What Type of Services does Great Park Homecare offer?

Great Park Homecare offers Home Care.

How many Carers does Great Park Homecare employ?

Great Park Homecare employs 25 carers.

Great Park Homecare, 59-60 Thames Street, Windsor, Berkshire SL4 1TX

Review from H K (Daughter of Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience

Great Park Homecare provided personal care for my mother for four months and the quality of the care was outstanding. The small core team of carers who looked after her were kind, compassionate and competent. They were also very patient whenever my mother -- who was fiercely independent -- became (understandably)

frustrated by her age and frailty. My sister and I knew that Mum was in good hands. But the point at which Great Park Homecare most clearly showed its true colours came towards the end of my mother's life when she had a fall late one night. Neither my sister nor I were close by. So, when my mother's pendant alarm went off, it was the owner and his wife who dashed over to check up on her and call an ambulance -- this at nearly midnight, some two hours after the normal working day had ended. My sister and I are deeply grateful for the support Great Park Homecare provided during a very difficult time.

Reply from Adrian Greensmith, Director at Great Park Homecare

We fully appreciate that this is a challenging time for you both, so are more than grateful that you have taken the time to review the service we provided to your mother.It has truly been a privilege to have supported your mother to remain able to live independently at home, to almost the very end of her life. Your mother's fierce independence created extremely strong bonds with our staff and she is missed.My wife & I knew when we took that late night call from you, that leaving your mother uncared for was not an option for us. It was an easy decision to go and support her.Thank you again for choosing to use our services, we wish you both well.

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Review from J O (Daughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience

I have had the pleasure of meeting many of the carers who attend to my father and mother over the last 12 months or more.
At every point the care provided has been exceptional by all staff there is a true sense of genuine pride in what they do.
On more than one occasion, they have gone over and above

in certain situations. Whenever we needed to change what we needed or asked for more, this has never been a problem. Truly remarkable care from all with this company, from the carers to the management.

Reply from Adrian Greensmith, Director at Great Park Homecare

Thank you very much for taking the time to provide such a lovely review. We will make sure our staff see it, as they sit at the core of all we do. Our aim is always to be flexible to changing situations, so I'm delighted that you and your family are feeling that benefit.

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Review from R M (Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience

After an accident, I needed some help with personal care. Great Park Homecare was highly recommended to me and really lived up to that recommendation. The help I received was invaluable and reassuring during a time that was very challenging for me. It was wonderful to be able to call on them for just

a couple of months and to know that this help is available to me if needed in the future for whatever period of time.

Reply from Adrian Greensmith, Director at Great Park Homecare

Thank you very much for providing a review of our service. It has been lovely getting to know you, seeing your rapid recovery and knowing that our flexible support enabled you to end our support with no ongoing commitment or cost from us as you said to me recently, we hope not to meet professionally for a long time. But, it's good that you know you can call us if and when you need us.

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Review from S B (Son of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience

Great Park Homecare have been my mum's carers ever since 2017 when my mum's mobility worsened.
Three times a day two carers attend to my mum at her home.
The company and the carers have been professional, caring and supportive throughout, which has been such a help and relief for me as I live a distance

away.

Reply from Adrian Greensmith, Director at Great Park Homecare

Thank you for taking the time to provide a review of our service. Your mum is our most longstanding client and we are delighted that you have the ongoing confidence to allow us to manage her support.

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Review from Sally S (Daughter of Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience

In the final weeks of our mother's life, we could not have been better supported by the Great Park Homecare team. The quality of care was exceptional: Mummy's needs were first and foremost in their minds but they never lost sight of the needs of my sisters and me. They found the right balance of gentleness,

dignity, humour and courage to support us. They showed great flexibility in accommodating Mummy's changing needs and the team went above and beyond to ensure Mummy received the best level of support possible in such challenging circumstances. They could not have been a better partner to us.

Reply from Adrian Greensmith, Director at Great Park Homecare

Thank you very much for taking the time to provide such kind words, especially when emotions will still be raw for you & your family. Our staff were all so proud to be involved in making your mum's final days as comfortable as they could. We will always hold dear the trust you placed with us. Thank you.

