Manorcourt Homecare (Norwich)

Unit 17 Bowthorpe Shopping Centre, Wendene, Norwich NR5 9HA
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8.4 43 Reviews
  • Manorcourt Homecare (Norwich), Norwich
Manorcourt Homecare Norwich offers a range of bespoke care packages for individuals who wish to remain at home for as long as possible.

A wide range of tailored care packages are available including personal care, respite, live-in care, domestic care, a pop-in-service, meal preparation and escort services.

The experienced and friendly care team are all meticulously trained to ensure the highest standards of care and attention are given.

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Care Provided by Manorcourt Homecare (Norwich)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Anne-Marie Brown (Manager)

Manorcourt Homecare (Norwich) Reviews (43)

Total of 43, showing 41-43
8.4

Manorcourt Homecare (Norwich) has a Review Score of 8.4 (8.379) out of 10, based on 16 reviews in the last 2 years. Over all time Manorcourt Homecare (Norwich) has 43 reviews.

Overall Experience

  • 13
  • 19
  • 6
  • 3
  • 2

Date Published

43
4
6
16
27

Review from Patricia J (Client) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the caregivers who call on me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M H (Wife of Client) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found staff helpful, friendly and caring.


We have experienced calls too late and too early eg 3.45 tea call, and morning calls 9.30 am - 10.00 am plus.


Overall we are happy with the dedication of staff and care, and would recommend to others.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Partner of Client) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly caring staff - usually punctual.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.4 (8.379)

Overview of Review Score

The Review Score of 8.4 (8.379) out of 10 for Manorcourt Homecare (Norwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.479 for Manorcourt Homecare (Norwich) is calculated as follows: ( (29 Excellents x 5) + (27 Goods x 4) + (11 Satisfactorys x 3) + (14 Poors x 2) + (13 Very Poors x 1) ) ÷ 94 Ratings = 3.479

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Norwich) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (1)

Anne-Marie

Anne-Marie Brown

Job Title: Branch Manager

Joined: 2016

Anne-Marie has completed her NVQ 5 in Health & Social Care. She started working at Manorcourt Homecare in 2016 and prior to joining the company was a Senior Care Co-ordinator.
To be good in your role Anne-Marie believes you need to be a good communicator, have a good rapport with all, empathy and respect.
Anne-Marie enjoys all the arts of her day; dealing with challenges and resolving issues is rewarding.
The biggest professional challenge in her current role was being able to turn around an area which was struggling and her biggest career highlight to date was being nominated and selected as a finalist for the carers award and the Groups Star Awards in 2018.
Qualities that make a good home manager are being someone with good organisational skills, and showing respect and empathy towards all staff and service users. To be non-judgmental and not influence your own personal beliefs on others. To lead and guide, not to pressure and demand.
Anne-Marie is looking forward to improving the quality and turnover.
Outside of work, Anne-Marie likes walking her dog on the beach and woodlands with my husband, embarrassing her grandchildren and eating out with friends.


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