Helping Hands Home Care (Chester)

17-19 Boughton, Chester CH3 5AE
Submit a Review
8.4 4 Reviews
  • Helping Hands Home Care (Chester), Chester
Helping Hands Home Care provides a home care service to people living in the Chester area.

A dedicated team of professional staff provide care that is tailored to each client after undertaking an in-depth training programme.

Helping Hands Home Care can offer a full live-in care service or day visits, depending on the amount of care required.

Clients receive flexible care that can be adapted to personal requirements when it comes to food, shopping trips and hobbies.

Show Helping Hands Home Care (Chester) on the Map

Care Provided by Helping Hands Home Care (Chester)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Thomas Aspey (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Chester)

  • Prices

  • Domiciliary Care From £33.65 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Chester) Reviews (4)

8.4

Helping Hands Home Care (Chester) has a Review Score of 8.4 (8.444) out of 10, based on 3 reviews in the last 2 years. Over all time Helping Hands Home Care (Chester) has 4 reviews.

Overall Experience

  • 1
  • 2
  • 1
  • 0
  • 0

Date Published

4
3
3
3
1

Review from Nigel B (Friend of Client) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service.
No complaints.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A D (Client) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Helping Hands Home Care since I broke my leg in 2022. My group of carers are fabulous, respectful, kind, caring, perceptive and always go the extra mile. Nothing is too much trouble. I very much enjoy their company and they help me prepare for the day ahead. My concerns relate to not
receiving the care on time (by end of play on Fridays) and not being informed about changes and times in advance.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P D (Mother of Client) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been receiving care from Helping Hands for about seven years now. As her health and mobility has declined over that time, the care she has had and continues to have is excellent. All our carers are kind and caring and feel part of the family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hilary H (Client) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We have been clients of Chester Helping Hands for about three years. The ladies and one gentleman who work for them are excellent carers. But they seem to lose staff and continuity of care suffers. The communication from their Chester office is poor. We are not told about time changes and rota changes
which are frequent. When we started using helping hands this was not the case but the last year things have not been good. We have no complaints about the carers who are lovely.
But we were concerned when one of the ladies turned up to see us in distress to explain that she would no longer be coming to us. We do get fond of our helpers and maybe they do of us! You seem to be losing excellent staff. We do hope things will improve in Chester.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.4 (8.444)

Overview of Review Score

The Review Score of 8.4 (8.444) out of 10 for Helping Hands Home Care (Chester) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.444 for Helping Hands Home Care (Chester) is calculated as follows: ( (10 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 18 Ratings = 4.444

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Chester) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Helping Hands Home Care (Chester)

What Type of Services does Helping Hands Home Care (Chester) offer?

Helping Hands Home Care (Chester) offers Home Care.

How many Carers does Helping Hands Home Care (Chester) employ?

Helping Hands Home Care (Chester) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Chester) to verify any information. View our terms and conditions. Helping Hands Home Care (Chester) has a Platinum Service – more info.