Nationwide Care Services Ltd (Birmingham and Solihull)

Amington House, 95 Amington Road, Birmingham B25 8EP
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7.7 17 Reviews
  • Nationwide Care Services Ltd (Birmingham and Solihull), Birmingham
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Care Provided by Nationwide Care Services Ltd (Birmingham and Solihull)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Waheed Azam (Manager)

Funding & Fees Guide for Nationwide Care Services Ltd (Birmingham and Solihull)

  • Prices

  • £19-£23 per Hour

  • All Fees depend on each clients specific needs and requirements and also the area in which you are based. For more information please contact or email us directly.
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Nationwide Care Services Ltd (Birmingham and Solihull) Reviews (17)

7.7

Nationwide Care Services Ltd (Birmingham and Solihull) has a Review Score of 7.7 (7.667) out of 10, based on 4 reviews in the last 2 years. Over all time Nationwide Care Services Ltd (Birmingham and Solihull) has 17 reviews.

Overall Experience

  • 9
  • 5
  • 1
  • 0
  • 2

Date Published

17
1
1
4
13

Review from J N (Wife of Client) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not fault any of the carers who look after my husband - he is treated with dignity and nothing is too much trouble for them. He looks forward to their visits and they laugh and joke with him which he looks forward to daily. He is dyslexic and does not write or spell. He has agreed with all I have
written down.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris A (Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Could there be a worse agency service? Turn up when they like and stay 15 minutes maximum. Not gentle or thorough with personal hygiene.
Sit outside our house filling in their hours. Better employed in the F1 pit lane doing fast tyre changes.
Turn up late for the teatime visit and suggest that the
evening visit may not be required!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gary M (Son of Client) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care fine - no problems.

Reply from Waheed Azam, Director at Nationwide Care Services Ltd (Birmingham and Solihull)

Hello, thank you for taking the time to leave a review. We appreciate all feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C H (Daughter of Client) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother has received from all her carers. It's brilliant that we have regular carers that know my mum and me. The carers know the routine that Mum prefers and her likes and dislikes.

Reply from Waheed Azam, Director at Nationwide Care Services Ltd (Birmingham and Solihull)

Hello, thank you for taking the time to leave a review. We appreciate all feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Grandson of Client) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Disgusting behaviour from the staff in and out of the office, lie and hide things to cover their tracks. Abusive behaviour and lack of duty of care for clients. Also, treat the only few good carers like dirt, the rest of the carers need to change jobs because they have no care for others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R H (Client) assisted by family/friend published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service user for last four weeks, great professional carers. Always consistent with times so I know when to expect them each day. Respectful and courteous, they know my requirements exactly and always try to go above and beyond for me. Made me feel comfortable from the first day.

Reply from Waheed Azam, Director at Nationwide Care Services Ltd (Birmingham and Solihull)

Hello, thank you for taking the time to leave a review. We appreciate all feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N W (Husband of Client) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When they have done the job for my wife I am happy for them to go.

Reply from Waheed Azam, Director at Nationwide Care Services Ltd (Birmingham and Solihull)

Hello,


Thank you for taking the time to leave a review. We appreciate all feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K F (Client) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am generally satisfied with the service. However, as I am waiting for a hip consultation, I am bed or chair-bound. My carers have to move me from one to the other to wash, dress and use the toilet. Sometimes, this does make me feel as though I am being rushed, otherwise, very caring. I have gotten
used to the carers as time has moved on, and I find them to be very understanding. I am happy for them to leave early.

Reply from Waheed Azam, Director at Nationwide Care Services Ltd (Birmingham and Solihull)

Hello, thank you for taking the time to leave a review. We appreciate all feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Debbie H (Daughter of Client) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no words good enough to explain how professional and considerate and truly caring this company is. The staff were unbelievably fantastic and so loving to our dear mom who now unfortunately, has passed away. We as a family all agree we couldn’t have asked for better service. The ladys that visited
our mom were absolutely angels and we can’t thank them enough sincerity and even shared tears and emotions of their warm caring hearts.
Thank you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from W D (Daughter of Client) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was offered care services as part of the Social Services Re enablement Programme, then subsequently, a second time after a hospital stay. She appreciated having the same carer twice per day on most days so that they built up a rapport with her. The carers were always very caring, eager to
do things how Mum wanted, and in one carers own words, "care for my client as I would care for my own relative". On two occasions the carer found my Mum poorly on arrival and acted promptly by calling the ambulance and contacting me. The office staff were also very efficient whenever I had cause to speak to them and organised the care arrangements very effectively.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael L (Client) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy with the care received.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marion J (Sister of Client) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care my brother receives.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mike H (Son of Client) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great service, highly recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joyce A (Client) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service Nationwide is providing. My carers are friendly, especially my regular carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S R (Daughter-in-law of Client) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with this agency for 6 months. I initially went with this company due to the reviews online and they have not disappointed. My mother-in-law has regular carers and enjoys their company. When I call her at the end of the day she seems to keep praising the work the carers do. The office staff
are also very attentive. When I requested a time change and to order extra items for my mother-in-law they were very quick and prompt. Overall happy!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S K (Granddaughter of Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother was home alone when the carers arrived. She didn't look well to them, her regular carers knew she wasn't herself, she looked pale, they called 999 and waited until an ambulance arrived.
The manager called my father to inform him. The ambulance identified my grandmother's oxygen levels
and they were very low and it could have been life-threatening. We are very grateful as a family for all the support we received from Nationwide Care Services. They have a great team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A J (Grandson of Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was receiving care from Nationwide Care Services.
They provided good quality care for her. She was very happy with her care, considering she was reluctant to having care in the first place.
Carers were consistent and very friendly. They understood my grandmother's needs and communicated
well with her. I would definitely recommend Nationwide Care Services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.7 (7.667)

Overview of Review Score

The Review Score of 7.7 (7.667) out of 10 for Nationwide Care Services Ltd (Birmingham and Solihull) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.667 for Nationwide Care Services Ltd (Birmingham and Solihull) is calculated as follows: ( (10 Excellents x 5) + (8 Goods x 4) + (6 Very Poors x 1) ) ÷ 24 Ratings = 3.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nationwide Care Services Ltd (Birmingham and Solihull) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Nationwide Care Services Ltd (Birmingham and Solihull)

What Type of Services does Nationwide Care Services Ltd (Birmingham and Solihull) offer?

Nationwide Care Services Ltd (Birmingham and Solihull) offers Home Care.

How many Carers does Nationwide Care Services Ltd (Birmingham and Solihull) employ?

Nationwide Care Services Ltd (Birmingham and Solihull) employs 400 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nationwide Care Services Ltd (Birmingham and Solihull) to verify any information. View our terms and conditions. Nationwide Care Services Ltd (Birmingham and Solihull) has a Basic Service – more info.