Helping Hands Home Care (Ferndown)

12 Victoria Road, Ferndown BH22 9HZ
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8.0 7 Reviews
  • Helping Hands Home Care (Ferndown), Ferndown
With over 30 years’ experience, Helping Hands is one of the UK’s leading homecare providers with more than 100 branches in England and Wales.

Offering a fully managed service tailored around you, Helping Hands can offer 30-minute visits right up to 24-hour, live-in support. Helping Hands can even get you the care you need in as little as 24 hours and you can rest assured that your unique support package will be built by and around you, with the full support of your local branch team in Ferndown.

Helping Hands’ skilled and compassionate carers are there for you, whether you require one visit a week or several in a day and your supportive and knowledgeable local managers will advise you on the appropriate level of care for you. Call Helping Hands today and one of their friendly customer advisors will talk you through your options and the full costs involved.

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Care Provided by Helping Hands Home Care (Ferndown)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Melanie Houghton (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Ferndown)

  • Prices

  • Domiciliary Care From £33.05 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Ferndown) Reviews (7)

8.0

Helping Hands Home Care (Ferndown) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Helping Hands Home Care (Ferndown) has 7 reviews.

Overall Experience

  • 3
  • 4
  • 0
  • 0
  • 0

Date Published

7
1
1
1
6

Review from J E (Daughter of Client) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother passed away mid December 2024. I have nothing but praise for all mums carers and and Ferndown management team. They all went out of their way to look after her and keep her happy, especially in the last few months of her life. She so looked forward to their visits. Visits were often
arranged last minute and with no problems. The team who took care of her on the evening/night mum passed away stayed to keep me company, ensuring I wasn't on my own until the following morning.
Thank you to everyone at Helping Hands Home Care. Always someone to care.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Ferndown)

Hi, thank you so much for taking the time to leave us a review. We really appreciate your feedback. Best wishes.


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Review from S W (Daughter of Client) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum gets good care from Helping Hands overall. Although more mature carers seem to give a better service and show more care than the young ones. I think more training is needed for younger, new carers. I am an ex-manager/trainer in retail and know your staff are only as good as their training!
Also,
think that there are times when my mother doesn't get her full 45 minutes care! Which is not good! (My mother has Alzheimer's disease).

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Review from Peter B (Husband of Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a number of carers over time. They have always been timely, courteous and mindful of our changing needs, especially over the period of the pandemic, as we were shielding. They have responded well to occasional changes to our schedule.

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Review from J T (Daughter of Client) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother finds the carers extremely friendly and helpful. They do exactly what asked to do, and often she does not need to ask them what to do as they use their own initiative.

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Review from D R (Client) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly service with regular carers (as far as possible). Local office aways willing to change work days and times, providing notice is given.
I have experience of an alternative caring company, thus mental comparisons could be made.

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Review from M C (Client) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I already have recommended Helping Hands to two sets of neighbours. I am happy with the care I receive. They arrive on time are kind and helpful. I enjoy a variety of carers during the weeks as the differences in interests and family life are also interesting for me. They are always very pleasant, helpful
and professional. I do have to phone up to ask who is coming the following week and what time as I prefer to know in advance.

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Review from A T (Client) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is good, but all we require is ironing and general cleaning (dusting, hovering), so our experience is rather limited.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Helping Hands Home Care (Ferndown) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Ferndown) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Ferndown) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Helping Hands Home Care (Ferndown)

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Meet the Team (1)

Claire

Claire Barnes

Job Title: Branch Care Manager

About me


I am the branch care manager and it is my responsibility to ensure that we are running a safe service, our customers are happy, and that our staff are well trained and enjoy their work.


Like most people, I needed to find a job that worked well around having children. Domiciliary care fitted the hours I could work. After the first shift, I knew I had found the career for me. I looked forward to going to work and even after all these years, I still do.


Our staff are our shining jewels. The service they provide is excellent. I am very proud of every single one of them. They all have their own strengths which means we can cater to a large and diverse group of customers. I can honestly say, hand on heart, that Helping Hands is the best company I have worked for. The support is staggering and sometimes humbling. Especially from the staff on the ground.


I am a mum of three boys and I have been married for twenty years. I have a few hobbies which I enjoy a great deal. I am an avid reader and I am also pretty handy with a crochet hook. I am also a gamer and play a PC game called World of Warcraft. I enjoy spending time with my family. We are spread all over the country, so don't see as much of each other as we would like.


Experience and expertise


I began work in the care industry as a care and support worker and have worked my way up the career ladder. I have carried out most jobs within the office environment, from team leader to care coordinator, deputy manager and then finally branch manager.


I have completed my Level 3 Diploma in Health and Social Care and I am currently working towards my Level 5 diploma in Health and Social Care.


I joined care purely because it fitted in well with my responsibilities at home, and fell in love with the job. I couldn't see myself doing anything else.


Why I chose Helping Hands


I was looking for a new role that would have a better life/work balance. I applied at Helping Hands. Once I had spoken to the area manager, I knew it was the company for me. She was really nice, and supportive and gave a very good accounting of the company, the support I would receive and what the ethos behind Helping Hands was all about.


I want to grow my branch and do so with a fantastic reputation. I want Helping Hands to be the first port of call for all people in the area looking for care.


The people. Every day is different, with lots of laughs and giggles. With customers and staff alike. I look forward to going to work every day.


Frequently Asked Questions about Helping Hands Home Care (Ferndown)

What Type of Services does Helping Hands Home Care (Ferndown) offer?

Helping Hands Home Care (Ferndown) offers Home Care.

How many Carers does Helping Hands Home Care (Ferndown) employ?

Helping Hands Home Care (Ferndown) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Ferndown) to verify any information. View our terms and conditions. Helping Hands Home Care (Ferndown) has a Platinum Service – more info.