Home Instead (Retford and Gainsborough)

Retford Enterprise Centre, Randall Way, Retford DN22 7GR
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Top 20 award
9.9 59 Reviews
  • Home Instead (Retford and Gainsborough), Retford
Home Instead (Retford and Gainsborough) specialise in providing person-centred home care services which help older people to remain independent in their own homes.

Professional CAREGivers are carefully chosen for their compassion and empathy, are fully trained and vetted and are personally matched to each client.

Home visits are extremely flexible and range from help for a few hours a day to ‘24-hour’ care, which includes weekends and bank holidays.

Services are tailored to service users’ requirements and can include personal care, home help, companionship services and specialised services for people living with dementia.

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Care Provided by Home Instead (Retford and Gainsborough)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Kim Ryan (Care Manager)

Funding & Fees Guide for Home Instead (Retford and Gainsborough)

  • Prices

  • Available on request

Home Instead (Retford and Gainsborough) Reviews (59)

Total of 59, showing 1-20
9.9

Home Instead (Retford and Gainsborough) has a Review Score of 9.9 (9.932) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Retford and Gainsborough) has 59 reviews.

Overall Experience

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Review from Paul N (Son of Client) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we have received has been excellent. We have used Home Instead for the last four years and not only have they looked after Mum with excellent care, they have also looked after me, as a family member, and been there for me when things have been challenging with Mum. Mum was very fond of many
of the carers and never had a bad word to say about any of them. I was able to work with Home Instead at all times, to adapt the care package to meet Mum's needs over time, through friendly and professional discussions, some of which were outside of working hours and at no point was the service provided compromised in any way.

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Review from Michael H (Son of Client) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They provided an excellent service for my mother when she returned home after a brief spell in hospital following a fall. The communication was first-class (they also have an app with a report each time they visited).
The team enabled my mother to stay living at home as independent as she could be.
Thank you once again.

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Review from R B (Daughter of Client) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has three visits from carers each day since returning home after breaking her leg last autumn. I have found the carers well-qualified, pleasant and helpful and my mother has developed a good rapport with them. Home Instead provide a very reliable service. Let my mother know if a carer has
been delayed and so far have never let us down, even after a snowfall in December.

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Review from C B (Sister of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased we chose Home Instead. They provide an extremely good service. My sister has them once a day to oversee her medicines which she was forgetting to take and causing health problems. As I live away from my sister it is reassuring to know she is being cared for and is able to continue living
in her own home.
They offer so much help in the home from light cleaning to bed-making, shopping and making her a sandwich for lunch. All things that now she finds difficult and unable to do for herself. Perhaps most importantly they provide a daily, friendly companionship.

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Review from Felicity F (Niece of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I turned to this company when my aunt needed home care for an extended time with personal care, light cleaning and meal preparation needed, but also social friendship. I was delighted with the professional approach. Everything was explained fully, terms, contacts and emergency care.
My aunt was delighted
with the carers' personal and friendly approach. Care ended due to health complications and she is now in a nursing home. The help provided kept her living to a really good standard for almost a year.
I recommend this company highly. It is not cheap, but you get an excellent service, with a full hour each session and additional help available. It was worth everything to have peace of mind, great staff and the highest level of safeguarding.

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Review from Rachel C (Granddaughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been amazing since Granda came out of hospital. The speed at which you were able to upgrade his care requirements and the support he has received to be able to return home is fantastic. We really are grateful for everything you do. One of the carers deserves a special mention. She’s
been incredible, Granda’s house has never looked better, she goes above and beyond and I’m so thankful she’s involved in his care.

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Review from A T (Daughter of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had 3 carers a day. She was well looked after and at times the office staff arranged to cover for doctor’s appointments and if Mum wasn’t well they arranged for a carer to stay with her longer. The carers were always friendly and took good care of my mum.

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Review from D M (Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service overall, professional, polite and punctual.

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Review from E M (Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was devastated to have to leave a home of nearly 30 years. I settled here in the area when I was still perfectly fine. But lately, that has changed and I need regular care. This care afforded me by Home Instead, has been and indeed is a lifeline. Their carers are friendly, intelligent people who converse
on an amiable basis on a variety of subjects. Their attitude is always completely professional and their help is always unstinting given.

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Review from Sam G (Husband of Client) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Home Instead is both excellent and exceptional, the office staff, as well as those on the frontline, are friendly and diligent in performing their duties; in every instance, they are most cooperative when it comes to answering questions as well as when it comes to doing household
chores. We have been using Home Instead for six months and have absolutely no cause for complaint - I warmly and wholeheartedly commend them for the superb job which they do.

