Home Instead (Retford and Gainsborough)

We are really proud to run the business, which not only makes a difference to our clients and their families but also the wider community in Retford and Gainsborough. We aim to provide the highest possible standard of care, which not only meets but surpasses the ‘mum test'.

Hi, I'm Kim and my main role as Care Manager is to oversee the day-to-day running of the office.

A big part of this role is to ensure the quality of the services we provide meets the high standards that Home Instead set and make sure that the client and care professional experience is the very best. Having personally cared for my Nan, I expect all the care that we deliver as a team at Home Instead Retford and Gainsborough to be of a standard I would be happy for my Nan or other family members to receive. I have been working in care for most of my career, across a range of roles from personally caring for my Nan, caring in residential settings, training care staff and care management and would love to hear from you if you have any queries about care for a loved one.

Outside of Home Instead, I enjoy walking my beautiful dogs, reading and spending quality time with my family.

Hello, My name is Victoria, aka Tori.

Within my role at Home Instead, I wear many hats although my primary focus is on care coordination, This involves scheduling client visits with appropriate Care Professionals, and ensuring all client visits are allocated to care professionals who have similar personalities, likes and interests. I also ensure that clients and care professionals have the best possible experience when meeting for the first time by conducting Introductions between clients and care professionals.

I worked in the care industry many years ago however my predominant career was as a Groom/Au Pair. I have always been very caring, be it towards animals or people so when my mum was diagnosed with early onset Dementia at 52 years old it was the push I needed to get back into a caring employed role and be able to make a difference to people’s lives. I was unable to do this daily for my parents as they don’t live close enough. (I had been out of work for 5 years whilst raising my 3 young children).

From my first communication and then the interview I knew I couldn’t have picked a better company to work for, Home instead really is a family and we really are the best at what we do, I initially started as a care professional working mainly evenings and weekends, however, built my hours up as my middle child went to nursery full time, from there I became a senior care professional alongside my care professional clients, I was responsible for the quality assurance process, ensuring that Clients are receiving the best care possible whilst still maintaining the relationships with the clients I had been caring for the previous 2 years.

In August 2022 I became lucky enough to be offered the full-time role I am currently in. I love the fact that I can still continue to make a difference in clients' lives by working for a leading home care provider and ensuring clients receive exceptional care, the care I wish I could give daily to my mum.

Hiya, I’m Chloe and I am responsible for all recruitment and training of new care professionals.

I joined the Home Instead family in February 2022 after deliberating for quite some time, I began work as a care professional on evenings and weekends around my 9-5 job and found myself falling in love with the role.

Following this, I decided to move full-time to Home Instead in September 2022 under the recruitment and training wing whilst still keeping my foot in seeing clients and talking to them on a regular basis.

Although I might be young, I have done my fair share of jobs and have never found a job as fulfilling and rewarding as working for Home Instead. From personal experience of helping care for my outstanding Great Grandma, I understand the importance of high-quality, compassionate care and I am proud to play my part as much as possible in supporting new staff to build relationships and enhance the quality of their client’s lives.

When I’m not in interviews or training, I assist in day-to-day activities in the office and act as a source of entertainment for all!

Hi, I’m George, the digital marketing apprentice.

My role at Home Instead is to create engaging and entertaining content for our social media platforms and websites, such as advertisements for Facebook, funny videos for TikTok, informative blogs for the website and more.

After college, I decided to seek an apprenticeship so I could learn to develop my digital and creative skills in a work environment. I have a strong passion for video editing and graphic design which comes from my love of film and makes content creation the perfect job for me.

Although I don’t often interact with our clients personally, I am still proud to know that my work goes towards ensuring that people get the care they need.

My name is Faye. I live with my Husband and two Daughters in our family home.

I was brought up by my Mum, Grandma and Grandad in the same house in a small village in Nottinghamshire. I continued to live in the family house with my Grandparents until the age of 22.  

I am a caring person and have always loved to help people. My passion for working within care came from when my Grandad was no longer able to live independently. In my spare time, I enjoy spending time with my family and going out for the day, making memories. I enjoy swimming, walking and going out for meals.