Helping Hands Home Care (Maidstone)
2 Royal Star Arcade, High Street,
Maidstone
ME14 1JL
Domiciliary Care From £33.65 per hour.
We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.
Helping Hands Home Care (Maidstone) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Maidstone) has 5 reviews.
Review from Trevor C (Son of Client) published on 13 February 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tom M (Husband of Client) published on 19 May 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Joan B G (Client) published on 5 May 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Cleo Canning, Head of Marketing at Helping Hands Home Care (Maidstone)
Dear Joan,
Thank you so very much for your kind and thoughtful review. I’m so pleased that you are finding our service so helpful and our carers so kind and cheerful. We do our very best to ensure that we train and support our care team, select only the people we’d want to look after our loved ones too, so that you feel truly supported in every way!
Regards, Cleo.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gladys P (Wife of Client) published on 27 January 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Maria (Wife of Client) published on 19 November 2015
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.5 (8.500) out of 10 for Helping Hands Home Care (Maidstone) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Helping Hands Home Care (Maidstone) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Maidstone) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Mar 2020
Caring
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Well-led
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Job Title: Branch Care Manager
About me
"Hi, I’m Sue. As the Branch Manager for Maidstone, it is my responsibility to ensure that our customers are always receiving the level of support that they need in order to remain comfortable and independent at home.
“I really enjoy being able to support our carers enough to know that they are making a positive difference to our customers and that our team are providing a fantastic level of care to the Maidstone community. I remember one particular gentleman who was living with severe physical disabilities, and I would escort him to college where he was doing a pottery course. He certainly tested my creative abilities when he wanted to make a scaled-down version of the White House!"
Experience and expertise
Sue began her career as a community carer in 2012, before quickly progressing to a senior carer. Sue later took a position in a new company as a care quality supervisor, before taking a break from the care industry. Shortly afterwards, Sue’s caring nature gravitated her back to the care industry and she joined the Helping Hands team as a care coordinator for Maidstone, before her promotion to branch manager in 2019.
Sue has a QCF Level 3 in Health & Social Care and is currently enrolled on a Management Induction Course. Throughout her career, Sue has supported a number of customers living with dementia, Parkinson’s, acquired brain injuries, learning difficulties and cerebral palsy.
Why I chose Helping Hands
"I joined Helping Hands after seeing all of the amazing reviews from their customers. To have the opportunity to work for a company that focuses so heavily on their customers – that was something that I wanted to be involved with.
“The values of Helping Hands really resonate with me, and it’s fantastic to know that if there is something that we can do to help our customers in any way they need it – we will all pull together and do our utmost to make it happen."
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Maidstone) to verify any information. View our terms and conditions. Helping Hands Home Care (Maidstone) has a Platinum Service – more info.
