Alexandra's Community Care - Redruth

Upper Floor, Cardrew House, Cardrew Business Centre, Redruth TR15 1SP
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9.6 16 Reviews
  • Alexandra's Community Care - Redruth, Redruth
The Redruth office is one of the 6 offices in the Cornwall region covered by Westcountry Home Care and Alexandras Community Care opening in 2012 and quickly growing.

The Alexandras Community Care team offer expert, flexible care solutions to help people with additional needs remain at home and their services. The team provide care to clients in Camborne, Pool, Redruth and surrounding areas.

They offer flexible care packages with visit durations starting at 30 minutes up and ranging up to 24 hour care. This includes support with personal care such as dressing, washing and medication, to palliative care and dementia care. The office works extensively with the NHS to provide specialist care for advanced and complex conditions, for example, Motor Neurone Disease, Huntington’s, Parkinson’s, Multiple Sclerosis and Spinal Injuries.
The Redruth team has a real family feel and are passionate about fundraising for local charities. The efforts of the team were recognised in 2019 when they were shortlisted for ‘Team of the Year’ for the 2019 Care and Support awards.

They are kept fully trained on latest techniques and best practices with their in house trainer as well as other externally accredited sources and are all DBS checked.

With an ethos of “Our Team is Your Team”, the Redruth Alexandras Community Care team become an extension of your family providing the expert care needed to keep you or loved one happy, healthy and safe at home.

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Care Provided by Alexandra's Community Care - Redruth

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nicola Rowe (Registered Manager)

Funding & Fees Guide for Alexandra's Community Care - Redruth

  • Prices

  • £32 for 1 hour visits, £1100  for 1 week live in care.

Alexandra's Community Care - Redruth Reviews (16)

9.6

Alexandra's Community Care - Redruth has a Review Score of 9.6 (9.557) out of 10, based on 7 reviews in the last 2 years. Over all time Alexandra's Community Care - Redruth has 16 reviews.

Overall Experience

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Review from B R (Client) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is polite, clean, and tidy. Overall very pleased.

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Redruth

Thank you for taking the time to leave us a review, it is great to hear that you are pleased with our services.


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Review from Brian C (Client) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A most enjoyable visit enjoyed meeting some of your other clients. Your staff worked hard to ensure everyone enjoyed themselves.

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Redruth

Thank you for taking the time to leave us a lovely review; we really appreciate it.


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Review from Lyn P (Sister of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We approached Alexandra's for holiday cover whilst staying in a different area. I was impressed from the outset with the agency's professionalism and communication. Once we arrived on holiday things weren't quite as disabled-friendly as advertised, but we were supported and helped to overcome the challenges
and I couldn't have been happier with our choice. All staff are very polite and courteous, and I really don't have anything negative to report. Will definitely use it again.

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Redruth

Thank you so much for taking the time to leave us this lovely review! We really appreciate it and it was a pleasure to be of assistance on your holiday. We would love to help again if you decide to return!


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Review from Debbie W (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a diagnosis of dementia and to honour her wish to stay in her own home our mum was assessed as requiring care.
Her care was provided by Alexandra Care Agency.
That care continued for three years during which time our mum was treated with dignity, respect and kindness, as we all were by the
carers.
Mum was often heard to say that 'she couldn't have been treated better than if she were the Queen.'
Nothing was too much trouble for the carers and they even vicariously looked after her little dog!
Sadly, she didn't remember the carer's names however, she recognised each and every one of them and they brought joy to her day.
During the last week of her life, her care became double handed and we met a whole new team of carers.
Again, each and every one of them was compassionate, respectful and above all else kind.
As a family we will be forever grateful for the care, kindness and support shown to us all.

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Redruth

Thank you so much for taking the time to leave us a review. It was a pleasure to look after your mum and also to get to know your family. She was a lovely lady and all the carers enjoyed visiting her. She will be sadly missed by us all.


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Review from S B (Daughter of Client) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was discharged from hospital after suffering a stroke which left him with cognitive, speech and physical problems. My sister and I don’t live anywhere near him and he was very resistant to any form of daily help. Alexandra’s worked with us to assess Dad’s needs and provide consistent and reliable
daily support. It has taken time but his professional, friendly and supportive carers have won him over. We really value the daily support the carers provide, the help with his catheter care and helping Dad to maintain his dignity and independence. It’s reassuring for us as a family to know he is cared for when we are not there. Thank you to the whole Alexandra’s team.

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Review from I G (Son of Client) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Provide care with dignity and adapt to given situations like extra care sessions. Always respond to questions and keep me updated on Mum's situation especially as I live so far away. Good mixture of staff who are multi-skilled and adaptable.

Reply from Nicola, Registered Manager at Alexandra's Community Care - Redruth

Thank you for taking the time to leave us a review. I will make sure your kind comments are passed on to all the team.


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Review from Christina W (Daughter of Client) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a very new client and so far we have been very impressed with the service provided. Mum has really liked all of the care assistants who have visited her and they have been both professional and so friendly, which is great! I live over 300 miles away from Mum so can only visit her a few times
a year, so it is really good to know that she now has personal interaction every day and the online system is an excellent way for me to get a daily update on how she is getting on. Many thanks to the excellent Alexandra team!

Reply from Nicola, Registered Manager at Alexandra's Community Care - Redruth

Thank you for taking the time to leave such a thorough review. We're so pleased our team are giving your mum the support and you the peace of mind you need when you are not close.


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Review from Angela M (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so pleased with the professionalism of all the staff who came to care for our Mother. They were so kind to her, caring and compassionate. They ensured she was comfortable at all times and were even able to joke with her at times. She was always very grateful for their expert help and thanked
them every time. The carers were very welcome and made an unbearable situation bearable. We were so grateful to them all for their cheerfulness and calm attitude to their work. It was a pleasure to have met them all and thank each and every one.

