My wife gets on well with them all and considers them her friends; they help us in any way they can.
J G (Husband of Client)
It has been a great relief to me to know they are being looked after
Paul F (Son of Client)
The staff are highly professional but also caring - some even attended his 90th birthday party!
Emma R (Daughter of Client)
£34 per hour
Uniquely, Great Park Homecare does not bill for a visit which is cancelled with 24 hours notice.
So lunches out with loved ones and unplanned hospital stays, will not incur fees.
Understanding that family members do not always live locally, Great Park Homecare fees cover the day to day provisioning of support, such as ordering & managing medications and equipment, by engaging with appropriate professionals such as GPs, DIstrict Nurses and Occupational Therapists.
Great Park Homecare has a Review Score of 10 (9.983) out of 10, based on 10 reviews in the last 2 years. Over all time Great Park Homecare has 51 reviews.
Review from Glenda K (Friend of Client) published on 30 April 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Romola Ganguli, Director at Great Park Homecare
Thank you for your feedback, Glenda. We are delighted that you felt our care services to be of an excellent standard across the board. Whilst it is challenging to find several 'Mary Poppins', our recruitment process is very robust and stringent to ensure that we hire not only compassionate carers but also staff who have a 'must do' attitude, show innovation and smart thinking plus demonstrate good written and spoken English. We are pleased that your friend's dignity, choices and wishes were respected by her carers.
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Review from Mohammed A (Brother of Client) published on 30 April 2021
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5.0 out of 5
Reply from Romola Ganguli, Director at Great Park Homecare
Your feedback is most appreciated, thank you. We enjoy your brother being part of our 'family' of clients for some time now. I am delighted that you too feel we are delivering a 5 star service to support your brother as best as possible. With our close monitoring systems, we are always keen to ensure we meet his most current need and that you have peace of mind, knowing he is in our safe and trusted hands.
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Review from Amanda N (Client) published on 29 April 2021
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Overall Experience
5.0 out of 5
Reply from Romola Ganguli, Director at Great Park Homecare
Thank you for your favourable review of our service, Amanda. We are delighted that you are receiving our usual outstanding 5 star-rated levels of trusted and safe service. We are always on a mission to deliver the best care possible to our 'family' of clients, by our compassionate and professionally trained 'family' of staff.
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Review from Ruth L (Daughter of Client) published on 29 April 2021
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5.0 out of 5
Reply from Romola Ganguli, Director at Great Park Homecare
We are delighted to have been able to support your mother at such short notice. We are proud to offer a rapid response service to assist with such situations you, yourselves experienced. We are pleased that you found our service 5 stars. We strive to deliver a trusted and safe service for our family of clients, which has no hidden fees or binding minimum-length contracts. We wish your mother well but will always be happy to welcome her back into our family, should she need us.
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Review from G B (Wife of Client) published on 16 December 2020
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Overall Experience
5.0 out of 5
Reply from Romola Ganguli, Director at Great Park Homecare
Thank you for your review and feedback. We are delighted that you find our carers can be fully trusted, as well as caring and professional - all qualities we carefully ensure during our rigorous staff recruitment and training processes. We will settle for nothing less. Clients and their families can remain reassured and have peace of mind that the best care possible, is being delivered without compromise.
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Review from P C (Client) assisted by family/friend published on 16 November 2020
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5.0 out of 5
Reply from Romola Ganguli, Director at Great Park Homecare
As one of our first and loveliest clients to entrust your care and support in us, we thank you very much for your positive review. Our staff always enjoy visiting you and ensuring that they go the extra mile to give you the companionship and service you require according to your preferences. We fully understand the adverse impact living alone can have for independent senior persons, so hope to continue inviting and treating you to our social programme of events when we are all safe enough to do so. Meanwhile, we will continue to run our weekly, free Telephone Befriending Service, if you need to hear a friendly voice from one of our caring team members.
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Review from Sunita S (Client) published on 9 November 2020
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5.0 out of 5
Reply from Romola Ganguli, Director at Great Park Homecare
Thank you very much for your favourable feedback. It is a privilege for our staff to serve and support you as and when you require it. Your pet has also become a favorite amongst staff, so always a pleasure to pet-sit. We will continue to go the extra mile to help you live a safe and independent life at home.
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Review from Linda F (Sister of Client) published on 26 October 2020
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Overall Experience
5.0 out of 5
Reply from Romola Ganguli, Director at Great Park Homecare
Thank you for your feedback, Linda. We at Great Park Homecare always welcome and value reviews greatly to ensure our services continue to be first class. We are delighted that we can make a positive difference to all our clients' lives so that they can remain safely and happily in their own homes. By delivering a trusted service, we always strive to be a cut above the rest to provide peace of mind to clients' family members.
