Review from B A (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience

Home Instead has been fantastic with my mum, going above and beyond what I would have expected. She has been matched with really wonderful carers who she now thinks of as friends. Despite forgetting so much, she is always so happy to see them. They make her living at home safe and enjoyable. They let

me know if she's unwell or upset; they've even taken her to the GP and liaise frequently with the pharmacy to ensure she gets her tablets. She's been out for trips to the waterpark, walks and gardening with them. On top of this, they give her delicious looking meals and gently nudge her into cleaning herself. They are truly wonderful people, and the company has provided superb service.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for this wonderful review, which we will share with your Mother's amazing caregiving team.

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Review from Samantha L (Daughter of Client) published on 25 March 2022
Submitted via Website • Report

Overall Experience

A truly excellent care service. Everyone on the team works together to provide the very best of care for my father enabling him to continue to live in his own home.
The carers are reliable, kind and professional and are always available to discuss my father's needs as required.
I don't know how

my father would cope without them.
Thank you.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for this kind review, it is so good to hear that our wonderful team are making a positive difference in your father's life. He is such a lovely gentleman it is our privilege to support him.

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Review from Phillip W (Son of Client) published on 25 March 2022
Submitted via Website • Report

Overall Experience

The support our family get from Home Instead helping us to keep our mother living in her own home is fantastic. The dedication, respect, care and concern and lovely personalities of the carers who visit is exemplary. The joy they bring and oversight they give is so much appreciated. We are so blessed

to have found such kind people.
The management structures, communication and willingness to listen to our concerns means we feel confident Mam is being well cared for. The culture of the whole team is positive, flexible and caring.
Thank you for providing such an excellent service, especially given the particular challenges of the past two years of the Covid pandemic.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for your kind words and this wonderful review which brings us such joy! We will share it with your mother's marvellous team and pass on your lovely messages.

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Review from Barbara L (Friend of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience

Home Instead (South Manchester/North Trafford) are an amazing group of people who know and understand what it means to 'care'. I cannot praise highly enough the management and their wonderful team of carers and support workers for the fantastic care and support given over the last few months which is

still ongoing for our friend who hasn't any relatives living nearby. The care staff have become family and friend to him and have brought great caring, laughter and kindness' It is a privilege to have had them in his home, always on time, and going the extra mile to make his comfort their priority.
To anyone who might read this review I would say 'If you need care for a loved one' these are definitely the people who will have your and their best interests at heart. Thank you for all you continue to do every day.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for these kind and heartfelt words which I will pass on to our caregiving team. It is our privilege and pleasure to care for this wonderful gentleman , we are grateful for the opportunity to support him.

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Review from Neil S (Son of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience

South Manchester Care provided exemplary care for my 90-year-old mother who was able to stay in her own home much longer as a result. The use of a small team of exceptional carers meant that she became familiar with the individuals. I wish all care companies were this good!
I will be forever grateful

for the excellent care they provided.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for your kind review which the caregivers will love to read.
Alison

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Review from Andrew L (Son of Client) published on 3 December 2020
Submitted via Website • Report

Overall Experience

From the very start from requesting an initial chat to having a care plan in place, I found the whole team a pleasure to deal with - they understood our needs, formulated a plan and were able to facilitate changes at short notice. My mother soon became very comfortable with the 2 carers who were covering

her needs and we found that things just got better and better. Professionalism, flexibility and passion for the care being provided - many thanks for making things far easier for the rest of the family.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for the lovely review, we will pass on the feedback to our wonderful CAREGivers.

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Review from Valerie T (Daughter of Client) published on 18 May 2020
Submitted via Website • Report

Overall Experience

I was very impressed with the quality of care provided by Home Instead carers to my Mum in her last months and years and with the service provided by Home Instead as a company over the last couple of years. Home Instead were very focussed on the individual needs and sensitivities of my mum and provided

a level of care and service completely targetted to her needs, always following up to check that she was happy and as comfortable as possible. I would definitely recommend Home Instead to friends or family looking for care.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for your kind review, which I will share with the CAREGivers who cherished the time they spent with your lovely Mum - Alison.

