my brother who lives with my Mum.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for the very kind feedback which I will share with your Mother's team.

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Review from P B (Sister of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience

Home Instead have been instrumental in allowing my brother to remain in his own home. He has a regular team of carers which means they have got to know and understand my brother. As a result, he feels very much happier and more confident. Communication within the team and with me is excellent, so any

potential problems can be dealt with before they escalate.

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Review from P A (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience

My father has been a client of Home Instead for over a year now. It has been very important for him to have care professionals visit whom he knows and trusts. Home Instead always manages to have somebody he already knows, and who knows him.
His main care pro takes time to understand how he is feeling

and is very aware of his mental health as well as routine physical needs. If she has concerns they are elevated and if thought important enough Home Instead (the manager) gets in touch.
Having Home Instead of looking after Dad has meant that my brother and I have been able to spend our visits as valuable family time, instead of carrying out home tasks and "interrogation" to make sure his needs are being met. I am sure that employing Home Instead has improved Dad's quality of life and means he can remain independent in his own home with an excellent quality of life.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for this lovely review, which we will share with the Care Pros supporting your Father. We are very grateful for your kind words. Alison

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Review from Yvonne D (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience

Home Instead provide excellent, friendly support to my mum which in turn gives me peace of mind.
We value the help with housekeeping and the companionship provided. Mum has built strong relationships with the team of carers.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for your kind review which we will pass on to the caregiving team.

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Review from Caoilfhionn B (Granddaughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience

I am so grateful to Home Instead for their wonderful care and kindness to my gran this last year and a half. The whole team is brilliant - we can't stress enough how much we have valued this support. My gran (who is 98 years old) has loved the companionship and the carers have helped in so many ways

- from helping her continue to get out, taking her out for coffee and trips to the park - which she has really loved. It's really kept her spirits up! My gran has vascular dementia and everyone at Home Instead has gone above and beyond to support not only my gran but me and my family too. As things got more difficult these last few months, Home Instead were able to provide extra visits at the last minute which we were so appreciative of. They're an amazing team, so kind and compassionate. We're really going to miss them and would thoroughly recommend them!

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

It's been our pleasure and privilege to support your Gran. She is an indomitable spirit and we have loved our visits with her. We will be sure to pass on your kind words to the team.

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Review from Jane W (Daughter of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience

Home Instead Chorlton help me look after my mum. It's our three-year anniversary with them this month! They are brilliant, always available and accessible. Sometimes I think they look after me as well as Mum! I cannot imagine how I would cope without them. Thank you to the manager and the team of carers

for being there.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for your kind words, which we have shared with the team. It is our privilege to support your wonderful Mother.

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Review from Jaclyn M (Daughter of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience

After being in hospital in June 2023 my mum returned home unable to walk. Home instead came in and we’re able to support Mum in her desire to remain in her own home. They supported Mum with kindness and dignity. The staff encouraged Mum to eat and drink, sitting with her and chatting with her always

smiling. The team was consistent, on time and made sure Mum and her home were kept clean, this was very important to my mum. As mum declined and she had to be cared for in bed they continued to keep her comfortable. They listened to our needs and made an effort to find out who Mum was as person not just a patient.
They also supported me as my mum declined over the weeks until she passed away. For me communication was so important and this was excellent. I felt at times they were caring for me just as much as Mum.
Due to the support received by Home instead, my mum in her 90’s was able to die with dignity in her own home surrounded by her family.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for these kind words which I will share with the caregivers, I know they will be so touched to read them. We all loved your Mum, she was such a lady, and it was our honour to support you both at this very difficult time. Alison

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Review from Sandra G (Daughter-in-law of Client) published on 3 January 2024
Submitted via Website • Report

Overall Experience

My husband and I are so grateful for the care and attention given to my mother-in-law who has dementia, nothing is too much trouble for them her life has been transformed with the help they have given her, we would recommend them to everyone who needs that care at home we cannot thank them enough.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for your very kind words which I have passed on to the care professionals. This is why we do what we do, to make a difference, so it's wonderful to hear this!
Alison

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Review from Evelyn K (Friend of Client) published on 3 January 2024
Submitted via Website • Report

Overall Experience

It's been a really difficult few years for my friend. He has no real support and his family doesn't really pay much attention. He has slowly succumbed to not going anywhere and losing all interest in things that he used to love due to having dementia and absolutely no memory. The carers from Home Instead

have supported him in more ways than I can say. They help him maintain his dignity with his personal care even though this has been a struggle, keep his home tidy and manageable and they have managed to get him out and about again after four long years of being isolated. They have made a real difference and I can rest easy knowing that he has a team of dedicated professionals looking after him. I would recommend Home Instead to anyone thinking of getting carers for their loved one.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for this lovely review which we will share with our care professionals.

