Manorcourt Homecare (Harlow & Loughton)

Leah Manning Centre, Park Lane, Harlow CM20 2QJ
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9.0 72 Reviews
  • Manorcourt Homecare (Harlow & Loughton), Harlow
Manorcourt Homecare based in Harlow, provide a range of   care services and assistance to people who live in the surrounding area.

Bespoke packages and support are available, from pop in services to live in care, on a short or long term basis. Help is offered by a team of experienced and qualified staff with everyday activities such as bathing, dressing, medication, domestic and shopping.

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Care Provided by Manorcourt Homecare (Harlow & Loughton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Gabriela Swann (Branch Manager)

Funding & Fees Guide for Manorcourt Homecare (Harlow & Loughton)

  • Prices

  • We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.


    We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

Manorcourt Homecare (Harlow & Loughton) Reviews (72)

Total of 72, showing 1-20
9.0

Manorcourt Homecare (Harlow & Loughton) has a Review Score of 9.0 (8.957) out of 10, based on 7 reviews in the last 2 years. Over all time Manorcourt Homecare (Harlow & Loughton) has 72 reviews.

Overall Experience

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Date Published

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Review from Sharon L (Client) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank two members of staff who are coordinators in the office. Manorcourt Homecare is a very good company, I receive a weekly rota to let me know what carer is coming on my calls. Office phone me if carers are going to be late. I would like to thank the Field Supervisor for changing
my care plans and helping with medication issues. When I am feeling low I know I can pick up the phone and talk to staff. I am also pleased and a big thank you to a carer who has come back to work for Manorcourt Homecare who works very hard and cares for her clients. I would like to thank another carer for all the help and support you have given the organisation you have done in my home. You were a fantastic carer, who has left to become a trained nurse.

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Review from P C (Wife of Client) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most carers are very caring They are very understanding of my husband's dementia.

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Review from B S (Husband of Client) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been cared for by the company for at least four years now, and I am very happy with all the care and dignity the carers have shown. I would recommend this company to anybody. All the carers are friendly and professional in their work. If there are any problems a quick phone call to the office
and it's sorted out.

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Review from Keith P (Client) assisted by family/friend published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good communication, service and great service.

Reply from gabriela Swann, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you for your kind words its a pleasure to come to you


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Review from C S (Son of Client) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and family are very happy with the care being provided. Carers are courteous and professional. They always let us know if there are any delays or changes to the schedule.

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Review from Paul B (Nephew of Client) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Several, in my opinion, efficient and importantly, 'caring' carers, working in the Waltham area, which covers my aunt, have left your employment since March 2023. I believe this is due to a lack of company incentives both to progress further and monetary and low hourly pay rates. I hope you can consider
these points in order to keep 'good' staff in the fixture. I also wish to say that aunt's current carer is very efficient and caring and this should be recognised.

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Review from Lesley R (Client) assisted by family/friend published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the carers and the service.

Reply from Gabriela Swann, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Lesley, thank you for you review, you are a pleasure to look after and always remain positive through everything you go through.


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Review from Carol M (Daughter of Client) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff and carers enough for the excellent care they have given my mum for the past 5 years, sadly, Mum is now moving to a care home but without a shadow of a doubt she has only been able to remain in her own home for as long as she has due to the fantastic care and support she has
been given. My family and my mum thank you all for being totally amazing.

Reply from Gabriela Swann, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you so much for your kind words. Your mum will be sadly missed.


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Review from Christine S (Daughter of Client) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely dad was treated with the utmost dignity and respect from everyone who attended him. The care that was given enabled Dad to live a clean and comfortable last few years. I, in turn, enjoyed the chats from all the carers who would always inform me of any changes or medical problems, no matter
how small, which was of immense help to us. The carers have helped us through some very difficult times and we were so happy that Dad did not have to go to a care home. We are always happy to recommend Manorcourt (Harlow). Thank you from all the family.

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Review from Pauline M (Daughter of Client) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum receives. All the carers are extremely good with her, they are all very polite and caring and I'm really grateful for all you do for her.

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Review from Beryl R (Daughter-in-law of Client) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Living a long distance away from Mum we are only able to visit weekly, other members of the family visit her at other times. However, we are always pleased to see Mum having been got up, washed, dressed and having been given breakfast by the care team. She always appears to be content, if somewhat sleepy
when we arrive. Generally, we only encounter the lunchtime carer and occasionally the tea carer. They always appear to have a genuinely good relationship with Mum and manage her needs in a very competent and caring manner, on occasions encouraging her to do things that she doesn’t initially want to do, examples being walking to the toilet, having her hair brushed. Such things may in some ways seem unimportant but they are things that maintain her dignity.
When the need has risen for us to contact the management team they have always been very helpful and reassuring in manner.
Thanks to this caring team, Mum has been able to stay in her family home as she always wanted to do.

Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you for your very kind review - I am so proud that my team is recognised for their hard work and commitment.