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Review from Emma R (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience

I have been delighted with the service we have received from Great Park Homecare for my dad. They have been really flexible, providing blocks of respite care so that my mum can go away on holiday as well as regular sessions as needed. They have really supported us to navigate his changing needs, making

suggestions and giving us feedback on how things are working. The staff are highly professional but also caring - some even attended his 90th birthday party! I would not hesitate to recommend them - the peace of mind their service gives us is invaluable.

Reply from Romola Ganguli, Director at Great Park Homecare

Thank you for your reassuring review. We are delighted to know that you and your family are benefitting from peace of mind to know that your father's support needs are being fully met by our professional team of care staff and care management team. It is a joy to know that your mother can also continue to lead a fulfilling and active life by trusting our company and utilising our flexible respite service. We are very privileged to share in celebrating your father's life. May there be many more milestone moments to come.

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Review from A H (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience

I have been delighted with all the guidance and help the team at Great Park Homecare has given me whilst I have moved my mum out of a care home back to her own home. They have made sure that she has all the equipment she needs from Occupational Therapy.
Since she has moved back home they have given

her all the support and kindness she needs to stay there.
Both my mum and I are so grateful for this. Thank you.

Reply from Adrian Greensmith, Director at Great Park Homecare

Thank you very much for taking the time out to provide your thoughts on our service. When we started Great Park Homecare, the life-changing impact our support would have for clients and their families was not fully appreciated by us, we just wanted to do the right thing for people. To now see what has been achieved in getting your Mum back where you all want her to be is so immensely rewarding for us. Thank you for entrusting us.

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Review from Tim O (Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience

Their carers are most kind and attentive and arrive mostly on time, never more than 1/4 hour late. They are very good at dealing with any problems one may have. Their app system records these problems so the next team arriving know exactly what has happened on previous visits.

Reply from Adrian Greensmith, Director at Great Park Homecare

Tim, thank you very much for taking the time out to provide your review and for your very kind words. We are keen that our carers always read up on what has occurred on the previous visit, so it is lovely that you have seen the benefit of that.

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Review from Paul F (Son of Client) published on 20 May 2024
Submitted via Website • Report

Overall Experience

Great Park Homecare was highly recommended and has lived up to the recommendation.
They are always responsive and helpful. Any issues or concerns I have about my parents has always been responded to in a timely manner.
All the staff have been kind, considerate and have treated both my parents with

care and respect.
It has been a great relief to me to know they are being looked after – this is the sort of thing that could easily make a massive negative impact on my own life, so I greatly appreciate the staff at Great Park Homecare.
I have no hesitation in recommending them to anyone who has elderly parents or relatives who need care in their own home.

Reply from Adrian Greensmith, Director at Great Park Homecare

Thank you so much for your kind words. Allowing strangers into one's home to care for loved ones is always challenging and we strive to engender trust with our clients. We are delighted that we are giving you that comfort and peace of mind.

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Review from V G (Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience

In all aspects, whether in communication or requests, my requirements have been met. Great Park is always there to advise and assist. I have always been provided with assistance in whatever I have required.
Every possible need I may have is always provided. I cannot thank Great Park enough for the

support.
Thank you.

Reply from Adrian Greensmith, Director at Great Park Homecare

Thank you very much for your kind words and for taking the time to write them. We are so pleased that you are delighted with the service we are providing to you and to have you as part of the Great Park Homecare family!

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Review from Doug F (Client) published on 28 February 2023
Submitted via Website • Report

Overall Experience

We have been very impressed with the kindness, care and professionalism of everyone at Great Park Homecare. From the first contact of coming to the house and assessing our needs, they have always shown a high degree of professionalism. All the carers turn up on time, even when the rota has been changed

to accommodate some unforeseen events. They have an app system which each carer uses to record notes of exactly what has been done and any small changes to the care needs. So the carer who calls in the evening has read the notes before she walks in the door and knows exactly what happened earlier that day. They make lots of suggestions of things that will help with Mom's care, which all together make a big difference. They help with the equipment, which we needed and always showed a gentle touch of kindness to Mom. Overall, a very positive experience. I highly recommend this company.

Reply from Romola Ganguli, Director at Great Park Homecare

Thank you for entrusting your dear mother's care to us. We are pleased to know that her experience of our care to date has been one of 'professionalism'. We are proud to use the latest healthcare technology as part of our service for all service users. It provides peace of mind to both themselves and their family, that their changing care needs and wishes will be responded to swiftly, with greater levels of efficiency and effectiveness, without delay. All staff are fully trained to the highest level to use both technology and their own compassionate, caring instincts, with due protocols following the company's regulated policies and procedures. We look forward to continuing to help your mother lead as full and independent a life as possible.

