Helping Hands Home Care (Fareham)
Thackeray House, 189-199 West Street,
Fareham
PO16 0EN
Domiciliary Care From £34.60 per hour.
We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.
Helping Hands Home Care (Fareham) has a Review Score of 7.8 (7.750) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Fareham) has 2 reviews.
Review from I T (Client) published on 26 February 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from David M (Client) assisted by family/friend published on 28 July 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 7.8 (7.750) out of 10 for Helping Hands Home Care (Fareham) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.250 for Helping Hands Home Care (Fareham) is calculated as follows: ( (5 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 12 Ratings = 4.25
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Fareham) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Nov 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Branch Care Manager
About me
From a very young age, I had always wanted to nurse and care for the sick.
I would dress up and bandage my teddies (and my dad!) and was obsessed with the television programme Angels. This passion drove me to begin my career in care.
After working in the NHS for over 20 years I was always amazed at the dedication and enthusiasm of the carers, and none more so as those that work for Helping Hands.
They all come with their own unique set of personal and professional skills and adapt to the individual needs of the customer, in particular those with Dementia and the challenges they present.
During my downtime, I enjoy spending time with my new husband. We were together during secondary school but our careers took us in different directions when we left. Five years ago we reconnected via Facebook and married in June 2021. My two sons are my absolute world and I am extremely proud of both of them. I love getting together, walking our dog Rodney and then having a takeaway and board games. We are all quite competitive so it always ends up as a very noisy, fun evening.
Experience and expertise
I started my career in care when I was 18 years old and qualified as a Nursery Nurse at Eastleigh college in 1986.
After I had my first son in 1992 I joined a domiciliary care agency as it offered me the flexibility of working around my family. From this, I became a healthcare support worker on an orthopaedic ward in the NHS.
I had my second son in 1998 and two years later commenced my midwifery training.
I practised as a high-risk obstetric midwife for 18 years delivering more than 1000 babies.
The recent pandemic put a real strain on the staff in the NHS and many of us used this opportunity to re-evaluate our careers.
I had considered becoming a domiciliary care manager many times but was quite anxious about taking that leap - however, I am so glad I did.
I bring to my role a wealth of health and social care knowledge and thoroughly enjoy sharing and teaching new skills to my carers.
Why I chose Helping Hands
I chose to work for Helping Hands as I was so impressed with the training and development opportunities the carers are given. These come in the form of mandatory e-learning and face-to-face training and assessments, but the company also supports and encourages in-house progression and promotion.
I see my main role as a Branch Care Manager as being to keep all my staff and customers safe, whilst growing a healthy, productive business. This balancing act is an area in which I thrive, and I enjoy taking on new businesses, enabling more families to have access to a great team.
I absolutely love being part of a team. My office colleagues are strong, skilled capable individuals that have a broad range of skills and knowledge in the care sector.
Having a reliable team to laugh (and cry), share, debrief and lean on during high and low times is invaluable, and I am so proud of all my staff and consider myself very lucky.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Fareham) to verify any information. View our terms and conditions. Helping Hands Home Care (Fareham) has a Platinum Service – more info.