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Review from Beverly W (Client) published on 16 September 2020
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3.0 out of 5
Reply from Romola Ganguli, Director at Great Park Homecare
We're pleased that since your long tenure with us, you've been able to continue living independently & safely at home. We do not discriminate against "various nationalities & cultural backgrounds'" & are very proud of our diverse & inclusive workforce (95% British), who are all carefully recruited, trained & developed to competently undertake their demanding roles. Indeed, one of our main stringent recruitment criteria amongst others is for good spoken & written English by all Company Staff. The Company's responsible & robust compliance with UK's GDPR legislation & Confidentiality Policy can be mistaken as a 'secretive culture'. All staff are contractually obliged to protect staff & client data. Your carers have always gone above & beyond the call of duty to ensure your safety & positive well-being & your Christmases & birthdays have been recognised. Our Key Worker System has always ensured the effective & safe delivery of your care, meeting your exacting preferences & outcomes.
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Review from J G (Husband of Client) published on 18 August 2020
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5.0 out of 5
Reply from Romola Ganguli, Director at Great Park Homecare
Thank you for your feedback. We at Great Park Homecare are proud to be able to deliver the best care and support possible for you and your wife so you can continue to enjoy living your independent lives happily together.
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Review from Anne S (Friend of Client) published on 7 August 2020
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5.0 out of 5
Reply from Romola Ganguli, Director at Great Park Homecare
Your review has been greatly appreciated. Thank you. We are delighted that you find our support and care Service to be Excellent overall and value for money. The Company strives to ensure that all care and support is delivered by a team of compassionate care staff, who provide dignity and respect to all clients.
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Review from Eric J (Client) published on 7 August 2020
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5.0 out of 5
Reply from Romola Ganguli, Director at Great Park Homecare
Thank you for your Review. Our staff are only selected on the basis of being compassionate and caring.
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Review from Angela D (Wife of Client) published on 22 July 2020
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5.0 out of 5
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Review from J B (Client) published on 21 July 2020
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4.0 out of 5
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Review from E H (Client) published on 7 July 2020
Submitted via Postal Card •
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5.0 out of 5
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Review from Jackie O (Wife of Client) published on 19 June 2020
Submitted via Website •
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5.0 out of 5
Reply from Adrian Greensmith, Director at Great Park Homecare
Thank you for taking the time to write a review for us. We do hope to see you both again once Covid-19 calms down and wish you well in the meantime.
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Review from Joan M (Wife of Client) published on 7 September 2018
Submitted via Postal Card •
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5.0 out of 5
Reply from Romola Ganguli at Great Park Homecare
Thank you for your review. We pride ourselves on delivering the best care possible that can be trusted and is based on two key values-service excellence and integrity. We know how critical good communication is for clients' well-being; we also only recruit those carers who have good spoken English, to safely deliver support services. We are privileged to play a key part of your husband's life, to ensure he leads the highest quality of life he can within his own home.
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Review from Edith G (Client) published on 6 September 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from Charles R (Client) published on 6 September 2018
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5.0 out of 5
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Review from Peter John D (Husband of Client) published on 16 May 2018
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5.0 out of 5
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The Review Score of 10 (9.983) out of 10 for Great Park Homecare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.983 for Great Park Homecare is calculated as follows: ( (57 Excellents x 5) + (1 Goods x 4) ) ÷ 58 Ratings = 4.983
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Great Park Homecare is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Aug 2017
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Job Title: Registered Manager
Joined: 2017
Carole Henderson has wealth experience and knowledge of working in the care sector. Her career in care started over 20 years ago and Carole has held management positions for 15 years. Qualified to a high level, Carole has achieved her NVQ Level 4 in Management and also holds a City & Guilds RMA. Carole has outstanding people skills, is highly organised and pays attention to detail. She manages, supports and guides her care team to provide an expert and professional service.
Job Title: Director & Owner
Joined: 2015
With over 20 years as a business professional in client service management, Adrian’s previous personal experience of the home care industry, to find appropriate and reliable care for family members, left him with the deep feeling that care provision could and should be much better. More specifically, client communication and quality of service was severely lacking from existing care providers. As a strong advocate of volunteering and proactive Chairman of Windsor Mencap, Adrian has the experience, skills and empathy to fully understand clients’ individual needs and find bespoke care solutions for them. His greatest strength lies in his ability to remain calm and engage collaboratively to ensure a positive and happy outcome for all. Adrian has qualified as a Dementia Friend Champion and is keen to host local information sessions for the community to share his awareness of Dementia.
Adrian said: "I want to wake up in the morning knowing that during the day ahead we will improve the lives of our clients, then to go to sleep at night knowing that my carers felt well trained, equipped and respected for their amazing work."
Job Title: Director & Owner
Joined: 2015
Prior to becoming Director and Owner of Great Park Homecare, Romola successfully developed a business management career working in the public and private sectors both in UK and internationally. Romola holds a Master's degree in business which, combined with her experience in customer service, marketing, project management and training, enables her to focus on the Company’s operational and service excellence. Chair of an independent Berkshire Assistive Technology Group and also active volunteer for 3 local charities, Romola believes that understanding and delivering the right levels of community care to exacting high standards is crucial to enable each and every client to maintain their independence and positive wellbeing, in the convenience and comfort of their home. She also has a passion for enabling staff to realise their full potential by investing in their professional development.
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