Home Instead (South Manchester/North Trafford)

289 Barlow Moor Road, Chorlton, Manchester, M21 7GH
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10 62 Reviews
  • Home Instead (South Manchester/North Trafford), Manchester
The people at Home Instead South Manchester and North Trafford offer a flexible, personalised service with one simple aim – to provide the kind of care they’d want for their own families. To make this possible they do things differently.

They only recruit CareGivers with a genuine affinity for older people, then train them in the skills and ethos needed to deliver to it. Each client is matched with their own regular CareGiver so they can build the personal relationship vital to effective, dignified care.

Every client, or their family, agrees their own tailored package, providing the service they want, when they want it, and their own schedule so they always know who they’ll be seeing and when, and when needs change the service changes too. To some this might seem like the gold standard, but at Home Instead South Manchester and North Trafford, it’s just what every older person deserves.

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Care Provided by Home Instead (South Manchester/North Trafford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Alison Broadhurst (Owner)

Funding & Fees Guide for Home Instead (South Manchester/North Trafford)

  • Prices

  • £35.00 per hour on weekdays and £37.00 per hour on weekends

Home Instead (South Manchester/North Trafford) Reviews (62)

Total of 62, showing 41-60
10

Home Instead (South Manchester/North Trafford) has a Review Score of 10 (9.972) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (South Manchester/North Trafford) has 62 reviews.

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Date Published

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Review from Sue D (Daughter of Client) published on 27 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead offer a very caring service, where the client really seems to matter. They try to match caregivers to the clients and don't do visits of less than an hour each time so that carers can be thorough and aren't rushed. They pick caregivers that make excellent bonds with the clients. Staff are
dedicated and communicative. They regularly have catch ups with clients and their families to check all is working ok. Their systems work well and carers arrive on time and visits are never missed. We've used the daily for over 3 years and we would highly recommend. They are reliable, like your feedback and always want to offer the best service they can. They understand what a client needs and deliver this well. They appropriately share any concerns quickly and effectively with family members. They are head and shoulders above other care service providers we have experienced.

Reply from Alison Broadhurst at Home Instead (South Manchester/North Trafford)

Thank you so much for this kind review. It has been our joy to support your lovely Mother for the last three years and you all feel like part of our Home Instead family now xxx


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Review from Jackie P (Daughter of Client) published on 21 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care for our Mum for three years.
As a family, we have always found them to be extremely helpful, caring and very competent - both the administration support team and the caregivers.


They have ensured all caregivers are mature, friendly and reliable and treat Mum

empathetically. They have been able to provide us with the same caregivers at all times to ensure stability with Mum's care and she has built up a lovely relationship with them. This eases our worries as a family whilst having our own commitments - knowing Mum is safe, happy and cared for in her own home where she wants to be.


During a recent illness, Home Instead were able to provide 24-hour care at very short notice so that Mum would not be alone.


We have not had one instance where we felt we needed to contact the management with a problem.
We have recommended Home Instead to friends in the same position as ourselves and would have no hesitation in doing so again in the future.


Reply from Alison Broadhurst at Home Instead (South Manchester/North Trafford)

Thank you so much for the review, we are so privileged to be able to care for such a wonderful lady.


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Review from Urszula G (Daughter of Client) published on 20 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead North Trafford have provided my parents with excellent care and support. Caregivers are always prepared to go the extra mile to ensure both complex and daily care situations are dealt with in a professional and quality manner. I would have no qualms in recommending their services to others.

Reply from Alison Broadhurst at Home Instead (South Manchester/North Trafford)

Thank you so much for your lovely review, our CAREGivers and office team are so pleased to be able to help.


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Review from Georgina Q (Daughter of Client) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with service and cooperation. The girls are always very pleasant and helpful.

Reply from Alison Broadhurst at Home Instead (South Manchester/North Trafford)

Thank you so much for your lovely review, it is so nice for our CAREGivers to know that they are making a difference.


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Review from Sylvia J (Daughter of Client) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very personal and attentive care. Flexible and prepared to explore options. Extremely reliable and excellent communication between carers and myself and management.
Standard of care is excellent and personal and caring.
Very impressed!
Excellent management of this service.

Reply from Alison Broadhurst at Home Instead (South Manchester/North Trafford)

Thank you so much for taking the time to review our service we will pass on your compliments to our CAREGivers.


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Review from Peter S (Son of Client) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, friendly and caring. The office staff and carers are all wonderful. They give care with humour, dignity and love.

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Review from Mary C (Client) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with all the carers I have had. They are so pleasant and willing to do what I require.

Reply from Alison Broadhurst at Home Instead (South Manchester/North Trafford)

Thank you for your kind words, Alison.


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Review from C T (Daughter of Client) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is fantastic she is perfectly suited to my 92-year-old mum who has memory difficulties. They go for lots of walks, shopping and trips which keeps my mum active, this is followed by chatting time and meal preparation. We are very satisfied with the umbrella support from Home Instead Senior
Care the follow-ups, reviews etc. I would highly recommend them.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for the lovely feedback which we will pass on to the wonderful Caregiver who enjoys her visits with your Mother so much.


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Review from Doug H (Client) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasure to see my two carers each week and I get on with them.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for the lovely feedback which we will pass on to the team.


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Review from Melanie D (Daughter of Client) published on 5 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead put your loved ones care at the centre of everything they do. They've got "care" right.
From the outset, it was clear their ethos was to care for " the person" and not just be a "call". Every person who looked after mum was hand-picked to suit mum's needs and personality. The ladies who
looked after mum were amazing. With their help, mum was able to stay in her own home for 4 years after being diagnosed.


