Review from Robert M (Son of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience

I am very pleased with Bluebird Care and what they are doing for my chronically sick mother. I have found the level of support very good and the staff commitment to be excellent. Further, I have found the communication with management to be good and all necessary things explained and made clear. I will

continue to advise my mother to use Bluebird Care services as I believe it is making a positive difference to her life at the moment.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Thank you for such a lovely review. We are delighted to hear that your mother is really benefiting from our care and support and that you have such confidence in the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Claire (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience

My dad receives regular daily care from Bluebird Gateshead. My sister and I don’t live near to dad so it's extremely important to us that he receives the best support possible to enable him to live safely in his own home. During lockdown it was an especially worrying time, however, Bluebird were (and

still are) amazing. We receive regular updates through Bluebird’s office and carers. Their carers are always patient, professional and most of all kind. The carers frequently go out of their way to help my dad and adapt to his needs when necessary and without instruction from us. This can include taking dad for a hair cut or maybe encouraging him to take a walk on a sunny day. I have no doubt that without Bluebird’s care my dad would be unable to safely live in his home.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

It is an absolute privilege to support your father to remain living safely at home. I know how fond of him his care team is and I will pass on the lovely feedback to them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela S (Daughter of Client) published on 3 March 2021
Submitted via Website • Report

Overall Experience

Bluebird Care Gateshead provide excellent care with a very reliable service. They keep me very well informed of how my mother is both physically and socially. Due to their excellent service, it allows my mother to remain in her own home in consultation with various health care professionals, Bluebird

care appears to be highly regarded.
The staff are professional and genuinely caring nothing is ever too much trouble.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Thank you for leaving us such a lovely review. It is an absolute pleasure to be able to support your mum to live independently at home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Deb G (Daughter of Client) published on 3 March 2021
Submitted via Website • Report

Overall Experience

Bluebird Care has provided support to my mum since August 2020. All the staff at Bluebird Care made the transition to having support in her home a positive experience. The girls who visit are always friendly and professional making sure she is up and sorted in the morning. Communication with the

management staff is excellent. They are always just a phone call away any time of the day. My mum and I would highly recommend this service provider.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

We are delighted to hear that your mum is having such a positive experience. We will make sure that your lovely feedback is passed on to her team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from O H (Client) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience

I have been a member of Bluebird Care Gateshead since 20-11-2020. I have a lady who comes once a week to assist me to have a bath and hair wash one week and the next, a little domestic work in my home. I was impressed when I applied, by receptionists on the phone, also by the supervisor/manager. May

I say the lady who assists me is most polite and ladylike. I use hearing aids and need glasses.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Thank you for your review. We are delighted to hear that your experience dealing with the whole team has been a positive one and that you have a great relationship with your care assistant.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jen I (Daughter of Client) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience

Everyone at Bluebird Care management, office staff and carers have consistently given the highest level of service. Carers often went "above and beyond" what was required and became part of the family without the exceptional level of care and support given my mum would never have been able to remain

in her own home for an additional 2 years. We'll be forever grateful for what they've done for us all. Many many thanks.

Reply from Katheryn Haswell at Bluebird Care Gateshead

It has been an absolute pleasure to be part of your mum's life and she will be a huge miss to everyone in the team. We wish her every happiness in her new home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Neil S (Son of Client) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience

My mother is very happy with the quality of care she receives from the girls at Bluebird Care. Nothing is too much trouble for them even if it's not on the care plan, the girls have always carried out her wishes. They are prompt, smart, happy and sympathetic at all times.

Reply from Katheryn Haswell at Bluebird Care Gateshead

Thank you very much for your review, we will pass your lovely comments on to your mum's team!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G J (Client) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience

The carers are friendly but professional. They afford me all the dignity, respect and care I require and nothing seems to be a bother to them. I look forward to their visits - 5 a week - as they are sometimes my only visitors throughout the day. The carers are an invaluable help to me and I also appreciate

the input of the management team.

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

We are delighted to hear that our team is providing a valuable and caring service. Thank you for letting us be a part of your daily life. We will pass on your comments to our staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B N (Client) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience

Bluebird Care has made a great difference in my life. I can trust them in every way and they act in a really willing manner. A pleasant smile means a lot when you live alone.

Reply from Katheryn Haswell at Bluebird Care Gateshead

Thank you for a lovely review, we are delighted to hear that you have trust in the team and they are making such a difference.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from F J (Daughter-in-law of Client) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience

My mother in law didn't want to have carers but we persuaded her to have them for a week while we were on holiday. After the week she immediately agreed to have them three days a week permanently. Office staff have been most helpful. The carers have made a good impression on my mother in law and she

now seems happy to have their help.

