Great Park Homecare

59-60 Thames Street, Windsor SL4 1TX
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10 51 Reviews
  • Great Park Homecare, Windsor
Great Park Homecare delivers ethical, safe & trusted care enabling you to remain living independently in your own home.

Their highly experienced team listens, understands, then provides tailored, yet flexible and professional person-centred care & support services.

An initial assessment, which takes into account feedback from all interested parties, forms the creation of a Care Plan which provides a mutually agreed framework and clarification of the care services to be delivered.

Client's care needs are then constantly reviewed using live monitoring technology as well as face-to-face Review Meetings, with changes affected immediately.

Family members, no matter however far away they live, may also keep abreast & be reassured of the care & support being delivered by accessing the Care Plan and visit notes via their cloud-based system.
Appreciating that situations are fluid, Great Park Homecare does not charge for visits which are cancelled with more than 24 hours’ notice. So, no charges are made for respite breaks / hospital stays etc.

Great Park Homecare's differentiates itself from being an agency, as staff are selectively recruited with full background checks & in house training; followed by ongoing supervision & development by the experienced Management Team, to deliver exceptional professional care.

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Care Provided by Great Park Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Great Park Homecare
  • Person in charge
  • Carole Henderson (Registered Manager)
  • Admission Criteria
    • Flexibility to meet Service User needs is a core focus of Great Park Homecare, they do not believe that visit lengths as short as 15 minutes acheieve anything positive. Therefore 15 minute visits are not offered.

Funding & Fees Guide for Great Park Homecare

  • Prices

  • £34 per hour
    Uniquely, Great Park Homecare does not bill for a visit which is cancelled with 24 hours notice.
    So lunches out with loved ones and unplanned hospital stays, will not incur fees.

  • Understanding that family members do not always live locally, Great Park Homecare fees cover the day to day provisioning of support, such as ordering & managing medications and equipment, by engaging with appropriate professionals such as GPs, DIstrict Nurses and Occupational Therapists.

Great Park Homecare Reviews (51)

Total of 51, showing 41-51
10

Great Park Homecare has a Review Score of 10 (9.983) out of 10, based on 10 reviews in the last 2 years. Over all time Great Park Homecare has 51 reviews.

Overall Experience

  • 42
  • 8
  • 1
  • 0
  • 0

Date Published

51
3
10
10
41

Review from Pamela V (Client) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers come 3 times a day. They get me up, shower me, hair wash etc. They get me my breakfast, lunch and supper and dress me. I am very happy with my help.

Reply from Romola Ganguli at Great Park Homecare

We are delighted that through our compassionate and caring staff, Heritage Healthcare (Windsor) is able to make a positively significant difference to your life and enable you to remain independent in the comfort of your own home.


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Review from Shabana A (Sister of Client) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Heritage Healthcare Windsor provides a much-needed service to my brother helping support him day to day.

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Review from L B (Daughter of Client) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are friendly and helpful. They take time to talk to Mum. Most of the time they arrive on time now, if late we are always told.

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Review from J S (Client) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After the initial care, our first care company was satisfactory until they decided to use two carers instead of one when there was insufficient room in the waste room. Luckily friends introduced us to Heritage Healthcare in November 2015 who are excellent at resolving problems without delay.

Reply from Romola Ganguli, Director at Great Park Homecare

Over the past year and a half, it has been a privilege to provide home care for the family, knowing that the Service User is happy and able to remain in her familiar surroundings and with her family. Both the family and Heritage Healthcare have forged a successful working relationship based on mutual understanding and flexibility to ensure that we always deliver a responsive and professional homecare service.


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Review from Norman O (Client) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management is excellent and helpful whenever approached. Their help and service provided has made a tremendous difference in making it possible for me to continue to live independent and not be a burden to my children.

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Review from Norma G (Client) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the onset of service, I have found all the girls to be pleasant and professional. They carry out their tasks to the letter always offering to do more. They always chat and we mostly laugh about something. I always look forward to my carer coming. It starts the day off.

