Helping Hands Home Care (Sutton Coldfield)

57 Birmingham Road, Sutton Coldfield B72 1QF
Submit a Review
8.5 5 Reviews
  • Helping Hands Home Care (Sutton Coldfield), Sutton Coldfield
Helping Hands Home Care (Sutton Coldfield) offers a home care service to people living in the Sutton Coldfield area of Birmingham.

Their team of dedicated and skilled care staff, provide care that can be tailored to each individual's needs.

In addition to day visits, Helping Hands Home Care can offer a full live-in care service depending on the amount of care required.

Clients receive flexible care that can be adapted to personal requirements when it comes to food preparation, hobbies and shopping trips and days out.

Show Helping Hands Home Care (Sutton Coldfield) on the Map

Care Provided by Helping Hands Home Care (Sutton Coldfield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Clare Johns (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Sutton Coldfield)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Sutton Coldfield) Reviews (5)

8.5

Helping Hands Home Care (Sutton Coldfield) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Sutton Coldfield) has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
1
2
2
3

Review from Teresa L (Daughter of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had this company looking after my mom who has dementia and is bed-bound. The company was so supportive we can't express our gratitude towards the two amazing ladies who looked after mom. I would 100% recommend this company.
Thank you all for your support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Arron J (Son of Client) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Truly amazing staff and organisation!
My father has Alzheimer's and Dementia and requires frequent daily home care visits. There are also added complications but everything is dealt fantastically by three staff who truly are a credit to this company and themselves. Complications and curve balls were
expertly handled by professional staff who genuinely care and aren't just going through the motions.
The biggest compliment I can give the staff involved with my father's case is that if I ever suffer a declining health situation I end up with care staff as professional and caring as the staff who deal with my father.
I cannot recommend this branch and its staff enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane M (Daughter of Client) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is nearly 93 and has complex care needs, four times a day. She wants to stay in her own home and have caring, trustworthy, happy people around her. Who show excellent care and Helping Hands staff are perfect for the job. As a family our mum deserves the best and needs to be able to smile every
day and for us to know she is in safe hands from morning until bedtime. I can highly recommend Helping Hands to anyone looking for care. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tom A (Husband of Client) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and flexible people able to establish a strong bond with client very quickly.

Reply from Clare Johns, Branch Care Manager at Helping Hands Home Care (Sutton Coldfield)

Thank you for taking the time to leave this great review! I'm thrilled to hear how happy you are with our service and that our carers have been able to establish such a strong bond. Always happy to help!
Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anthony R (Daughter of Client) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When your girls first came to look after my Mum we had the same girls and she got used to them, but just the last 10 days we have had lots of girls come to help with her and it's just not working. She makes it difficult for them and for me. The girls that comes to look after her on Wednesday and Friday,
we cannot fault her. She is wonderful with Mum and she likes her.

Reply from Clare Johns, Branch Care Manager at Helping Hands Home Care (Sutton Coldfield)

Hi Anthony,
Thank you so much for taking the time to leave us a review! I'm pleased to hear that your mum gets on with our carers and that she is happy with the care we provide. On some occasions, we aren't able to provide the same carer all the time, but if you'd like to discuss this further, then please don't hesitate to get in contact with me directly.
Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Helping Hands Home Care (Sutton Coldfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Sutton Coldfield) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Sutton Coldfield) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Clare

Clare Johns

Job Title: Branch Care Manager

My roles and responsibilities here at Helping Hands as a Branch Manager are ensuring the smooth running of the service, following company policies and procedures and making sure we comply with CQC guidelines. Since I was at school I always wanted to work in the care sector. Care isn't for everyone but I feel I am a caring person and this has developed as I have worked my way up within the company; I don't think you ever lose the passion to care for someone regardless of whether you are a carer, care coordinator or manager. It is a quality that grows with us and I'm proud of how caring I am. Having worked within different care settings I feel Helping Hands provides exceptional services for carers, knowing that support and guidance are there is second to none. I enjoy spending time with my family - having 4 children it's always busy, but I love it! I manage my work/life balance well. I love going on family days out and enjoying the time we spend together.


Frequently Asked Questions about Helping Hands Home Care (Sutton Coldfield)

What Type of Services does Helping Hands Home Care (Sutton Coldfield) offer?

Helping Hands Home Care (Sutton Coldfield) offers Home Care.

How many Carers does Helping Hands Home Care (Sutton Coldfield) employ?

Helping Hands Home Care (Sutton Coldfield) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Sutton Coldfield) to verify any information. View our terms and conditions. Helping Hands Home Care (Sutton Coldfield) has a Platinum Service – more info.