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Review from Mandy H (Daughter of Client) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has carers three times a day. They are all friendly, flexible and patient, and engage well with both him and my mother. They help him with washing, dressing and catheter care, as well as assisting with essential household tasks as time allows. I find it helpful that a care timetable is provided
for the coming week as times do vary.

Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you very much for this review. We are working around the clock to keep good communication with our customers. I am very proud to have such an amazing team delivering service to our customers.


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Review from L B (Client) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers have been very good and efficient in the care they have given to me. I have been treated with dignity at all times.

Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you for your review. I am pleased to hear carers are respecting your privacy and delivering good very service. I will share your feedback with my incredible team.


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Review from R P (Client) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care I recieve. I like all the carers, they do the caring job very well and keep me in order. I have showers and washes and they make me a nice lunchbox. I have my shopping done for me by someone in the community so I am well looked after.

Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you for your kind words. As the manager, I am very proud to have such an amazing team delivering service to our customers.


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Review from Ann G (Daughter of Client) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On behalf of my Mum, I would like to thank the care team who came in twice a day to look after her.
We have been using the company since April 2020, and we were very pleased with the care and kindness shown towards her especially during the lockdown period.
It was pleasing to know that she was being
looked after by such lovely and kind ladies, and as we were unable to visit as we would have normally, it gave us confidence as we knew all was ok.
Over the last couple of months her health begun to deteriorate, and again the ladies stepped up and went the extra mile to help out.
Several times the ambulance had to be called and the ladies dealt with this and looked after Mum until we arrived. They were very professional in dealing with this as it was an emergency situation on each occasion.
The care, kindness, and friendship shown towards Mum was very genuine, and as a family, we appreciated this as it made a difference to her last days. Thank you.

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Review from Paul F (Client) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review for my carer. In the last few months that she has been caring for me, I have been subject to the most wonderful carer I have ever come across and I have had several carers in the past, but no one meets the quality and kindness of her. She has shown me the best type of care and
she is always one step ahead of me. I don't have to ask her to do anything. She seems to know everything that I require. She does this with such care and devotion.
I wish I could continue to have Manorcourt and her as my carers and I wish her all the best for the future.

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Review from Darren B (Grandson of Client) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service from all the team. From the management staff to the carers themselves. They are all so helpful and go above and beyond at times to make sure that the customer and person being looked after gets exactly what they need. Nothing is too much trouble.
Highly recommended and I wish all
of the Manorcourt team our best wishes.

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Review from Sophie E (Daughter of Client) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are friendly and really care. They take their time to meet Mum's needs and support her. They are very reliable. The manager has been great at keeping in touch and updating the care plan.

Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you so much for taking the time to write us a five-star review, I will certainly share it with my amazing team. We are all very passionate about our roles and to receive such wonderful feedback is very much appreciated.


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Review from Lacie S (Granddaughter of Client) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say how pleased I am with the care the carers give to my nan.
They are always professional and polite.
They go above and beyond to complete the care my nan's needs.
They are always on time, knock before entering and let Nan know they have arrived.
In the 4 months of them
caring for Nan, we don't have one bad word or complaint to say about them.
We appreciate everything that do.
Thank you.

Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you so much for taking the time to write such a positive review. I will share with my incredible team.


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Review from Jill F (Daughter of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I employed the services of Manorcourt for my father with some trepidation, as having used care agencies before wasn't a positive experience! From the moment the new carers were put in place, it has been a truly wonderful experience. The manager is so informative, giving really good and sound advice.
She chose carers that would suit my father and every detail was taken into account - his needs, interests, capabilities etc. The carers themselves are compassionate, sympathetic, patient and so very caring.
We have been delighted with the service and are kept informed of anything the agency consider to be significant. Be it a leaky shower or medications.
I can't recommend this company enough, very professional, informative, understanding and compassionate!

Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you very much for this review. We are working around the clock to keep good communication with our customers. I am very proud to have such an amazing team delivering service to our customers.


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Current Review Score: 9.0 (8.957)

Overview of Review Score

The Review Score of 9.0 (8.957) out of 10 for Manorcourt Homecare (Harlow & Loughton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.357 for Manorcourt Homecare (Harlow & Loughton) is calculated as follows: ( (22 Excellents x 5) + (13 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 42 Ratings = 4.357

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Harlow & Loughton) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (4)

Sandie

Sandie Jensen

Job Title: Compliance Administrator

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.


These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.


Jo

Jo Sampson

Job Title: Care Co-ordinator

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.


These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.


Kelly

Kelly Bradfield

Job Title: Co-ordinator

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.


These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.


Anne

Anne Levy

Job Title: Care Worker

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.


These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.


Frequently Asked Questions about Manorcourt Homecare (Harlow & Loughton)

What Type of Services does Manorcourt Homecare (Harlow & Loughton) offer?

Manorcourt Homecare (Harlow & Loughton) offers Home Care.

How many Carers does Manorcourt Homecare (Harlow & Loughton) employ?

Manorcourt Homecare (Harlow & Loughton) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Harlow & Loughton) to verify any information. View our terms and conditions. Manorcourt Homecare (Harlow & Loughton) has a Platinum Service – more info.