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Review from Danielle E (Granddaughter of Client) published on 13 May 2020
Submitted via Website • Report

Overall Experience

Home Instead was referred to us by a close family friend who had used their services for their mother. From the first meeting with the team, the family knew that my grandma would be well looked after, but above all, respected. With most of the family in the United States, I am the main carer for my

grandma, which with two small children and a full-time job can be extremely challenging. Home Instead has been amazing from day one and have put mine and the family's minds completely at rest. Each caregiver genuinely cares. Their communication is second to none, and we would highly recommend their services. Thank you Home Instead for taking care of one of the most important ladies in our lives.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for this really lovely review which our CAREGivers will be so pleased to read xx

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Review from H V (Mother of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience

My son is one of Home Instead's younger clients who has benefited 24/7 over the last two years from their excellent and professional service. A good balance has been achieved between care and companionship, and I am particularly impressed by their skill in matching caregiver to client. In my son's case,

this has resulted in a small team of reliable and conscientious people who have developed a very good relationship with him and take a proactive approach to his day-to-day wellbeing. I am full of admiration for both the caregivers and the administrative staff, especially during the current challenging circumstances.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for this lovely review which I will share with the team x

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Review from Katrena (Daughter of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience

I cannot speak highly enough about the Team at Home Instead. The Management and office Team are professional, approachable, obliging, and always willing to help and support in any way that they can. The CAREGivers who look after my Dad are truly wonderful and in my view are very special people. Mere

words cannot express my gratitude for what they do each and every day. It gives me great comfort and peace of mind to know that the CAREGivers are there for my Dad, especially at the moment when I can’t visit him due to the unprecedented situation we all find ourselves in. The CAREGivers who attend my Dad are kind, helpful, caring, compassionate, and exhibit great patience and a nurturing approach with him. They are trustworthy and often go over and above what is expected of them to look after him. I know that Dad feels happy and safe in each and every one of his CAREGiver's company. A massive thank you to Dad’s CAREgivers for being there and for doing all that they do.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for your kind review, which the team will be really delighted to see xx

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Review from Anne P (Daughter of Client) published on 7 May 2020
Submitted via Website • Report

Overall Experience

I am very impressed with the service provided by this care-agency. The manager was so helpful from the beginning to make sure that the care plan was detailed and provided me with so much information about what to expect. The carers who worked with Mum were delightful, and Mum soon regarded them as her

friends - after all, she did not need any help! They were very professional, yet cheerful and friendly when discreetly providing Mum with the support she needed. It's a pity that we did not use the agency for longer, after a hospital stay following a fall, it was apparent the Mum could no longer live at home, and she now lives in a care home. The app set up between the family and the carers was a fantastic way of keeping in touch and sharing concerns as well as good news about visits.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for the very kind review, we will feed back to the team your lovely comments.

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Review from Angela B (Daughter of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience

Home Instead is a brilliant service. Specifically, it is professional, caring, supportive and flexible. The staff are amazing, clearly very well trained, always very friendly, warm and willing to go the extra mile. I can honestly say that this excellent service has been a lifeline for my elderly

mother and also and importantly for us as a family. Caring for family members can be challenging when combined with providing for our own families and working commitments. Trying to remain calm and engaged can be really stressful when balancing competing priorities. Home Instead have not only been of significant practical value but fundamentally they have been a massive emotional support. I have spoken to the owner and members of staff when I have felt confused and upset. They have always given me time, have listened with patience and compassion and demonstrated enormous emotional intelligence. Quite simply this service is first class and long may it continue - My heartfelt thanks.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for this lovely review which I know the team will be so happy to read. It is our privilege to help your wonderful Mum remain independently in the home she loves. Alison.

