Alexandra's Community Care - Penzance

Office B, The Old Stables, Chyandour Coombe, Penzance TR18 3LP
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9.6 16 Reviews
  • Alexandra's Community Care - Penzance, Penzance
The Penzance of Alexandras Community Care opened in 2015 and is one of 6 offices covering Cornwall for the Westcountry Home Care and Alexandras Community Care and has grown to be the largest.

The Alexandras Community Care team here offer expert, flexible care solutions to help people with additional needs remain at home and their services. The team provide care solutions around Penzance and surrounding areas, including but not limited to Newlyn, Marazion, St Just, Hayle, Connor Downs, Carbis Bay and St Ives.

They offer flexible care packages with visit durations starting at 30 minutes up and ranging up to 24 hour care. This includes support with personal care such as dressing, washing and medication, to palliative care and dementia care. The office works extensively with the NHS to provide specialist care for advanced and complex conditions and can deliver on a range of care packages for people living with Picks Disease (frontotemporal dementia), Huntington’s, Parkinson’s, Lew Body dementia, Dercum disease, MND, MS and much more.

The Penzance team are kept fully trained on latest techniques and best practices with their in house trainer as well as other externally accredited sources and are all DBS checked.

With an ethos of “Our Team is Your Team”, the Penzance Alexandras Community Care team become an extension of your family providing the expert care needed to keep you or loved one happy, healthy and safe at home.

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Care Provided by Alexandra's Community Care - Penzance

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hannah James (Registered Manager)

Funding & Fees Guide for Alexandra's Community Care - Penzance

  • Prices

  • £32 for 1 hour visits, £1100  for 1 week live in care.

Alexandra's Community Care - Penzance Reviews (16)

9.6

Alexandra's Community Care - Penzance has a Review Score of 9.6 (9.649) out of 10, based on 10 reviews in the last 2 years. Over all time Alexandra's Community Care - Penzance has 16 reviews.

Overall Experience

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Date Published

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Review from Sheila S (Son of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This service gets Mum set up for the day and is very much appreciated by both Mum and myself as it takes a lot of pressure away from myself in the morning and I can do other things while the carer is sorting Mum

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you so much Sheila for your kind words. We are so pleased your mum appreciates our care and that it takes a bit of pressure away from yourself.


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Review from S J (Daughter of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Several lovely carers all deliver high standard care but occasionally other new carers to mum or rare visit carers have found bin overflowing with pads clean and dirty clothes damp towel on settee curtains not pulled back and sticky it kitchen surfaces and mum given black
Coffee no sugar and empty
packets left from creams etc xIf I'm off can rectify but my brother was very cross with care Sat week and last Weds with mess didn't call
You as mum didn't want fuss x

Reply from Charlotte Bailey, Deputy Manager at Alexandra's Community Care - Penzance

Thank you, for taking the time to provide your feedback and for recognising our carers' high standards. We're sorry to hear about the issues you've encountered and want to assure you that we have already taken steps to address them - We have added extra tasks to the care plan and communicated with our team that consistency is vital. Additionally, we will endeavour to schedule carers your mum is most comfortable with to provide a more familiar experience. Please do contact us, anytime, if you want to chat further.


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Review from J C (Daughter of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall , in my opinion , the care that my mum receives is good . The carers on the whole seem caring and compassionate towards my mum .
However , there is a definite lack of and inconsistency , with regard to my mum's PH care . I often note that my mum can go for days ( sometimes a week ) without
a teeth clean , hand and face wash and pyjama change .
* I bath my mum weekly and assist in full PH and a bedding change etc .
I know it is difficult , as you cannot and should not force someone to do something but I feel that , there is at times , a lack of training and understanding and initiative within carers , to navigate situations regarding PH , to a positive outcome .
Other than this , the office staff are always willing to listen and to take things on board , when i call on behalf of my mum , and I am grateful that because of Alexandra's , my mum can remain in her own home .

Reply from Charlotte Bailey, Deputy Manager at Alexandra's Community Care - Penzance

Thank you for your feedback. We're really glad you find our carers compassionate and our office team supportive. We understand your concerns about personal care and have reminded our team to encourage these tasks while always respecting your mum's wishes. We've also added more detailed guidance to the care plan to help carers approach this with care and sensitivity. Please do contact us, anytime, if you want to chat in more detail


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Review from Helen U (Daughter of Client) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every one of the lovely carers from Alexandra Care was fabulous. They were happy to work with me, my sisters, or our Dad to help us keep Mum at home for her final few months, as she so desperately wanted. For this, we shall always be so grateful.
All the carers were so friendly, kind, gentle, and willing
to help; they were sensitive to Mum's increasing frailty in her final weeks/days and helped us keep her well cared for and safe. It was in her final days that their guidance, experience, and expertise came into play and it was amazing working with such competent ladies.
Even in those final, difficult days, the carers brought a little smile to Mum's face with their cheery care, compassion, and kindness. Dad and I were so glad to see you each day too.
Additionally, we were so grateful for how swiftly Alexandra Care responded when it became clear Mum needed double-handed care visits in her latter days.
Thank you all for making the last few months possible, you are all angels on earth.

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you so much for this lovely review! We cannot express how much your words mean to the team and it puts an emphasis on why we do this. It is wonderful to hear that we were able to make your mum happy.