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Review from Alison W (Daughter of Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience

I have nothing but praise for the care workers that come into my mum's home. They all go above and beyond to help her, even though, because of her dementia she can be difficult at times. The impact of the care has made my life less stressful knowing my mum is well cared for and has given my mum the

ability to stay in her own home, living independently as possible, for as long as she can, which is what she wants. Nothing is too much trouble for the whole team - including the office - and, knowing they keep me informed of anything of concern is reassuring. Being able to access her care notes online is brilliant as I can see what has happened throughout her day and the app that links all her carers, office staff and family is a big asset keeping everyone in contact and being able to share messages. I would recommend them 100%.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for this kind review which the Care Professionals will love to read.

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Review from Lesley M (Friend of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience

Having read the reviews on this company I recommended them to my friend/neighbour. Home Instead (South Manchester/North Trafford) have now become valuable companions for my neighbour and have given her not only her independence back but have boosted her confidence too. She looks forward to their visits

and especially her weekly trips to the shops. Five stars.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for the kind review which we will share with the team.

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Review from Andrea M (Daughter of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience

Our experience of using Home Instead has been entirely positive and we would highly recommend them as a care provider. The carers made a massive difference to our father’s quality of life over the past couple of years and we are very grateful for their support, guidance and assistance provided during

that time.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for your kind words which we will share with the caregivers who visited your father.

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Review from Ann J (Daughter of Client) published on 27 January 2023
Submitted via Website • Report

Overall Experience

The team of caregivers provide an excellent service for my mum. They each bring their own qualities and skills. They are professional and efficient. Their warmth and empathy have enabled them to form a bond with my mum. Whilst carrying out their roles they engage with my mum in a truly respectful and

cheerful manner.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for these lovely remarks which I know our care team will be delighted to see.

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Review from Jenny M (Daughter of Client) published on 18 January 2023
Submitted via Website • Report

Overall Experience

The caregivers for my father are exceptional. I cannot speak highly enough about the love and attention they give him and the security this gives me about how safe he is and how well he is looked after. They have a really great camaraderie with him and give him fabulous friendship as well as looking

after his needs. They treat him with respect (as he does with them) and it brings me great joy to know that he has these incredible people in his life - and our life. Thank you so much, Home Instead you have totally enriched our lives.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for this wonderful review which our team will be really delighted to read. It's our privilege to support a real gentleman, and it makes us so happy to read these lovely words.

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Review from Anthony F (Client) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience

My home help is pleasant, cheerful, honest, efficient and a thoroughly good worker.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for this loively review which we will pass on to the Caregiver

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Review from M M (Daughter of Client) published on 20 April 2022
Submitted via Website • Report

Overall Experience

It has been a godsend to find support for my mum through Home Instead. The staff have taken time to build trust with her so she is now accepting of the extra care she needs at this point. They are kind, sensitive, funny and always professional. They also make time to check in with me so we are approaching

things with consistency. I can see that we will need more input in due course and I feel confident that Home Instead will enable my mum to stay in her own home and receive the care she needs.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for this lovely review which we will share with your mother's fabulous team!

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Review from Maria O (Husband of Client) published on 12 April 2022
Submitted via Website • Report

Overall Experience

Home Instead is a very professional, caring care provider. My husband received the best care one could hope for and they also had time to help me, talk to me. The carers were lovely and friendly and very professional as well as punctual. I would highly recommend them to anyone looking for very high-quality

care for a loved one.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for your kind words which I will pass on to the team.

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Review from Marge H (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience

Home Instead provides a wonderful service. My mum is 94 years of age, she is extremely independent and although she initially fought against the idea of a care service; she now views her team as friends. She looks forward to their visits and feels she has control back in her life.
Her team go way

above the call of duty. The daily report on her WhatsApp chat is always comprehensive and extremely thoughtful. It provides me with an important daily link to my mum and I feel confident that she is in the hands of people who care for her.
Her team of carers do the necessary daily jobs needed but also spend quality time listening to my mum's stories and generally taking a valuable interest in her.
There is just my mum and myself so I have to add that although Home Instead is primarily carers for my mum. I feel that I have an extended "family" and what they do helps me as well. Thank you.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for this thoughtful and kind review, I know that your mother's team will be delighted to hear of the positive impact they are making, and I am too.
It is so lovely of you to take the time to write these words for us and we are really grateful.

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Review from Jamie H (Son of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience

Home Instead (South Manchester/North Trafford) personify Home Instead’s strapline; To Us It's Personal. The carers on the ground provide attentive, tailored care for the individual's needs, there are no problems, just challenges and when these arise the whole team come together to advise and resolve

with the best possible solution for the individual. As a family member dealing with dementia, the help and advice from the Home Instead team has been completely invaluable, their experience in the field and personal experience dealing with their own family members who suffer with the same condition gives 1st hand knowledge and gravitas to the conversations you have. Their attention to detail and holistic approach to care, welfare and thought for the family members affected in dealing with their relative’s condition is delivered with clear communication, humour, and affection.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for this thoughtful and considered, kind review. We will make sure that the marvellous team of caregivers hear your feedback and know the difference they have made. Thank you.

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Review from Nicholas T (Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience

Home Instead have been nothing but incredible! They have always been the best service that I have used in my rehabilitation journey, and it's been a right long journey

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for this lovely kind review, which we will share with the team. We are so grateful to have been allowed to be a part of your journey of growth and change.

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