Bluebird Care Gateshead

Ground Floor, 1 Boston House, Fifth Avenue Business Park, Gateshead NE11 0HF
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Top 20 award
10 48 Reviews
  • Bluebird Care Gateshead, Gateshead
Bluebird Care Gateshead is passionate about keeping their customers safe, secure and happy in their own homes.

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

Bluebird Care’s team offer a wide range of services from live-in care to care visits to include prescription and shopping collection, companionship and social outings. Bluebird Care Gateshead delivers homecare and support services in Gateshead and surrounding areas including Gateshead, Felling, Low Fell, Dunston, Wickham, Blaydon, Ryton, Rowlands Gill, Sunniside and Birtley.

The service has been built around a passion to deliver high-quality care and an unprecedented level of service and Bluebird Care Gateshead was awarded an 'outstanding' in Care at it's last CQC inspection (March 2019).

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Care Provided by Bluebird Care Gateshead

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Katheryn Haswell (Director)

Bluebird Care Gateshead Reviews (48)

Total of 48, showing 1-20
10

Bluebird Care Gateshead has a Review Score of 10 (9.986) out of 10, based on 12 reviews in the last 2 years. Over all time Bluebird Care Gateshead has 48 reviews.

Overall Experience

  • 46
  • 2
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Date Published

48
0
8
12
36

Review from Lynne M (Client) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service as usual.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

As a long-standing customer, we are pleased to hear that you continue to be happy with our service. Thank you for leaving us a five-star review!


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Review from Elizabeth K (Daughter of Client) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Bluebird Care for six years now. I have no complaints at all!
The staff are well-trained, caring and supportive.
If there are any issues, I receive a phone call - nothing is a problem.
There are lovely touches, which Mum loves, like Easter eggs! Thank you, Bluebird.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Thank you for such a lovely review. We are so pleased that your mum is delighted with our service, she is very much valued as part of our Bluebird family.


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Review from I H (Son of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Gateshead have been looking after my now 95-year-old mother for over a year.
From initial contact to her recent annual review, absolutely everything has been excellent.
My mother looks forward to her twice-daily visits, and speaks very highly about all of her carers.
For the rest of the
family, knowing that her medication is supervised, and her other care needs are supported so well, the peace of mind is priceless

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

We are delighted to hear that your mum and her family are very happy with our service. Our team takes pride in providing an excellent experience, keeping people safe and happy in their homes and we're pleased to hear that you feel we do this well.


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Review from P A (Son of Client) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided by friendly professional staff.
Highly recommended.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Our team takes pride in providing an excellent service, keeping people safe and happy in their homes and we're pleased that you feel we do this well. We are so delighted to hear that you would highly recommend us!


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Review from Howard H (Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff do a perfect job and are very polite and obliging.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Thank you so much for taking the time to leave a 5-star review for us, we are pleased to hear that you are happy with our service and feel that you are treated with dignity.


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Review from Tracey J (Daughter of Client) published on 1 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Bluebird Care highly enough, from my very first phone call I have found them to be very professional, caring and friendly. Every single carer has been wonderful and has treated my mother with the utmost respect. We could not manage without them.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Many thanks for your very kind words. It is lovely to read how happy you feel about the level of care provided to your mother. Our aim is to provide the best quality care possible and we are delighted to hear that we are achieving that.


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Review from Moira P (Client) published on 1 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who care for me are fabulous very caring individuals, they make my meals as well as making sure I am okay. Nothing is too much trouble for them. I just need to mention something and it is done. I am very happy with Bluebird and the carers they employ. They are efficient and helpful.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Thank you for your wonderful review, Moira. It is lovely to hear how happy you are with the care and support you receive from our team, who very much enjoy their visits to you.


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Review from Frances C (Mother of Client) published on 1 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been a support to me with my son when I was in hospital. They stayed overnight and I was reassured that he would be looked after and he was in safe hands. They are very trustworthy and I can rely on them. They come every day to bathe him, get him dressed and put him in his wheelchair to
see him off to the Day Centre. They are lovely carers and I trust each one very much.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Thank you for your kind words, Frances, they mean a lot to the team. It is a privilege to support your son and he brightens up the team's day.


