Manorcourt Homecare (Harlow & Loughton)

Leah Manning Centre, Park Lane, Harlow CM20 2QJ
Submit a Review
9.0 72 Reviews
  • Manorcourt Homecare (Harlow & Loughton), Harlow
Manorcourt Homecare based in Harlow, provide a range of   care services and assistance to people who live in the surrounding area.

Bespoke packages and support are available, from pop in services to live in care, on a short or long term basis. Help is offered by a team of experienced and qualified staff with everyday activities such as bathing, dressing, medication, domestic and shopping.

Show Manorcourt Homecare (Harlow & Loughton) on the Map

Care Provided by Manorcourt Homecare (Harlow & Loughton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Gabriela Swann (Branch Manager)

Funding & Fees Guide for Manorcourt Homecare (Harlow & Loughton)

  • Prices

  • We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.


    We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

Manorcourt Homecare (Harlow & Loughton) Reviews (72)

Total of 72, showing 21-40
9.0

Manorcourt Homecare (Harlow & Loughton) has a Review Score of 9.0 (8.957) out of 10, based on 7 reviews in the last 2 years. Over all time Manorcourt Homecare (Harlow & Loughton) has 72 reviews.

Overall Experience

  • 55
  • 15
  • 2
  • 0
  • 0

Date Published

72
3
3
7
65

Review from Robert P (Client) assisted by family/friend published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The ones that have been doing it the longest are excellent. The new ones have a lot of catching up to do. Some carers don't take my temp as they don't have batteries on their machines, which does worry me. Sometimes they don't turn up on a Thursday.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacqueline W (Niece of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to let everyone know how fantastic everyone has been whilst visiting my uncle four times a day, caring for him, his hygiene, administering medication (very important as he took an accidental overdose prior to having these wonderful carers) food preparation and chatting and trying to keep
him upbeat. Very happy from speaking initially, and a house visit to discuss before starting this service to all the lovely ladies that are a real asset to the company. Thank you all!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynn A (Daughter of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were all impressed with the level of care my mum received from Manorcourt. Every carer that came to look after Mum was kind and friendly. They were all lovely with Mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kirsten P (Granddaughter of Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly and reliable service that caters for all needs. The wonderful carers really take their service users to heart and care for them as if they were their own family. These amazing people cared for my granddad so well and made his last few months so much more comfortable than they would have been.
I have nothing but praise for this amazing company and the amazing staff that work for them.

Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you for your lovely comments and the service we provide met your granddad's needs.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine S (Daughter of Client) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harlow Manorcourt manager and her team are wonderful. They are compassionate, professional and outstanding in their care of my father. They treat my father with respect and show great empathy in the care they give him. We have had peace of mind since they came into our lives. They listen not only to
Dad but us as a family. Nothing is too much for them and because of this, Dad receives care which is taylormade to him. They have been a fantastic support to us all... always going that extra mile in everything they do. If ever there is a problem it is sorted immediately. Communication is excellent. I highly recommend this care Company and would love to see the manager and her team rewarded. Thank you from the bottom of our hearts, on be half of Dad and us.

Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you very much for this review. We are working around the clock to keep good communication with our customers. I am very proud to have such an amazing team delivering service to our customers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Yasmin A (Granddaughter of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you're looking for a care team run efficiently and (stress-free) with the confidence that they can carry out all tasks set, wearing full PPE, all staff regularly tested every week for the virus, exceptionally high hygiene standards, perfect time management the girls are (always on time) then this
is the care provider for you. Their managers will listen to all your requests and concerns about what type of service you require and then guide you through a simple procedure to help set up these requirements and needs, once you start to receive care from them you will discover very quickly that they are a dream come true.
I couldn't be happier with the level of care provided I have full confidence that my family member is perfectly taken care of he's happy, clean and dry, regularly checked on.
Thanks.

Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you. I take pride of my team and care delivery. I am pleased to see our hard work is recognized. Thank you for your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B W (Son of Client) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care agency had provided care for a period of time for my elderly mother who is blind, frail and lacking in mobility.
As most people would be, in the first instance I was nervous about trusting my mum to carers but I have grown to admire and appreciate the work and conduct of those providing the
care and managing the service. The carers are clearly recruited for their ability and willingness to perform their duties with an excellent blend of professionalism, cheerfulness and a genuine desire to help their clients. The resultant positive psychological effect for my mother and our family can be described as uplifting.
The care service has bought peace of mind to my mother and our family such that we able to rate all the categories as excellent, including value for money.

Reply from Paula Duncan, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

I would like to thank you for these uplifting words about my amazing team at Loughton who have worked so hard throughout this pandemic. To receive a five-star rating makes us all so proud of the work we do, thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gerry H (Client) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service and very nice staff and management. Very helpful and reliable. Highly recommended.

Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you so much for taking the time to write such a positive review. I will share with my incredible team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wendy B (Daughter of Client) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care Mum has received has been very good. Their continuing care has enabled Mum to stay in her own home. The communication between the staff and family is excellent and they are quick to report any concerns in order that Mum can receive the appropriate treatment as well as any issues in the home,
such as a recent water leak they noticed in Mum's home. They have been very accommodating to any changes and increases in care package requests.

Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you very much for your feedback. We work very hard to reassure customers and to communicate effectively with customers and family members. Care and support is very important. I will make sure all areas are checked and improvements are made.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Catherine B (Daughter of Client) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to the team at Manor Court. It is a huge relief to know that carers, who are friendly and professional, are taking good care of my parents. Nothing is too much trouble. I have been particularly impressed with the service through this difficult time with Covid-19. Even under the added
stress, they have managed to provide the increase in care that was required for my parents.

Reply from Paula Duncan, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

As always as a huge thank you for taking the time to praise the staff who are working hard to keep up the high standard of care during this pandemic. I'm very proud of my amazing team and I will share your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S C (Daughter of Client) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care mum receives from the carers at Manorcourt. They are very considerate of mum's needs and always willing to go above and beyond what is expected of them. The carers always ensure her comfort is paramount.

Reply from Paula Duncan, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

I would like say to a huge thank you for showing your appreciation for staff during what has been a very worrying time for all of us and that as their manager I am very proud of everything they are doing. Thank you for taking the time to write such a positive review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A R (Client) assisted by family/friend published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with all my carers. I have no complaints. They are all brilliant and they should all have a pay rise including the NHS.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S L (Client) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in lockdown since March and my carers have been paying my bills and bring me anything I need. They sit and chat with me and cheer me up. I am very grateful to see a kind and familiar face.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Keith P (Client) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good attention, treated with respect and good at advising if going to be late.

Reply from Adrianna, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

Thank you very much for this review. We are working around the clock to keep good communication with our customers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynne C (Daughter-in-law of Client) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt has been a blessing to us as a family over the past months, the care is outstanding, nothing is too much trouble. The staff are very caring, well trained and very kind and helpful.
I would recommend them wholeheartedly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shirley F (Daughter of Client) published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Manorcourt Homecare highly enough. The staff goes out of their way to care for my Mum and is so kind and loving to her. If they have any concerns over Mum they contact me immediately, which puts my mind at rest. The office staff are equally kind and so efficient and are always so pleasant.
Bless you all and stay safe at this very worrying time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lisa B (Daughter of Client) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resides at the care home and has done for the past seven years.
I cannot express my gratitude for the kindness and helpfulness that the staff show to my mother and other residents.
The manager has gone out of her way to not only care for my mother, she also puts herself out sorting any problems
that may occur, be it personal, financial or otherwise. I cannot recommend this home highly enough.
The home is absolutely immaculate after recently going through a complete overhaul throughout all the apartments and communal areas.
The dining area is great, offering nourishing meals, also going that extra mile catering for my mother who has many dietary requirements.
Once again thank you, thank you, thank you to everyone who puts in the hard work that keeps this place going.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E P (Daughter of Client) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brothers and my Dad can't thank you enough for all the amazing support and care you have given at this most challenging time. Thank you.

Reply from Adrianna Tevfik, Branch Manager at Manorcourt Homecare (Harlow & Loughton)

As the manager, I am very proud to have such an amazing team delivering service to our customers. Thank you for your kind words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bronwen E (Daughter of Client) published on 17 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care from Manorcourt for 2-years after having a stroke. Carers are kind, caring and professional with many really going the extra mile and some becoming like family.
I was always confident that Mum was being well looked after, and communication with me was clear and efficient.
I feel very lucky to have found this firm.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nikki K (Granddaughter of Client) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care provided by Manorcourt. From the excellent organisation from the management and everyone in the office to the outstanding carers themselves. Communication was easy and all the carers were very smart and professional but more importantly 'caring', always making time for a friendly
chat. A pleasure to deal with.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.0 (8.957)

Overview of Review Score

The Review Score of 9.0 (8.957) out of 10 for Manorcourt Homecare (Harlow & Loughton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.357 for Manorcourt Homecare (Harlow & Loughton) is calculated as follows: ( (22 Excellents x 5) + (13 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 42 Ratings = 4.357

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Harlow & Loughton) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Sandie

Sandie Jensen

Job Title: Compliance Administrator

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.


These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.


Jo

Jo Sampson

Job Title: Care Co-ordinator

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.


These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.


Kelly

Kelly Bradfield

Job Title: Co-ordinator

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.


These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.


Anne

Anne Levy

Job Title: Care Worker

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.


These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Harlow & Loughton) to verify any information. View our terms and conditions. Manorcourt Homecare (Harlow & Loughton) has a Platinum Service – more info.