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Review from Yvonne C (Wife of Client) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely happy with everything.

Reply from Shelly Goslin, Registered Manager at Alexandra's Community Care - Redruth

Thank you for taking the time to provide us a review; it's great to see how happy you are and I will pass on your words to the team.


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Review from V G (Client) assisted by family/friend published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. No complaints about staff or the way they carry out their duties.

Reply from Shelly, Registered Manager at Alexandra's Community Care - Redruth

Thank you for taking the time to provide a review; it really is appreciated. Thank you for the kind words.


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Review from Julia S (Daughter of Client) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We initially used the care services of Alexandra’s in Redruth for our elderly Mum on an ad hoc basis alongside our private carers but came to rely on them more and more. I cannot rate them highly enough. All the staff have been so friendly, caring, respectful and generally lovely people; both the hands-on
carers and in the office. We were given a weekly rota so we knew exactly who was coming and when. Generally, Mum saw the same faces so knew who was who, and more importantly, they knew her and her likes and dislikes. Alexandra’s have taken everything in their stride; Covid, lockdowns, staff shortages, medical emergencies, overnight stays, and eventually sadly the death of our Mum. Everything has been dealt with sensitively, professionally, and with total compassion for Mum and for us as a family. We thank you, Alexandra’s, for helping make a very difficult situation so much easier to deal with.

Reply from Shelly Goslin, Registered Manager at Alexandra's Community Care - Redruth

Thank you for taking the time to write such a kind review, it was a pleasure providing the support for your mother, needless to say, that whole team will miss seeing her.


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Review from Susan B (Sister of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came home from hospital after being in palliative care last October. She has had daily visits from the nurses and they have been absolutely brilliant with her. My sister has Down’s syndrome and associated issues. They have been kind, compassionate, and efficient at dealing with her daily needs.
She now has the nurses coming for a couple of hours a day as outreach sessions as she has vastly improved. They are an excellent resource and I and my brother cannot speak highly enough of them. We would not hesitate to recommend them to anyone who needs some assistance.

Reply from Shelly Goslin, Registered Manager at Alexandra's Community Care - Redruth

It’s a pleasure looking after your sister and the team are enjoying the supportive element of the care getting her ready to return to a daycare centre. I will pass on your kind words to the team.


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Review from M H (Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care is very good but the office is not so good as duplicate bills are being sent.

Reply from Shelly Goslin, Registered Manager at Alexandra's Community Care - Redruth

Thank you for your kind review and feedback. We will look into your issue mentioned and look to improve our processes.


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Review from M H (Client) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, reliable service. Kind, pleasant carers.

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Review from R W (Son of Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since this care company took over the care package for my mum and my sister I have nothing but praise for the company and the staff. Also during COVID-19, I have been shielded and not been able to leave my house to go visit my mum and sister. This company has taken over all the duties like cleaning,
feeding the pets, the shopping, collection of meds, contacting doctors, calling for ambulances when needed and done anything else that has had to be done. This company and its staff really care about their clients 100% and more. We owe this company so much gratitude for all they have done. Without them, we do not know what would have happened and we hope that this company never stops caring for my mum and sister because we don't think that anyone can produce the same amount of care and compassion that they have. Many thanks.

Reply from Shelly, Registered Manager at Alexandra's Community Care - Redruth

Thank you for taking the time to provide us with these kind words. It's a pleasure supporting your mum and sister plus the carers always enjoy patting the dog and a chat with the parrot too.


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Review from Karen H (Niece of Client) published on 29 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the care and support that was given to my beloved aunt in Carharrack who was taken from us far too soon. Being a Senior HCA in this industry, I am humbled by the support you gave her and seeing you all at her funeral today showed a genuine compassion and respect for such a wonderful
lady. Thank you x

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Current Review Score: 9.6 (9.557)

Overview of Review Score

The Review Score of 9.6 (9.557) out of 10 for Alexandra's Community Care - Redruth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Alexandra's Community Care - Redruth is calculated as follows: ( (36 Excellents x 5) + (6 Goods x 4) ) ÷ 42 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alexandra's Community Care - Redruth is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (2)

Nicola

Nicola

Job Title: Registered Manager

Joined: 2012

Registered Manager, Nicola Rowe, has recently returned to manage Redruth having started her career with Alexandras in 2012 as a carer.


Nicola progressed through the management levels becoming Deputy Manager of Redruth for 3 years before ultimately becoming manager of Truro.


Having taken a career break, Nicola has now returned to the Reduth team and is fully supported in Redruth by a great team of Team Leaders, Carers and Admin staff.


Heidi

Heidi

Job Title: Deputy Manager

Joined: 2023

I joined Alexandra's back in 2015 when my first daughter was only 2 months old.


I decided to have a new start at a hospital using previous skills I had gained many years ago. I then saw an advert for an office admin (maternity cover) in Redruth where I originally started my caring career and decided to apply. I got the job and re-joined as the Redruth office admin!


The job for Deputy Manager then opened up and I applied as thought I would make a good Deputy Manager from the work I had already produced. I found out I got the Deputy Manager's job and was over the moon! I'm excited to see what new experiences this job will bring me.


Frequently Asked Questions about Alexandra's Community Care - Redruth

What Type of Services does Alexandra's Community Care - Redruth offer?

Alexandra's Community Care - Redruth offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alexandra's Community Care - Redruth to verify any information. View our terms and conditions. Alexandra's Community Care - Redruth has an Enhanced Service – more info.