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Review from Claire W (Daughter of Client) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Bluebird Care, Gateshead. Everyone at Bluebird, both carers and office staff, consistently go above and beyond to look after my dad and to ensure he can live safely and with dignity in his own home. Over the years Dad's dementia has progressed and they have always been able
to react quickly to his changing needs. I don't live close to Dad so to know that he's being so well looked after is a great comfort.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Thank you so much for taking the time to leave us such a lovely review. It is a pleasure to be able to support your dad to remain independent and in his own home and that our service gives peace of mind and reassurance to the family.


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Review from Mandy T (Daughter of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without hesitation, I can highly recommend Bluebird Care. The dedicated staff are kind, caring, friendly, professional and reliable. Mum comments on how smart they look in their uniforms. Mum really looks forward to her visits from ‘the girls’ as she calls them and has built up a wonderful rapport with
them. She loves to hear all their news and often tells me about their chats. Mum doesn’t get many visitors and enjoys a good chat and they take time to listen to her, she sometimes has difficulty finding the words but they are all very patient.
The online care notes are brilliant especially when I’m away from home, I can see what she has eaten and how she is in herself and I am totally reassured that Mum is being well cared for. The staff in the office are so friendly and helpful and nothing is too much trouble. Mum has care visits three days a week and when I need to increase this, even at short notice, they do everything they can to accommodate me.
Thank you to all the staff.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Thank you for this excellent review. It is fantastic to hear that our customers and their family are happy with our service and that we are providing support and reassurance that we work so hard to deliver.


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Review from Alan C (Son of Client) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I know I can rely on the Bluebird staff who look after my mother to make decisions in her best interests. They gently encourage her to eat and drink appropriately. Whilst she may not always be keen to wash and shower as thoroughly as she always did, a kind encouragement helps to get these tasks completed.
The detailed care notes give me the confidence to understand how much support she has received each visit irrespective of what I might be told on the phone. Perhaps most significantly if there are any health or medication worries that might arise I know a referral to a GP or pharmacy will be made and I will be informed immediately.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Thank you for taking the time to write this lovely review. We work very hard to keep the quality of care to a high standard and support our customers to remain as independent as possible.


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Review from Helen T (Niece of Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Bluebird Care and the fabulous staff that look after my elderly aunty enough for what they do, they have been so diligent, compassionate and proactive in getting her the extra help she needs. Knowing that they are there every day when I can't be is a huge relief. They keep me informed
and share their experience of similar situations with me so that I know what to expect. My aunties needs are complex, like any elderly person with dementia and seem to change rapidly but Bluebird Care has shown flexibility to respond, whatever happens. I have no doubt their lovely carers have enriched my aunties days, and she looks forward to her chats with them. I can't thank them enough.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Thank you very much for your excellent review. Our aim is to provide the best quality care possible and we are delighted to hear that we are achieving that.


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Review from Dawn P (Daughter of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend this company for its service, friendliness, personal support and high-quality care from a team of dedicated staff. No task is too small and sometimes it's just a friendly chat that makes the day. Service and personnel are matched with the client to ensure needs can be met. For
the peace of mind of the family, when working away or on holiday, reports are uploaded promptly and can be viewed easily via a secure app.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Thank you so much for your kind words, I am really pleased to hear that you are happy with our service and that it gives the family peace of mind.


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Review from John W (Client) assisted by family/friend published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent as usual.

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Review from Janice R (Niece of Client) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was firmly against having anyone come into her home to help her but after a serious fall, I took matters into my own hands and arranged for Bluebird Carers to call every day at lunchtime. After an initial reticence, my aunt now looks forward to their visits. She has built up a rapport with
her carers and often tells me about their chats. They talk about ‘old’ Gateshead and reminisce about the ‘old’ times. I must add that the ladies are much younger than my aunt but have found old photos via the internet on their phones to show her and it has really made her start to engage with life once more. I think she was becoming quite lonely as most of her friends are no longer able to visit her and they are hard of hearing too so phone calls are limited!
Because the ladies make sure my aunt has something to eat at lunchtime she is also looking more healthy. Her community nurse has noticed a difference.
I cannot thank Bluebird enough for its compassion and attention to my aunt.

Reply from Rebekah Grievson, Quality and Compliance Officer at Bluebird Care Gateshead

I am delighted to read that your aunt is now receptive to the idea of having support and has built a great rapport with her care team. The team enjoy spending time reminiscing with your aunt and are thrilled to hear that you think she is looking healthier. It is an honour to be able to make such a difference to her life.


