Home Instead (South Manchester/North Trafford)

289 Barlow Moor Road, Chorlton, Manchester, M21 7GH
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10 62 Reviews
  • Home Instead (South Manchester/North Trafford), Manchester
The people at Home Instead South Manchester and North Trafford offer a flexible, personalised service with one simple aim – to provide the kind of care they’d want for their own families. To make this possible they do things differently.

They only recruit CareGivers with a genuine affinity for older people, then train them in the skills and ethos needed to deliver to it. Each client is matched with their own regular CareGiver so they can build the personal relationship vital to effective, dignified care.

Every client, or their family, agrees their own tailored package, providing the service they want, when they want it, and their own schedule so they always know who they’ll be seeing and when, and when needs change the service changes too. To some this might seem like the gold standard, but at Home Instead South Manchester and North Trafford, it’s just what every older person deserves.

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Care Provided by Home Instead (South Manchester/North Trafford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Alison Broadhurst (Owner)

Funding & Fees Guide for Home Instead (South Manchester/North Trafford)

  • Prices

  • £35.00 per hour on weekdays and £37.00 per hour on weekends

Home Instead (South Manchester/North Trafford) Reviews (62)

Total of 62, showing 61-62
10

Home Instead (South Manchester/North Trafford) has a Review Score of 10 (9.972) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (South Manchester/North Trafford) has 62 reviews.

Overall Experience

  • 59
  • 3
  • 0
  • 0
  • 0

Date Published

62
0
5
12
50

Review from Andrea S (Daughter of Client) published on 19 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our frail, elderly father could not remain in his own flat if it weren't for the services provided by Home Instead. Carers are reliable, punctual, caring and responsive. Not only do they take care of dad's meals and medications but they also keep his mind active and report back on his state of health
(or otherwise) and allow us to keep our eye on him even though we are not close by.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Priscilla (Client) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The provision of care has been excellent, and prompt, as it was very short notice and it was what I needed. Trouble was taken to provide the right carers and to make sure I was satisfied.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Home Instead (South Manchester/North Trafford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Home Instead (South Manchester/North Trafford) is calculated as follows: ( (71 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Manchester/North Trafford) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (12)

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Meet the Team (2)

Alison

Alison Broadhurst

Job Title: Director

Joined: 2015

Alison is the owner of Home Instead South Manchester and it's her passion to make sure that we give the very best care we can to our clients and provide the very best support we can for our Care Professionals.


No image found

Alison Broadhurst

Job Title: Director

Joined: 2015

Alison is the owner of Home Instead South Manchester and its her passion to make sure that we give the very best care we can to our clients and provide the very best support we can for our Care Professionals.


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