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Review from John (Son of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience

I know I can rely on the Home Instead team to keep an eye on my mother and alert us to anything untoward - I have been impressed by their communications, proactiveness and willingness to make sure my mother is safe and comfortable. They often go the extra mile, out of their way and taking responsibility

to make sure she has what she needs. Equally importantly, my mother really likes the carers and enjoys their company.
We recently needed to increase mother's care from 2 times per week to 4 times per day. The Home Instead team was able to scale-up at short notice, with minimum fuss - they really made life much easier for us all, especially my mother.
The regular communications we get from the Owner, the back-office team and the carers themselves both direct and through the app is very reassuring. They are an impressive, very professional outfit and deserve all the credit they get, especially during these challenging CV19 times.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for this very kind review which the CAREGivers will be so happy to see. Alison.

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Review from Lynne B (Daughter of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience

Prior to using Home Instead, we had tried various agencies with little success. However, our experience of Home Instead management and excellent caregivers has been truly exceptional and has given me so much peace of mind. The caregivers go above and beyond what is expected and my mum has responded

extremely well to this. On the odd occasion, there have been minor issues and they have been dealt with promptly and effectively. In summary, I cannot thank all the team enough and would just ask that you keep on doing what you have been doing so far.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for such a lovely review which we will share with the team, who love supporting your Mother. Alison.

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Review from F A (Sister of Client) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience

We are very pleased with the service, care and attention that we are given; both by carers and office staff from Home Instead. Always on time, and nothing is too much trouble for them. Whilst, not the cheapest, I am confident they are the best and are right from my very first phone call with them. I

have been impressed, and very happy with the care they give to my brother.

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Review from S S (Daughter of Client) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience

Home Instead went above and beyond while looking after Mum. Initially, the care was provided in her own home, but when she ended up in a residential home, we continued with her care doing companionship visits. These were invaluable both to us (myself and sister) as a family, but also to Mum. Despite

Mum's behaviour changes, the carer was never anything but professional. They become an extension of your own family and I'll be forever grateful.

Reply from Alison Broadhurst, Owner at Home Instead (South Manchester/North Trafford)

Thank you so much for this beautiful review. It was our pleasure and privilege to be involved with you, your family and your Mum and it is lovely to have such wonderful feedback for our caregiver.

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Review from C P (Granddaughter of Client) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience

They are extremely helpful and communicate well. They have done exceptionally well in dealing with a difficult situation. They have always been kind and understanding and very respectful. A member of staff was especially generous in sourcing dominoes for my grandfather, we all felt touched by this.

Very nice team of people, my grandmother would recommend them to everyone.

Reply from Alison Broadhurst at Home Instead (South Manchester/North Trafford)

Thank you so much for your lovely review, which I have shared with the CAREGIvers.

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Review from H H (Daughter of Client) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience

Contacted Home Instead to get help with Mum's care as she has dementia. They provide a great service, and my Mum now has a new friend called 'Mrs Miracle'. We are currently needing more care as 'Mrs Miracle' is having a good impact on Mum and brightens her day.

Reply from Alison Broadhurst at Home Instead (South Manchester/North Trafford)

Thank you for this lovely review, we have passed on this wonderful feedback to our "Mrs Miracle".

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Review from Frank W (Client) assisted by family/friend published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

Following my disappointment with a previous care supplier, I have nothing but praise for all the staff of Home Instead, who have proved themselves as caring, friendly, observant and efficient. Their approach ensures the safety and dignity of the client at all times.

Reply from Alison Broadhurst at Home Instead (South Manchester/North Trafford)

Thank you so much for your kind words which we will pass on to our fabulous CAREGiving team.

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Review from Suzanne W (Daughter of Client) published on 27 June 2019
Submitted via Website • Report

Overall Experience

Home Instead has been and continues to be a wonderful care-giver for my mother. If not for Home Instead, she would have to have gone into a home. With the amazing caregivers that come throughout the day, my mother has been able to live in her own home. I cannot praise the caregivers and staff of Home

Instead highly enough. They have given me peace of mind.

Reply from Alison Broadhurst at Home Instead (South Manchester/North Trafford)

Thank you so much for your lovely review, it is our privilege to care for your Mother and I know our CAREGivers love her dearly x

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Home Instead (South Manchester/North Trafford)

Care Provided by Home Instead (South Manchester/North Trafford)

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