Reply from Katheryn Haswell at Bluebird Care Gateshead

Thank you for such a lovely review, we are pleased to hear that your mother in law has been able to build a trusting relationship with her team and feels confident to continue with the support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia W (Cousin of Client) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience

Bluebird Gateshead is a first-class and well-run organisation. They have been helping my relative for a while now.
The manager and staff always listen, are accessible, polite, understanding, prompt and willing to help in whatever situation arises. My relative, who has a number of health issues, both

physical and mental, is always treated sympathetically by the friendly carers who combine sensitivity with efficiency.

Reply from Katheryn Haswell at Bluebird Care Gateshead

Thank you for such a lovely review. We are delighted to receive your comments and will pass these on to the rest of the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael B (Nephew of Client) published on 2 August 2019
Submitted via Website • Report

Overall Experience

A small group of carers are providing an excellent personal care service for my aunt. They are always punctual and she is treated with respect and dignity. My aunt needs a great deal of help to remain safely living at home and the carers go above and beyond on occasions to ensure that the service they

are providing is meeting her needs. The Care Manager notifies me of any issues that may need to be addressed so that a positive outcome can be achieved.

Reply from Katheryn Haswell at Bluebird Care Gateshead

Thank you for such a lovely review. We are pleased to hear that our team are delivering an excellent service. I shall pass your comments on to the team, I know they will be delighted to hear them!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Les B (Client) assisted by family/friend published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience

Bluebird have allocated 2 staff to provide care: one carer covers 4 afternoons and has been an absolute gem; she is friendly, efficient and very caring. She is well liked and we rely upon and trust her. Another carer only comes one afternoon but again is liked and trusted. One minor area for improvement

by Bluebird is communications - they should try harder to get in touch if there's any change to staffing.

Reply from Katheryn Haswell at Bluebird Care Gateshead

Thank you for your lovely review. We do introduce all of our care assistants to customers in advance of them doing a call and I will pass your feedback on to our team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David (Son of Client) published on 28 June 2019
Submitted via Website • Report

Overall Experience

This is an excellent care provider. Staff are very professional but also very friendly with an excellent sense of humour. The level of training is very good and staff are capable of dealing with whatever they encounter. They are willing to use their initiative, whilst staying within company policies.

They keep me well informed, contacting me if anything unusual has occurred, or been dealt with. They are not afraid to contact the GP or ambulance if they think it necessary.
All staff in the office and the catering staff have great personal and communication skills and customer service is excellent.
Very good value for money.

Reply from Katheryn Haswell at Bluebird Care Gateshead

Thank you for such a lovely review. It is a privilege to support your mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine H (Client) published on 10 May 2019
Submitted via Website • Report

Overall Experience

Bluebird Care Gateshead are really supportive if I have any queries about my care. My care package has worked well up to date and it's being increased as my needs have changed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara W (Daughter of Client) published on 8 May 2019
Submitted via Website • Report

Overall Experience

Currently, carers get my mother out of bed and put her back to bed in the evening. All the girls are very smart, polite and extremely helpful. My mother does not like being showered but the girls manage to get her into the shower every other day, which is what we asked for. My mother has a very good

sense of humour which the girls make the most of each day so that by the time they have her downstairs, she is in a good frame of mind. They are very good at picking up any problems mam has, such as a possible water infection, which I can act on before things become worse. After having a bad experience with a previous care company, my dad particularly was worried about having someone else come into the home, but we did not need to have worried, the difference in the atmosphere in the home is so much better. Previous carers wanted to get in and out as fast as possible but Bluebird girls take as long as mam needs, which is very variable due to her many health problems.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathryn C (Daughter of Client) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience

Carers are conscientious, caring and pleasant. They are reliable and take the time to talk to my mam as they do her meds etc, as an equal. They all wear their uniform and ID badges. If I have had to tell them about any changes to my mams routine, they are helpful and do their best to make my mam have

the best care possible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gillian T (Daughter of Client) published on 16 July 2018
Submitted via Website • Report

Overall Experience

So very pleased we took the difficult decision to have support for my parents at home. My mother suffers from dementia and needed assistance with personal care and routine activities. My parents were reluctant to have strangers in their home and needed convincing. Bluebird Care Gateshead's staff have

been exceptional from the off and put my parents at ease. My mother enjoys the carers' visits and her spirits are lifted. My father is relieved of some of the stress of caring in circumstances of deteriorating mental and physical health. My mother can stay in her home longer with Bluebird Care's service. A huge thank you to all involved at Bluebird Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth R (Daughter of Client) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience

Would like to thank Bluebird Care for looking after my mother in her last few months. Well done and greatly appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E G (Client) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience

Very good, always on time and we have a laugh.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Bluebird Care Gateshead

Care Provided by Bluebird Care Gateshead

Good to Know