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Review from Denise D (Daughter of Client) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly, caring and professional service provider. Always on point in keeping me informed of any concerns about my parent’s health or circumstances.
All the staff are approachable and will always go the extra mile to support my parents and I.
The app gives me great peace of mind.

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Review from Kerry M (Daughter of Client) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service is provided for complete peace of mind. They went above and beyond for my dad, and I am sorry we have had to stop using them. This was due to dad finally getting a diagnosis and future care is being provided through social services. Home Instead always came at the quoted times and
it was really easy to keep in touch with them. The app is an amazing tool for families to check in with what has happened in each visit. I would like to thank all the staff again for everything they did for my dad.

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Review from E M (Daughter of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, reliable and helpful people both at home and in the office. Looked after Mum well and kept her safe even though she wasn’t the easiest of people to deal with! Would happily recommend them to anyone needing extra help at home to maintain independence. Many thanks for everything you did for
Mum.

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Review from N B (Client) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been very fortunate to use the Home Instead (Retford and Gainsborough) branch. Every carer and manager has shown excellent standards.
This has been our first example of the care system. We have learned so much in the past few months and will never accept anything less than the standards
shown by your organisation.
Thanks for everything.

Reply from Vicky Waring, Director at Home Instead (Retford and Gainsborough)

Thank you for your kind words and feedback. We shall ensure that all the team are made aware


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Review from Michele H (Niece of Client) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Top marks for the team at Home Instead absolutely faultless. The caregivers are highly trained and professional in their care, yet they have been more like extended family in helping my Aunt. They have gone above and beyond many times in what can be a difficult job and for that I am very grateful. Timekeeping
is brilliant, always knowing who is coming is a very big help to someone who has dementia and routine is everything. Home Instead ticks all the boxes on every level, any queries just phone the office and easily sorted. In my Aunt's home jobs have got done because they know it needs doing, without having to ask. Thank you very much for all your help I cannot recommend you highly enough.

Reply from Vicky Waring, Director at Home Instead (Retford and Gainsborough)

Thank you for your kind words. I will make sure the team are aware.


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Review from P G (Daughter of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff that deliver such great care to our mother. Always delivered with dignity, patience and care. We are so reassured by the care at a time when bad press if often given in general about this service and feel able to keep Mum in her own home with these lovely staff
supporting us.

Reply from Vicky Waring, Director at Home Instead (Retford and Gainsborough)

Thank you for your kind words it means a lot. I will ensure the team know of your feedback


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Review from Glyn B (Son of Client) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Retford and Gainsborough) are an amazing company. We needed to sort care for my parents very quickly, and the team at Home Instead were fantastic and made it happen. Not only that, the caregivers are all brilliant - professional, hard-working and friendly. Other healthcare professionals
have spotted that we're using them, and have commented "they're the best". I would whole-heartedly recommend them.

Reply from Vicky Waring, Director at Home Instead (Retford and Gainsborough)

Thank you for your kind words. I will ensure that the team are made aware of your feedback


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Review from Alan G (Husband of Client) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my wife received over the period the service was used was exceptional in every aspect. Just a big thank you to the organisation and keep doing what you are doing. Great carers.

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Review from Robin F (Client) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service provided, they are most pleasant and will do anything for us. We mark them at 100%.

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Review from Catherine T (Daughter of Client) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend and cannot fault the care Mum has received. Each carer has taken time to get to know her as an individual and treats her as a special person. Communication between her care team is excellent any concerns or plans for the day are passed on for the next visit. The team noticed issues
and gently made suggestions that have improved Mum's life. Personal care is managed with dignity. Overall management is good, always available. In an emergency situation, Home Instead contacted me, stayed with Mum as long as necessary, reacting calmly and effectively. The app is reassuring, giving a brief summary of every visit. Excellent service, wonderful team.

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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Home Instead (Retford and Gainsborough) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Home Instead (Retford and Gainsborough) is calculated as follows: ( (82 Excellents x 5) + (6 Goods x 4) ) ÷ 88 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Retford and Gainsborough) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (6)

Rob & Zoe

Rob & Zoe

Job Title: Franchise Owners & Directors

We are really proud to run the business, which not only makes a difference to our clients and their families but also the wider community in Retford and Gainsborough. We aim to provide the highest possible standard of care, which not only meets but surpasses the ‘mum test'.


Kim

Kim Ryan

Job Title: Care Manager

Joined: 2015

Hi, I'm Kim and my main role as Care Manager is to oversee the day-to-day running of the office.