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Review from P H (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience

My mother has been having care from this company for over a year. She is very happy with the service which has enabled her to remain independent at home. The carers are polite and considerate. They give my mother choices which she appreciates. E.g shower or strip wash.
Management are very good at communicating.

They respond promptly to queries and requests. They are also excellent at responding to my mother's changing needs. In summary, my mother and we, as a family, are very happy with the service which this company provide and we thank them sincerely.

Reply from Romola Ganguli, Director at Great Park Homecare

We are privileged to continue supporting your delightful mother for some time now. It is wonderful to know that your mother is able to fully enjoy her independence in the familiar surroundings of her own home. Yes, all our staff are trained to respect and act on the wishes and preferences of our clients in a professional and sensitive manner. Our carefully recruited carers are continually monitored for their competence and confidence to deliver safe, compassionate and responsive care. All staff have committed to providing care in a dignified manner whilst adhering to a Code of Conduct. The Care Management Team understands the importance of maintaining prompt and proactive communication to serve the best interests of your mother. Your thanks will be passed on to the team.

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Review from T T (Daughter-in-law of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience

My father-in-law needed care daily, Great Park Homecare was recommended to me by a friend whom they care for. The service received is excellent! They have put themselves out to accommodate the needs of my father-in-law. They are excellent at communicating should there be any needs (i.e. shopping or

any problems). I would highly recommend the very caring team of carers. Thank you, this has taken a real load off my shoulders.

Reply from Romola Ganguli, Director at Great Park Homecare

It is wonderful to know that your friend's recommendation has paid off and you are reassured that your father-in-law's personal care needs are being met to an excellent and '5-star' standard. By use of the latest technology, we are able to maintain great and timely communication between the carers and the care management team, so that we can be agile and swift in our response to any changing situations. We value working in close collaboration and being in proactive communication with our clients, their families and their relevant healthcare professionals, to uphold our belief in delivering care in a holistic way, meeting specific client needs. Thank you for trusting us to care.

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Review from Sue K (Wife of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience

We have a regular carer who is excellent. She looks after my husband very well and takes charge whilst she is here. In fact, he will do what the carer says more than me! His carer talks to him, asks him things and has made many suggestions to improve his well-being.
As a company, Great Park is very

good. They try very hard to deliver a caring and supportive service - not just to my husband but to me as well.
Like all care companies, they struggle with recruiting carers and until the UK recognises carers as a career role it will continue to be difficult.
We are very happy to be with Great Park.

Reply from Romola Ganguli, Director at Great Park Homecare

Your genuine feedback is gratefully received. We are always too pleased to do what we can to deliver the best care possible for your husband, within the national and local labour landscape of social care staffing crises. In spite of such external challenges beyond our control, we will not drop our 5-star standards to provide professional and responsive support to our clients, whom we consider a valued member of the Great Park Homecare family. Likewise, as First Living Wage Foundation-accredited homecare employer, we invest heavily in ensuring our staff remain fairly paid; are compassionate, fully trained and qualified to professionally deliver support in a trusted, safe and responsive manner which meets all our client's individual needs. Like all well-run companies, we very much value constructive feedback, so we can continue to improve for the overall wellbeing of our clients and are proudly accredited as Berks' first homecare company with UK's "Good Business Charter".

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Review from Audrey R (Wife of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience

I have been using Great Park Homecare for about a year. It has been so helpful to use such a caring and well-run service. It gives me great confidence in helping me to manage my husband's health issues in knowing that I can call on their services with absolute confidence.

Reply from Romola Ganguli, Director at Great Park Homecare

Thank you for affording time to submit a review of our service. We are delighted that you and your husband have overall, experienced nothing less than a 5-star service from us. Our mission is to deliver the best, trusted care possible and to ensure peace of mind and reassurance to both clients and their families. We are reputed to be Windsor's trusted home care company and have proven, through using state-of-the-art monitoring technology, to professionally deliver services that are absolutely safe, caring and responsive to clients' medical and wellbeing needs in a holistic and timely manner. It is great to know that you do feel reassured and confident in our services so that you too feel supported by us and do not feel alone to manage your husband's health. Being a small, family company, we can respond swiftly and responsibly. We're here to help when you need us.

