Fortune Life Home Care

235 Hayling Road, Watford WD19 7NU
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9.8 35 Reviews
  • Fortune Life Home Care, Watford
Fortune Life Home Care provides comprehensive and flexible care packages to allow people to keep living at home with their privacy and dignity respected at all times.

Their person-centred care services include home care, live-in care, palliative and dementia care. These services can be provided via either short visits or 24-hour care, should the individual need it.

The agency received a 'Good' rating from the CQC on July 2018 for their high-quality care services.

Mental stimulation and simple physical exercise are strongly encouraged and factored into Fortune Life's personal and support plans depending on individual needs and interests.

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Care Provided by Fortune Life Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Fortune Life Home Care
  • Person in charge
  • Elda Sundram (Owner/Manager)

Funding & Fees Guide for Fortune Life Home Care

  • Prices

  • Competitive prices, please call for more information

Fortune Life Home Care Reviews (35)

Total of 35, showing 1-20
9.8

Fortune Life Home Care has a Review Score of 9.8 (9.806) out of 10, based on 12 reviews in the last 2 years. Over all time Fortune Life Home Care has 35 reviews.

Overall Experience

  • 28
  • 7
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Date Published

35
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Review from M B (Daughter of Client) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care we receive. My dad is extremely well looked after. Our cares are kind, gentle, professional and always on time. I could not recommend the service more highly - in fact I don't know what we would do without them! 10/10

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Review from L P (Daughter of Client) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a carer for my father for around 5 years as and when required. She would come in to give him a shower, help him dress and make sure he had eaten. More recently his carer has been responsible for helping prepare meals and made sure my father was fed and had taken his medication. His carer
is an absolute joy and my dad is very fond of her. She is totally trustworthy, gave me regular updates and her standard of care was 100%. I knew dad was in safe hands. I have absolutely no concerns about recommending his carer for future care work.

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Review from D P (Client) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

She is always helpful and cheerful.

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Review from B C (Son of Client) published on 31 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Fortune Life Homecare has been nothing but exemplary. Their care and attention to our mum were simply as wonderful as she could be. difficult to deal with. They looked after mum showing her dignity was always considered.

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Review from R B (Client) assisted by family/friend published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I receive from Fortune Life Home Care. The carers are always helpful kind and punctual. They take time to ensure all my needs are met and to make sure that I am okay.

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Review from Sarah G (Daughter of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care the manager and the team provide for my mother. They are kind patient and good-humoured. They are reliable and don't let me down and I feel happy mum is in safe hands while I'm at work. The manager has the same carers looking after Mum (including herself) to reassure her.
The manager has provided care at short notice and there is regular communication between us. The carers write a note each visit to say how Mum has been that day.

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Review from G P (Client) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring help with shaving, dressing, clear-ups, and seeing me safely downstairs for breakfast in the mornings. Would not have been able to cope without her.

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Review from M N (Daughter of Client) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standard of care and dignity is excellent. Unless prompted, household care is not to the highest standard. Caring for my mother is of great importance to my brother and I. Sometimes there is a lack of communication between myself and the carers, if there is a lack of anything I need to know
e.g fan not working.

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Review from S W (Daughter of Client) published on 7 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives is professional, caring and competent. Both my mum and I trust the carers that come, and she gets on really well with them. We consistently have the same two carers each week (bar holidays), and that is really great for my mum. The organisation is easy to contact, and I feel
my mu's care needs are well met.

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Review from Rashmi T (Daughter of Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer continuously shows care, compassion, respect and excellent standards, which we are very grateful for. He pays attention to every detail and provides the utmost high quality care, along with the manager. We could not ask for better care. Both go out of their way to help my dad and family, always
going the extra mile for everything, including the small things which really count too. Both are reassuring, lovely and kind people. Lucky to have them!

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Review from Louise M (Daughter-in-law of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We continue to be very pleased with the care provided. The team are always willing to go the extra mile. My mother-in-law is very happy with all the carers that visit and the positive impact they have on her quality of life.

Reply from Eldalyn Sundram, Owner/Manager at Fortune Life Home Care

Many thanks for your review, we always try our hardest.


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Review from Susan G (Wife of Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and helpful. Have recommended to friends. Nice and friendly carers.

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Review from J A (Wife of Client) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very happy with the night carers - very helpful and caring.

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Review from M G (Client) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good and happy with the service.

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Review from M O (Client) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comes highly recommended. Always complete the task in hand. Going above and beyond, adhering to guidelines, amazing care always. Supports in all extended avenues where required. Always compassionate and dependable. In my vulnerable position, I have been made to feel totally safe.

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Review from Jackie M (Daughter of Client) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her lovely team of carers took over from another care agency that were struggling to get two carers for Mum at the time when her condition had deteriorated.
The manager swooped in and was like an angel when things had become quite stressful and sad for Mum.
We are so pleased with the
care given and things have become much calmer, which has helped so much with Mum's anxiety.
Catheter care and the complications that can come with that have become much more manageable.
We are very pleased and Mum is much happier.
Well done all.


.


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Review from D M (Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We look forward to all the staff; they are all very good at looking after us.

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Review from J B (Client) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review from L P (Daughter of Client) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed home care for my mother at short notice following an unexpected hospital stay. From the beginning, Fortune Life Home Care were reassuring, professional and caring. They took time to get to know my mother and father and understand their needs in a courteous, respectful way. They now care as
much for my father as my mother as his needs have increased.

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Review from P W (Wife of Client) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found all the staff very friendly and helpful. Nothing is too much trouble.

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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Fortune Life Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Fortune Life Home Care is calculated as follows: ( (60 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 72 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Fortune Life Home Care is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Fortune Life Home Care

What Type of Services does Fortune Life Home Care offer?

Fortune Life Home Care offers Home Care.

How many Carers does Fortune Life Home Care employ?

Fortune Life Home Care employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Fortune Life Home Care to verify any information. View our terms and conditions. Fortune Life Home Care has an Enhanced Service – more info.