Bluebird Care Gateshead

Ground Floor, 1 Boston House, Fifth Avenue Business Park, Gateshead NE11 0HF
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Top 20 award
10 48 Reviews
  • Bluebird Care Gateshead, Gateshead
Bluebird Care Gateshead is passionate about keeping their customers safe, secure and happy in their own homes.

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

Bluebird Care’s team offer a wide range of services from live-in care to care visits to include prescription and shopping collection, companionship and social outings. Bluebird Care Gateshead delivers homecare and support services in Gateshead and surrounding areas including Gateshead, Felling, Low Fell, Dunston, Wickham, Blaydon, Ryton, Rowlands Gill, Sunniside and Birtley.

The service has been built around a passion to deliver high-quality care and an unprecedented level of service and Bluebird Care Gateshead was awarded an 'outstanding' in Care at it's last CQC inspection (March 2019).

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Care Provided by Bluebird Care Gateshead

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Katheryn Haswell (Director)

Bluebird Care Gateshead Reviews (48)

Total of 48, showing 41-48
10

Bluebird Care Gateshead has a Review Score of 10 (9.986) out of 10, based on 12 reviews in the last 2 years. Over all time Bluebird Care Gateshead has 48 reviews.

Overall Experience

  • 46
  • 2
  • 0
  • 0
  • 0

Date Published

48
0
8
12
36

Review from Edith H (Client) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Bluebird Carers in each morning for a month for general help. All carers have been very kind and helpful. I have found their emotional care as effective as personal care. I have looked forward to their visits.

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Value for Money

Review from Mara G (Mother of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy to have help with my son, they are great.

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Review from E R (Client) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two wonderful carers.
Since the beginning of my care, I have improved amazingly.
Because of my physical disabilities I have gained in fitness and confidence.
I know I can never dispense with care as my injuries etc are permanent.
I am more than happy with the company and service.

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Review from S F (Wife of Client) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly, efficient and arrive on time.
They take an interest in the client and his needs.
Extra support is offered if required, such as staying with the client if the family or carer needs to get out.
One carer volunteered to collect a prescription which was not available via the
usual pharmacy delivery service (hospital pharmacy only).
They also show concern for the well-being of the family carer.

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Management

Treated with Dignity

Value for Money

Review from Liz M (Daughter of Client) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird is consistent and reliable in caring for our mum. They have been remarkably flexible and very responsive to our mum's needs. Her needs have changed quite quickly and Bluebird has quickly adapted their care plan. The manager and the carers listen and act with kindness and respect both to our
mum and to us, her daughters. The management is approachable, friendly and makes communication easy. The carers are kind, cheerful, helpful and make sure they maintain our mother's dignity. I have confidence that Bluebird sees our mum as the individual she is and I trust them to look after her well.

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Review from Mary T (Client) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My girls are great and do everything for me without me even having to ask. Having them means I can stay at home and be happy. I don't know what I would do without them. The manager is very good and comes to see me often.

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Review from Lynne M (Client) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very very pleased with the standard of care from Bluebird Care Gateshead. I am treated with respect and the care is of an excellent standard.

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Review from H T (Client) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just honestly said it's one of the best decisions I have made as all the girls are really kind and helpful and so easy to get on with. My previous care agency were so disorganised and picky, my carers were very demanding and unpleasant.

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Current Review Score: 10.0 (9.986)

Overview of Review Score

The Review Score of 10 (9.986) out of 10 for Bluebird Care Gateshead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.986 for Bluebird Care Gateshead is calculated as follows: ( (69 Excellents x 5) + (1 Goods x 4) ) ÷ 70 Ratings = 4.986

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Gateshead is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (1)

Katheryn

Katheryn Haswell

Job Title: Director

Joined: 2015

Katheryn is very passionate about delivering an outstanding service to customers and ‘the quality of care that we would expect for our own families’ is the driving force behind her business. She is passionate about developing a successful business and a dedicated team of staff who will be proud to be part of Bluebird Care.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Gateshead to verify any information. View our terms and conditions. Bluebird Care Gateshead has a Platinum Service – more info.