A big part of this role is to ensure the quality of the services we provide meets the high standards that Home Instead set and make sure that the client and care professional experience is the very best. Having personally cared for my Nan, I expect all the care that we deliver as a team at Home Instead Retford and Gainsborough to be of a standard I would be happy for my Nan or other family members to receive. I have been working in care for most of my career, across a range of roles from personally caring for my Nan, caring in residential settings, training care staff and care management and would love to hear from you if you have any queries about care for a loved one.


Outside of Home Instead, I enjoy walking my beautiful dogs, reading and spending quality time with my family.


Victoria

Victoria Beaumont

Job Title: Care Co-Ordinator

Joined: 2020

Hello, My name is Victoria, aka Tori.


Within my role at Home Instead, I wear many hats although my primary focus is on care coordination, This involves scheduling client visits with appropriate Care Professionals, and ensuring all client visits are allocated to care professionals who have similar personalities, likes and interests. I also ensure that clients and care professionals have the best possible experience when meeting for the first time by conducting Introductions between clients and care professionals.


I worked in the care industry many years ago however my predominant career was as a Groom/Au Pair. I have always been very caring, be it towards animals or people so when my mum was diagnosed with early onset Dementia at 52 years old it was the push I needed to get back into a caring employed role and be able to make a difference to people’s lives. I was unable to do this daily for my parents as they don’t live close enough. (I had been out of work for 5 years whilst raising my 3 young children).


From my first communication and then the interview I knew I couldn’t have picked a better company to work for, Home instead really is a family and we really are the best at what we do, I initially started as a care professional working mainly evenings and weekends, however, built my hours up as my middle child went to nursery full time, from there I became a senior care professional alongside my care professional clients, I was responsible for the quality assurance process, ensuring that Clients are receiving the best care possible whilst still maintaining the relationships with the clients I had been caring for the previous 2 years.


In August 2022 I became lucky enough to be offered the full-time role I am currently in. I love the fact that I can still continue to make a difference in clients' lives by working for a leading home care provider and ensuring clients receive exceptional care, the care I wish I could give daily to my mum.


Chloe

Chloe Waring

Job Title: Recruiting and Training Co-Ordinator

Joined: 2022

Hiya, I’m Chloe and I am responsible for all recruitment and training of new care professionals.


I joined the Home Instead family in February 2022 after deliberating for quite some time, I began work as a care professional on evenings and weekends around my 9-5 job and found myself falling in love with the role.


Following this, I decided to move full-time to Home Instead in September 2022 under the recruitment and training wing whilst still keeping my foot in seeing clients and talking to them on a regular basis.


Although I might be young, I have done my fair share of jobs and have never found a job as fulfilling and rewarding as working for Home Instead. From personal experience of helping care for my outstanding Great Grandma, I understand the importance of high-quality, compassionate care and I am proud to play my part as much as possible in supporting new staff to build relationships and enhance the quality of their client’s lives.


When I’m not in interviews or training, I assist in day-to-day activities in the office and act as a source of entertainment for all!


George

George Lambley

Job Title: Digital Marketing Apprentice

Joined: 2022

Hi, I’m George, the digital marketing apprentice.


My role at Home Instead is to create engaging and entertaining content for our social media platforms and websites, such as advertisements for Facebook, funny videos for TikTok, informative blogs for the website and more.


After college, I decided to seek an apprenticeship so I could learn to develop my digital and creative skills in a work environment. I have a strong passion for video editing and graphic design which comes from my love of film and makes content creation the perfect job for me.


Although I don’t often interact with our clients personally, I am still proud to know that my work goes towards ensuring that people get the care they need.


Faye

Faye Smith

Job Title: Client Experience Lead

Joined: 2024

My name is Faye. I live with my Husband and two Daughters in our family home.


I was brought up by my Mum, Grandma and Grandad in the same house in a small village in Nottinghamshire. I continued to live in the family house with my Grandparents until the age of 22.  


I am a caring person and have always loved to help people. My passion for working within care came from when my Grandad was no longer able to live independently. In my spare time, I enjoy spending time with my family and going out for the day, making memories. I enjoy swimming, walking and going out for meals.


Frequently Asked Questions about Home Instead (Retford and Gainsborough)

What Type of Services does Home Instead (Retford and Gainsborough) offer?

Home Instead (Retford and Gainsborough) offers Home Care.

How many Carers does Home Instead (Retford and Gainsborough) employ?

Home Instead (Retford and Gainsborough) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Retford and Gainsborough) to verify any information. View our terms and conditions. Home Instead (Retford and Gainsborough) has an Enhanced Service – more info.