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Review from Peggy H (Client) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly but respectful efficient. Always with a ready smile and cheerful word.
Willing to help with extras when asked, clears up before leaving.

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you for taking the time to leave us a review. We are so pleased our carers are able to assist you with a smile.


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Review from J M (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always really friendly to Mum, nothing is too much trouble, from all the carers, also amazing talking to office, with Mum in and out of hospital, so putting in place carers when Mum comes out of hospital, never a problem always there to assist.

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you so much for taking the time to share your experience with us. We're dedicated to providing compassionate and seamless care, and your kind words reaffirm that we're on the right track.


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Review from John U (Husband of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a new client my wife has been very satisfied with the standard of care she is receiving. She finds the carers very sympathetic and helpful. They help her out of bed, move to the bathroom and give her a wash, shower or hair wash as she requests and then help her get dressed and move downstairs. She
finds them gentle and likes their friendly and helpful approach.

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you for sharing your feedback with us! We're delighted to hear that your wife is satisfied with the care she's receiving as a new client. Providing compassionate and supportive care is at the heart of what we do, and it's wonderful to know that our carers are meeting her needs with empathy and professionalism.


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Review from K G (Daughter of Client) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care has been provided to my father from Alexandra's Community Care for a few months now. They've all been very good (despite my father being quite difficult about accepting only male carers!). Thank you!

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Review from G I (Son of Client) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care your staff provide is always very caring and professional, also the correspondence between myself and your office staff is excellent. Having used other companies before, I must say your company is the best by far. Nothing is ever a problem.

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Review from L A (Wife of Client) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All your team are an absolute credit to your firm from care, respect, timing, and smartness, to asking about my own health. Thank you very much.

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Review from David L (Son of Client) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am just writing to say a massive thanks to all at Westcountry and Alexandra's, my mother is now going into full-time care and they have been with us and supporting us for around 18 months. Through some very hard and challenging times, they have always been there with smiles and warmth doing the hardest
of jobs. The Penzance team have been our rock and are a part of the family. Special thanks to several amazing members of staff in particular. The manager has managed a fantastic team and needs maximum credit! Their commitment has been quite humbling. For those who need help in this difficult stage of life, I cannot recommend enough, many thanks.

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you for taking the time to write such a kind review and for the lovely comments and recommendation. I will ensure all your kind words are passed on to the team.


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Review from Martin G (Son of Client) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Alexandra's has been excellent. My mother was discharged from hospital after a fall and is in the final stages of her life. She chose to come home with my 100-year-old father. The handover to Alexandra's was smooth and she has been very well looked after for the past month. The family
has worked with the lovely care workers to smooth out issues and establish a safe and comfortable routine. The supervisors have overseen this in a gentle and hands-on way. All have done more than needed and within the care plan ensured that my mother is comfortable and her domestic needs are in place. Carers are reassuring with my dad and we have created a good environment within the house. Many thanks to all involved in the care of my mother.

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you so much for your kind words; I will pass on your comments to the team, we really appreciate you taking the time to comment.


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Review from C H (Daughter of Client) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the professional and excellent care given to my 95-year-old mother which brightens her day and is always given with a spirit of friendship and kindness. I also appreciate the thoughtful support given to myself as the fulltime carer. Thank you Alexandra's for accommodating our
needs and your positive attitude throughout these challenging months.

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Review from E P (Daughter-in-law of Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra's Care has been amazing this year during the Covid-19 crisis. My mother-in-law has been so happy with the service and the daily visits. So impressed with how their care has operated this year especially, but throughout her care.
Thank you to all the staff.

Reply from Hannah James, Marketing at Alexandra's Community Care - Penzance

We really appreciate you taking the time out to give us a review with such kinds words.


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Review from Ann R (Wife of Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the care we receive. All of our care workers are extremely helpful and polite.

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you for taking the time to write a review about our Penzance team, we really appreciate it.


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Review from M C (Sister of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra's have been looking after my sister's specialist care package for 2 months.
Having experienced other agencies, Alexandra's is by far the most professional and caring by far. Thank you, from us all.

Reply from Hannah James, Marketing at Alexandra's Community Care - Penzance

Thank you for taking the time in completing your review. I will pass on your compliments to the team.


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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Alexandra's Community Care - Penzance is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.649 for Alexandra's Community Care - Penzance is calculated as follows: ( (41 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 57 Ratings = 4.649

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alexandra's Community Care - Penzance is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

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Hannah James

Job Title: Registered Manager

Joined: 2014

The Penzance branch opened in July 2015 with just one staff member and one client and has since grown to become one of the largest branches under the Westcountry Home Care/Alexandras Community Care umbrella.


Hannah is the Registered Manager just loves working for such a friendly, caring company.


Hannah started in 2014 as a part time carer but loved the job so much moved to full time and taking on more responsibility. First became a Team Leader before moving on to Deputy Manager, Manager and then having passed her CQC interview, to the Registered Manager


Frequently Asked Questions about Alexandra's Community Care - Penzance

What Type of Services does Alexandra's Community Care - Penzance offer?

Alexandra's Community Care - Penzance offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alexandra's Community Care - Penzance to verify any information. View our terms and conditions. Alexandra's Community Care - Penzance has an Enhanced Service – more info.