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Review from J H (Client) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service and care is very good.

Reply from Romola Gagnuli, Director at Great Park Homecare

The Heritage Healthcare Team thank you for your review and ongoing use of our Service. We value you as 'family' and care staff look forward to continuing to meet your support needs in a professional and caring manner.


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Review from Peter S (Son of Client) published on 3 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Provided a level of care beyond my expectation and where nothing was too much trouble. They have provided an outstanding level of care which has enabled mum to remain at home for as long as possible and maintain her dignity and quality of life.

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Review from Sybil D (Client) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and helpful, the management likewise are very good at listening to what was needed and tailoring the support given accordingly.

Reply from Romola, Director at Great Park Homecare

It has been an absolute pleasure to have had the privilege of taking good care of the Dymonds. We are so delighted that you were able to enjoy being one of our special guests at Heritage Healthcare's VIP Tea & Toast event to celebrate HRH's 90th Birthday this year.


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Review from S B (Client) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff are always pleasant, sympathetic and willing to perform any reasonable task within the time constraints of their visits. I have three home calls each day and require a great deal of personal help which the carers carry out with respect for my personal dignity. If visiting times are running
a little late, I am kept informed by phone and advised of the estimated arrival time of the carers. I would not hesitate in recommending Heritage Health Care to others in need of assistance at home.

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Review from J W (Client) published on 29 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carer who stepped into the breach when rapid response let me down coming out of hospital. She was very caring and was willing to do anything asked of her. She changed my bed sheets to make me more comfortable, made my bed and helped me to wash and dress. I highly recommend them and will use them
again if the need arises.

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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Great Park Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Great Park Homecare is calculated as follows: ( (57 Excellents x 5) + (1 Goods x 4) ) ÷ 58 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Great Park Homecare is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (3)

Carole

Carole Henderson

Job Title: Registered Manager

Joined: 2017

Carole Henderson has wealth experience and knowledge of working in the care sector. Her career in care started over 20 years ago and Carole has held management positions for 15 years. Qualified to a high level, Carole has achieved her NVQ Level 4 in Management and also holds a City & Guilds RMA. Carole has outstanding people skills, is highly organised and pays attention to detail. She manages, supports and guides her care team to provide an expert and professional service.


Adrian

Adrian Greensmith

Job Title: Director & Owner

Joined: 2015

With over 20 years as a business professional in client service management, Adrian’s previous personal experience of the home care industry, to find appropriate and reliable care for family members, left him with the deep feeling that care provision could and should be much better. More specifically, client communication and quality of service was severely lacking from existing care providers. As a strong advocate of volunteering and proactive Chairman of Windsor Mencap, Adrian has the experience, skills and empathy to fully understand clients’ individual needs and find bespoke care solutions for them. His greatest strength lies in his ability to remain calm and engage collaboratively to ensure a positive and happy outcome for all. Adrian has qualified as a Dementia Friend Champion and is keen to host local information sessions for the community to share his awareness of Dementia.


Adrian said: "I want to wake up in the morning knowing that during the day ahead we will improve the lives of our clients, then to go to sleep at night knowing that my carers felt well trained, equipped and respected for their amazing work."


Romola

Romola Ganguli

Job Title: Director & Owner

Joined: 2015

Prior to becoming Director and Owner of Great Park Homecare, Romola successfully developed a business management career working in the public and private sectors both in UK and internationally. Romola holds a Master's degree in business which, combined with her experience in customer service, marketing, project management and training, enables her to focus on the Company’s operational and service excellence. Chair of an independent Berkshire Assistive Technology Group and also active volunteer for 3 local charities, Romola believes that understanding and delivering the right levels of community care to exacting high standards is crucial to enable each and every client to maintain their independence and positive wellbeing, in the convenience and comfort of their home. She also has a passion for enabling staff to realise their full potential by investing in their professional development.


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