Helping Hands Home Care (York)

6 Odsal House, Front Street, York YO24 3BL
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6 Reviews
  • Helping Hands Home Care (York), York
Helping Hands Home Care (York) provides a home care service to people living in the York area of North Yorkshire.

A team of dedicated and skilled care staff, provide varying levels of care that can be tailored to each individual's needs.

Service users receive flexible care that can be adapted to personal requirements when it comes to food preparation, hobbies and shopping trips and days out.

In addition to day visits, Helping Hands Home Care can offer a full live-in care service depending on the amount of care required by each individual.

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Care Provided by Helping Hands Home Care (York)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stacy Hayward (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (York)

  • Prices

  • Domiciliary Care From £35.50 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (York) Reviews (6)

Over all time Helping Hands Home Care (York) has 6 reviews.

Overall Experience

  • 2
  • 3
  • 1
  • 0
  • 0

Date Published

6
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6

Review from H W (Wife of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helping Hands office staff are keen to offer appropriate care by a carer who is known to my husband and will always search for someone we agree is best for him. When carers attend they are punctual polite, efficient and friendly. We have been using Helping hands for more than 2 years now, at least twice
a week with no problems. My husband has Parkinson's enjoys their visits. His preferences are considered and he is treated respectfully.

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Management

Treated with Dignity

Value for Money

Review from Graham P (Partner of Client) assisted by family/friend published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands are head and shoulders above other care agencies we have used previously in York. The carers' timekeeping is excellent, their commitment and conscientious attitude is exemplary and they always try their best when confronted by challenging situations. The management team are incredibly
helpful, friendly and always on hand to discuss or deal with any care queries or issues. My partner is totally dependent on their support and even during the difficult period of lockdown and shielding at home, the carers continued to keep her safe and cared for. We would not hesitate in recommending them as a care provider to friends and family.

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Review from J B (Daughter of Client) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although the carer was lovely to Mum, her needs were not met. She was often dirty and the house untidy, especially the kitchen worktops etc.

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Review from M B (Wife of Client) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Consistency of care mostly very good, although sometimes have to cope with unknown carers. Not always told of changes in carer or time of visit customer dislikes change of routine. Shadowing carers seem to come on inappropriate visits eg: do morning shadow then actually cover afternoon visit - which
in this case is a very different call in length and complexity. Quality of care is good, all carers are friendly and helpful.

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Review from P D (Client) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that all carers are usually on time and apologies when late, either emergency or traffic. Helpful, polite, (except for odd one or two). Office staff try to accommodate your request where possible or come up with an alternative. 100% better than last care company I had, as we know what time they
are coming and when you get regular carers you can build up a rapport, which makes you feel as though you matter.

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Review from D G (Client) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have male carers; every one of them ate helpful, polite and will do anything to help me. I know I am in safe hands and look forward to my visits. I cannot recommend them enough. First-class care.

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Treated with Dignity

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Danny

Danny Hartley

Job Title: Branch Care Manager

About me


It is my responsibility to ensure the branch is running safely and smoothly. I work closely with the Care and Training Practitioners, Care Coordinator and Recruitment Consultant. I have been in the Health and Social Care sector for over ten years and I'm extremely passionate about it. I think it's important to promote independence to our clients while supporting them to continue living in their own homes.


Experience and expertise


I have done various jobs across the sector including being a carer, an NVQ assessor, care coordinator, a deputy manager and a branch manager. I find it useful that I have worked as a carer because I can see and understand the pressures they face and how stressful the job can be.


I work closely with the Care and Training Practitioners, Care Coordinator and Recruitment Consultant. I have been in the Health and Social Care sector for over ten years and I'm extremely passionate about it. I think it's important to promote independence to our clients while supporting them to continue living in their own homes.


I have my NVQ Level 3 in Health and Social care and will soon be working towards my Level 5 in Leadership and Management. I also hold a TAQA (Training, Assessing and Quality Assessor).


Why I chose Helping Hands


I chose to work at Helping Hands because they treat their staff and customers with kindness. They put the individual first and strive for them to be supported at home for as long as possible.


I also love working here as they invest in personal development. They have lots of courses/webinars to go on to learn new skills and develop as a manager.


Frequently Asked Questions about Helping Hands Home Care (York)

What Type of Services does Helping Hands Home Care (York) offer?

Helping Hands Home Care (York) offers Home Care.

How many Carers does Helping Hands Home Care (York) employ?

Helping Hands Home Care (York) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (York) to verify any information. View our terms and conditions. Helping Hands Home Care (York) has a Platinum Service – more info.