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Review from Sandy C (Daughter of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience

Great Park Homecare has been providing care for my father for the past four years. As I do not live near him it is very reassuring that they are providing such an excellent service. The carers are fully supportive and friendly and the management team have also been excellent when queries have arisen.

All in all a first-class service.

Reply from Romola Ganguli, Director at Great Park Homecare

Thank you for your kind review, Sandy. We understand how difficult it can be to look after loved ones from afar and are pleased to know that we can give you peace of mind as you entrust the daily care of your father's wellbeing (and now also for your dear mother). Over the years, we have been able to treat your parents as part of our own family, with dignity and respect. We have enjoyed taking them on visits outdoors such as seeing a London-bound steam train pass by locally and also spoiling them to tea and cake, whilst having the opportunity to socialise with fellow clients. Recently, we were delighted to have the honour of celebrating your father's birthday. The Great Park Homecare family looks forward to celebrating many more birthdays with him!

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Review from Gary I (Son of Client) published on 18 May 2021
Submitted via Website • Report

Overall Experience

We have Great Park care to attend to my father's daily needs. They come in 4 times a day and make his meals and deal with his personal care.
The care staff are friendly and supportive. They spend time chatting with my father which he enjoys.
I can phone or email with any concerns and get a reply

immediately.
Very pleased with the service they provided.

Reply from Romola Ganguli, Director at Great Park Homecare

Your feedback is greatly appreciated, Gary. Thank you. We are delighted that your father enjoys the wonderful company of his carers who are all specifically trained to engage in meaningful conversation and activity with clients once the main care tasks are completed and time permits. The Care Management Team are keen to respond swiftly and constructively to all client queries within 24 hours. The Directors and their staff are all driven to deliver the best care possible.

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Review from R G (Daughter of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience

My mum has been delighted with all the helpers who have come to her house. Service has always been friendly, flexible, reliable and professional. This is both on the part of the managers and the care workers themselves. I would thoroughly recommend them.

Reply from Romola Ganguli, Director at Great Park Homecare

Thank you for your helpful review. We are delighted and privileged to provide 5 star support and care for your Mother. We also enjoy ensuring she is professionally respected as a valued member of the Great Park Homecare family. We aim to please and respect.

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Review from Peter F (Son of Client) published on 30 April 2021
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Overall Experience

We had reason to call upon the services of Great Park Homecare at short notice and they were able to step up without issue.
As first time users of this kind of service, we were unsure what to expect but the manager and the team made us feel welcome and took over the care of my mother without complaint.

She was not the easiest person to deal with due to her dementia/Alzheimer’s but we received regular updates and they were happy to go that extra yard to pick medication up or take her to appointments.
Without them we would have struggled due to geographical distances and they helped us get her in to hospital when needed. Good job. Thank you.

Reply from Romola Ganguli, Director at Great Park Homecare

Peter, thank you for your review. As the company recognise the challenges that family members can face to care for a loved one from a distance. That is why we strive to provide peace of mind and reassurance by delivering safe, responsive and fully trusted 5 star care, that is a cut above the rest. All our staff are fully trained in caring for those living with dementia and learning disabilities amongst other complex conditions. We miss your mother being a lively member of our 'Family' with whom many fond memories were made.

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Review from Linda V (Daughter of Client) published on 30 April 2021
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Overall Experience

The care and support my mother received made an extremely difficult period in our lives very much happier and easier. The well trained and caring staff became an extension of our family and mother looked forward to their visit. Any concerns or changes we occasionally had were very quickly addressed

and resolved. Someone was always on hand and I am happy to recommend Great Park Homecare most highly.

Reply from Romola Ganguli, Director at Great Park Homecare

Your Review is greatly appreciated Linda, thank you. Our company mission is to 'deliver the best care possible' ensuring a 5-star Service that is safe and trusted by both family members and their loved ones alike. Yes, all our staff are trained by a fully qualified and experienced Healthcare Trainer and monitored by our experienced Care Management Team, to remain compliant and responsive to clients' wishes. The carers who visited your mother certainly built a close and fond relationship with your mother and miss visiting her. We were privileged to have been of support and service to your mother plus giving family members peace of mind.

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