Manorcourt Homecare (Norwich)

Unit 17 Bowthorpe Shopping Centre, Wendene, Norwich NR5 9HA
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8.4 43 Reviews
  • Manorcourt Homecare (Norwich), Norwich
Manorcourt Homecare Norwich offers a range of bespoke care packages for individuals who wish to remain at home for as long as possible.

A wide range of tailored care packages are available including personal care, respite, live-in care, domestic care, a pop-in-service, meal preparation and escort services.

The experienced and friendly care team are all meticulously trained to ensure the highest standards of care and attention are given.

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Care Provided by Manorcourt Homecare (Norwich)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Anne-Marie Brown (Manager)

Manorcourt Homecare (Norwich) Reviews (43)

Total of 43, showing 21-40
8.4

Manorcourt Homecare (Norwich) has a Review Score of 8.4 (8.379) out of 10, based on 16 reviews in the last 2 years. Over all time Manorcourt Homecare (Norwich) has 43 reviews.

Overall Experience

  • 13
  • 19
  • 6
  • 3
  • 2

Date Published

43
4
6
16
27

Review from A H (Client) assisted by family/friend published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good friendly team, circumstances change and they react to my new needs.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you for your positive feedback. We are happy to know we are able to adapt.


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Review from D B (Daughter of Client) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have not actually been with my mother when the carers attend, but she has always been pleased with the care they have provided and treated with care and respect. I have only dealt with the office staff who have always been efficient and helpful.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Hi, we are pleased that Mum is happy with the care provided and thank you for good positive feedback.


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Review from D B (Daughter of Client) assisted by family/friend published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers arrive at irregular hours, without me being told. Usually, in the mornings, my carer arrives at 9 am, but sometimes sent in at 7 am. So communication from the office would help. If a carer is blocked, it means blocked, not to be used as an option. No problems with the care staff, they are excellent.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

I'm glad you are happy with the care staff. If you have an email address we are more than happy to send your rota in this way. Unfortunately, we are limited on staff in certain areas so will always offer a care worker to attend the call regardless of gender if the regular staff member is not available.


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Review from Louisa R (Client) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are very overworked and under stress. They need strong support.
Office staff have to go on care too so can't provide the backup needed.
Feel very sorry for them, something needs to be done.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

We have a recruitment drive in place to help with recruitment. I am more than happy to listen to any ideas that you may have for improvements towards recruitment of staff. I'm sorry you feel this way, yet the office staff going out to support is the backup for any uncovered care.


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Review from P H (Client) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Find it very difficult as we do not know which carer is coming, also at what time they are coming. I could understand when the virus was here, but now the virus seems to be a little better?
From a client's point of view, when the bill is two months at a time, we have nothing to look back at what happened
at that time.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

If you provide us with an email address we can make sure that rotas are emailed to you also, with this, you will be able to access the new online task sheet notes. Anything else please call and we will be more than happy to assist.


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Review from Barry G (Stepson of Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The family feel that the level of care given to our mother has been very good, even when so many staff were off sick. We have always found the office staff very friendly and helpful.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you for your review. We appreciate your understanding through the pandemic with staffing levels. I will pass on your appreciation to the staff.


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Review from Lesley C (Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent, you can't fault them. There is only one male carer who's no good doing his job. He's got no telephone manners and he doesn't sign the sheet and misses them out. The manager lets him get away with it. When he arrived he sat in the car for about 10 minutes before he came in,
I have banned him from coming here anymore. The manager does not back up the carers, we are losing a lot of nice carers.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Following on from the telephone conversation we had on 12/04/2021 I am pleased that your issues have been addressed and rectified.


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Review from Y G (Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There are good things, and not so good. Some of this is down to the office staff and the way they plan rotas all over the place. As a disabled lady, I need my times to be fairly stable. Does the office know this? Yes. Does this happen? No.
My thoughts on my carers. Some are very good and go the extra
mile. Others are not very professional. We should also have schedules, after all, when paying for a service I expect one.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

I am sorry that you are not happy at this time. Schedules are now posted again but had stopped as per communications due to reduced staff affected with COVID. The rotas were planned in relation to the staffing available at that time. We should now all see an improvement and back to the quality service we would expect.


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Review from Sally M (Daughter of Client) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the carers excellent in every aspect of our dad's care. The carers had patience with him, even when he asked them many times was this his home now? They all chatted to him and treated him with respect.
Our overall treatment from the managers to the carers has been first class. We send
many thanks to all.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you for your kind words. We will pass on your thanks to the carers and truly appreciate the feedback.