All care agencies should have to use their format. They went above and beyond. Nothing was too much trouble. If I needed extra help they were there, always on time, always kept me informed etc. I can't recommend them enough. Dementia care is a specialist area and Home Instead have got it so right. Do not look any further if you need care at home for a loved one. They gave me peace of mind knowing mum was genuinely cared for.


Thank you to everyone who looked after mum. There will never be enough words to say how grateful I am to you all for your love, support and dedication.


Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for your lovely words, we are so pleased that we were able to help


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Review from Karen H (Daughter of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has very poor eyesight and hearing. Home Instead found carers to sit and talk and take time with my Mum giving me 3 days of peace of mind and a break for me as I am the only carer for my mother. She now considers the carer as her friend! What more can you say with that opinion to gain such
loyalty and trust? I would not hesitate to recommend Home Instead to anyone. They have bene there for me and my mother. Excellent!)

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for taking the time to write such a lovely review, it is our privilege to visit your Mother.


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Review from Richard C (Brother of Client) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The superb support our sister received from Home Instead Senior Care (South Manchester/North Trafford) allowed her to remain in the flat she loved for an additional year beyond what we felt could be safely managed using care agencies we previously employed.


Home Instead achieved this feat by carefully

matching the needs of someone with a rare dementia with a team of exceptional carers who provided three visits per day, seven days per week. The carers were friendly, punctual, trustworthy and patient and through their team effort kept our sister safe. This is all the more impressive when you realise that the nearest family member lives 130 miles away.


We are not alone in praising the Home Instead care provided for my sister. Professionals from the Mental Health Team also recognised that Home Instead went ‘over and above’ what might normally be expected from a care agency.
Marks out of ten: eleven


Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for the lovely words which we will pass on to the team of Caregivers. We loved supporting your sister, a woman of fine character who everybody enjoyed building a relationship with, and are so happy that we were able to help her to stay at home for so long. We miss her!


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Review from Sandra B (Daughter of Client) published on 21 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot praise the service we have received from Home Instead highly enough. We as a family, feel relaxed knowing that the carers have engaged with my dad and are able to support him at home. Whilst coming to terms with the effects of having Dementia, the family have felt well supported by the team
at Home Instead. Thank you.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you for the positive feedback we are pleased to know our Caregivers are making a difference.


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Review from Raymond H (Client) published on 2 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided an hour of support three times a day, seven days a week. My mother looked forward to all visits and considered the care givers as friends and part of the family. She had a good relationship with each care giver and was always appreciative of the good time keeping.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for the lovely feedback.


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Review from Joanna C (Client) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is true that little extra spent gives much much more value and just a better quality of service. I have daily carers and for over a year I have had almost permanent carers in place. The time spent matching my needs and personality to carers has meant continuity and excitement instead of anxiety before
each call. Also peace of mind that someone does really care about getting it right, to the extent of management covering a call instead of sending an unknown face.
I was very sad to move to a new area and face starting again. I cannot recommend highly enough 10/10.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for your kind words - we miss you and loved being involved with your life.


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Review from Ina B (Client) published on 17 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have done it without the team. Excellent support, flexible and very caring. All staff who came to help were friendly and understanding, and management matched personalities very well. Good understanding of our needs. Very happy to recommend.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for your kind words, we are so pleased to hear that we were able to help, Alison.


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Review from Christine W (Daughter of Client) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received has been of the highest order. The carers have always been punctual, caring, professional and reliable. Nothing has been too much trouble and they have all contacted me on a regular basis with any concerns they may have about my mother. I cannot recommend the organisation
highly enough. Nothing has been too much trouble and they have been the next best thing to a family member.

Reply from Alison Broadhurst, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for your kind words we have all loved our time spent with your Mother, a wonderful woman.


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Review from Frances H (Client) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are the best I have ever had. They are all friendly, caring, so happy to do any little extra things which I require.
I am also treated with respect, kindness, and dignity.

Reply from Alison, Director at Home Instead (South Manchester/North Trafford)

Thank you so much for your lovely remarks we love visiting you and are glad we can help.


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Review from Barbara M (Daughter of Client) published on 29 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Earlier this year my family decided that we needed help to care for my 90-year-old mum who suffers from vascular dementia and was becoming confused. She was living by herself but she stopped cooking for herself, and also had trouble remembering how to use domestic appliances. I saw an article about
Home Instead in the evening news and had also spoken to a carer who I happened to be sitting next to at a Christmas dinner. We arranged for carers and were more than pleased with the service provided. Very helpful and accommodating.

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Review from Kathryn H (Daughter of Client) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provides an excellent professional service at a very personal level. I have recommended Home Instead whole heatedly to other friends who have elderly parents to care for and they in turn have been very pleased with the service. To me Home Instead operates on the principles of fairness and
common sense.

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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Home Instead (South Manchester/North Trafford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Home Instead (South Manchester/North Trafford) is calculated as follows: ( (71 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Manchester/North Trafford) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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Meet the Team (2)

Alison

Alison Broadhurst

Job Title: Director

Joined: 2015

Alison is the owner of Home Instead South Manchester and it's her passion to make sure that we give the very best care we can to our clients and provide the very best support we can for our Care Professionals.


No image found

Alison Broadhurst

Job Title: Director

Joined: 2015

Alison is the owner of Home Instead South Manchester and its her passion to make sure that we give the very best care we can to our clients and provide the very best support we can for our Care Professionals.


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