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Review from Christine C (Daughter of Client) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the care my Dad gets from Bluebird Care Gateshead. My Dad was initially very anxious about having carers but now he really looks forward to seeing them. Nothing seems too much trouble. Being able to check his care online is very useful for me as I live a long distance away from
my Dad.

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Review from Ann K (Client) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2015, I needed the help of Bluebird Care. When I was in need of assistance again, I had no hesitation in calling them.
The excellent, very high standard of the carers has continued. I looked forward to the daily visits. Nothing, however small, was too much trouble for them. As I live on my own,
I enjoyed our chats. They felt like my friends encouraging me to get better.

Reply from Rebekah Grievson, Quality and Compliance Officer at Bluebird Care Gateshead

Thank you, Ann, for such a lovely review. We are thrilled that you chose to return to Bluebird Care Gateshead for support with your recovery. We take pride in our commitment to provide and maintain high professional standards, which I am pleased you have been able to experience first-hand.


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Review from Claire A (Daughter of Client) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t fault the care and support provided to my mam by Bluebird Gateshead. All of the carers and employees I’ve been in contact with have been extremely professional, supportive, patient and knowledgeable. I can’t praise them enough for their help and support during a very difficult time. I’d highly
recommend them and thank them for their hard work and help.

Reply from Rebekah Grievson, Quality and Compliance Officer at Bluebird Care Gateshead

Thank you Claire for such a lovely review. It has been an honour to have been able to support your mum to remain at home through such a difficult time.


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Review from Michelle F (Daughter of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We engaged the services of Bluebird Care in late December 2020 for my elderly mum who needs support as she has Alzheimer's. They stepped in at short notice and the transition process was very smooth. The carers are reliable, arriving on time and staying for the full duration of the visit. We don't live
locally so have only been present for a couple of care visits; the carers seemed friendly, kind and caring. Mum seems happy with her carers and tells us she has "a good bunch of girls". The office seems to be well run, emails are answered promptly and the staff have a positive/happy to help attitude. They have been very accommodating, e.g. organising and taking her for COVID vaccine appointments. The online system is great, it allows me to read the carer's notes from each visit. The only slight negative is the pricing of the shorter duration (30 min) calls, it's quite a bit more than other companies/the council approved rate. However, overall we are happy with the service so far.

Reply from Rebekah Grievson, Quality and Compliance Officer at Bluebird Care Gateshead

Thank you for your lovely review and for choosing us to support your mum. It is a privilege to be part of her life and to support her to remain in her own home. We are pleased your mum has built a good relationship with our care staff and that you have had a positive experience with our team. Our pricing is structured as we pay our staff the national living wage and shorter care visits mean that there is increased travel time/mileage for staff. We believe happy staff means happy customers.


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Review from Joanne W (Mother of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a mum of a 16 year old disabled and extremely challenging boy who is supported by Bluebird Care Gateshead. They came into our lives just before the lockdown in March 2020 and I must say I don't know where I would be without them. They are in constant touch with us and there service has been outstanding.
They have stepped in at really short notice to help provide valuable support to our family when other services have let us down. They're very reliable as a company and my son loves his new carers. He has positive relationships with them and they have embraced learning all about him and his needs. The management and the girls in the office do a very good job at keeping routine and continuity in my son's life. I would highly recommend them as a care company.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Thank you for a lovely review. We are delighted to hear that we are making a difference and that your son has built up such positive relationships with his care and support team.


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Current Review Score: 10.0 (9.986)

Overview of Review Score

The Review Score of 10 (9.986) out of 10 for Bluebird Care Gateshead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.986 for Bluebird Care Gateshead is calculated as follows: ( (69 Excellents x 5) + (1 Goods x 4) ) ÷ 70 Ratings = 4.986

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Gateshead is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (1)

Katheryn

Katheryn Haswell

Job Title: Director

Joined: 2015

Katheryn is very passionate about delivering an outstanding service to customers and ‘the quality of care that we would expect for our own families’ is the driving force behind her business. She is passionate about developing a successful business and a dedicated team of staff who will be proud to be part of Bluebird Care.


Frequently Asked Questions about Bluebird Care Gateshead

What Type of Services does Bluebird Care Gateshead offer?

Bluebird Care Gateshead offers Home Care.

How many Carers does Bluebird Care Gateshead employ?

Bluebird Care Gateshead employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Gateshead to verify any information. View our terms and conditions. Bluebird Care Gateshead has a Platinum Service – more info.