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Review from Sheila N (Wife of Client) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find them very good and friendly.

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Review from S B (Client) assisted by family/friend published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are extremely caring, polite, friendly and helpful.

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Review from Gillian V (Wife of Client) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With the help of Manorcourt, my husband has managed to live at home. Whilst I am able to continue overseeing his medication at the moment, our family is confident that the carers could take charge of this if I was ever too indisposed to cope, as they could also make sure he had something to eat. As
one would expect, your most experienced carers are more thorough with early morning washing. Those still learning are always very willing if we think they have overlooked anything.

Reply from Anne-Marie Brown, Branch Manager at Manorcourt Homecare (Norwich)

Thank you for taking the time to complete a review. We are happy that you feel we provide a good service and our carers are always willing to learn to improve standards.


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Review from Malcolm (Son of Client) published on 10 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Manorcourt Homecare have been visiting my Mum since the beginning of April 2020. We are very pleased with their staff who are very helpful and kind in everything they do to help Mum each day. Keep up the good work.

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Review from Margaret R (Client) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff kind, caring and thoughtful. They aim to please and I think we have a very good team leader who works hard. He is very likeable and easy to get on with.

Reply from Anne-Marie, Branch Manager at Manorcourt Homecare (Norwich)

Thank you so much for taking the time to review. I will share your feedback with my team.


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Review from M W (Wife of Client) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very polite. They do a lovely job, they are very kind to my husband and kind to me too. I have no concerns regarding my carers. They do a lovely job and are very helpful to us both.

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Review from Larry C (Client) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service provided and couldn't be happier with how my care is being handled by both the office staff and carers.
All the staff who come to me treat me with respect and dignity.
They always take their time and it is never any trouble for them to support me with anything.

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Review from Diane W (Client) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with my care but would prefer a later lunch call.

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Review from Pauline C (Client) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care service I receive. Thank you.

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Review from Karen W (Daughter of Client) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a couple of really quite bad experiences at the hands of other care providers, we were fortunate to be put into the hands of Manorcourtn Homecare. I cannot recommend them highly enough. My Mum suffers from mild dementia and is completely immobile and since Manorcourt have taken over her care I
can see a real change for the better in her. The carers are friendly, respectful, courteous, knowledgeable and always ready to have a laugh with my Mum. If we have any kind of issue, a call to the office is all it takes to sort it out. Having experienced the unacceptable side of adult care, I am pleased and relieved to now be with Manorcourt Homecare and wouldn't hesitate to recommend them if you're looking for someone to care for your loved one.

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Review from J P (Wife of Client) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We were pleased to receive help from the Manorcourt Team. My husband hasn't minded them. The only trouble I have found is at time times, they were a bit later than the stated time, which I suppose couldn't be helped.

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Current Review Score: 8.4 (8.379)

Overview of Review Score

The Review Score of 8.4 (8.379) out of 10 for Manorcourt Homecare (Norwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.479 for Manorcourt Homecare (Norwich) is calculated as follows: ( (29 Excellents x 5) + (27 Goods x 4) + (11 Satisfactorys x 3) + (14 Poors x 2) + (13 Very Poors x 1) ) ÷ 94 Ratings = 3.479

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Norwich) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Manorcourt Homecare

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Manorcourt Homecare

Date: Thursday 31 Mar 2022 More details

Top 20 Home Care Groups 2021

Recipient: Manorcourt Homecare

Date: Friday 30 Apr 2021 More details

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Meet the Team (1)

Anne-Marie

Anne-Marie Brown

Job Title: Branch Manager

Joined: 2016

Anne-Marie has completed her NVQ 5 in Health & Social Care. She started working at Manorcourt Homecare in 2016 and prior to joining the company was a Senior Care Co-ordinator.
To be good in your role Anne-Marie believes you need to be a good communicator, have a good rapport with all, empathy and respect.
Anne-Marie enjoys all the arts of her day; dealing with challenges and resolving issues is rewarding.
The biggest professional challenge in her current role was being able to turn around an area which was struggling and her biggest career highlight to date was being nominated and selected as a finalist for the carers award and the Groups Star Awards in 2018.
Qualities that make a good home manager are being someone with good organisational skills, and showing respect and empathy towards all staff and service users. To be non-judgmental and not influence your own personal beliefs on others. To lead and guide, not to pressure and demand.
Anne-Marie is looking forward to improving the quality and turnover.
Outside of work, Anne-Marie likes walking her dog on the beach and woodlands with my husband, embarrassing her grandchildren and eating out with friends.


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