Manorcourt Homecare (Harlow & Loughton)

Leah Manning Centre, Park Lane, Harlow CM20 2QJ
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9.0 72 Reviews
  • Manorcourt Homecare (Harlow & Loughton), Harlow
Manorcourt Homecare based in Harlow, provide a range of   care services and assistance to people who live in the surrounding area.

Bespoke packages and support are available, from pop in services to live in care, on a short or long term basis. Help is offered by a team of experienced and qualified staff with everyday activities such as bathing, dressing, medication, domestic and shopping.

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Care Provided by Manorcourt Homecare (Harlow & Loughton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Gabriela Swann (Branch Manager)

Funding & Fees Guide for Manorcourt Homecare (Harlow & Loughton)

  • Prices

  • We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.


    We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

Manorcourt Homecare (Harlow & Loughton) Reviews (72)

Total of 72, showing 41-60
9.0

Manorcourt Homecare (Harlow & Loughton) has a Review Score of 9.0 (8.957) out of 10, based on 7 reviews in the last 2 years. Over all time Manorcourt Homecare (Harlow & Loughton) has 72 reviews.

Overall Experience

  • 55
  • 15
  • 2
  • 0
  • 0

Date Published

72
3
3
7
65

Review from A T (Wife of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had the best care anyone could have had, Lovely happy carers with a sense of humour. When we went into hospital just before he died the nursing staff were amazed that he didn't have any bedsores as he was bed and chair bound. Such good care.

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Review from E G (Daughter of Client) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received an excellent standard of care from you during her stay over Christmas. Your staff make helping her look so easy! They were all very conscientious and caring towards her and the rest of our family. Thank you!

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Review from E J (Client) assisted by family/friend published on 22 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is very good. The carers are friendly and will talk to my mum.

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Review from Thomas D (Client) assisted by family/friend published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are excellent, helpful and very caring. They make me feel comfortable and have helped me a lot.

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Review from John P (Client) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, extremely good.

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Review from K H (Client) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used your service for over six months, I am most satisfied.

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Review from P P (Husband of Client) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has needed a carer for four years (half an hour in the morning and a quarter of an hour in the evening for washing and (un)dressing). I have been trying to think of criticism I could make about the carers or management but I can't think of anything. My wife previously had help from a different
agency and there was much to criticise. The Manor Court carers are friendly, efficient, patient and helpful and they usually arrive within a quarter of an hour of the appointed time. If they get delayed by more than half an hour, I get a phone call informing me of this. The management are helpful and friendly. I get notified each week of who the carers will be and the time of arrival. I requested female carers only and my request has been respected. There is someone on call at all times, although the latest I have made contact was 10.30 pm. As you can tell from my comments above, I am glad I was pointed in the direction of this agency.

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Review from Roger B (Client) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service never let down. All the carers have been very good and so kind.
I could not do without them and have been with them for 4 years. I could not be happier. Great service.

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Review from J G (Daughter of Client) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has deteriorated generally over the past few months. The carers at Manorcourt have been wonderful, even if it's just a chat. If my father has a problem, usually the manager will sort it out together with her team. Nothing is ever too much trouble for them, even calling me when my father has
gone out unexpectedly and not told them. Thank you, everyone, at Manorcourt.

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Review from Sidney T (Husband of Client) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt carers looked after my wife till the end.
From the time they started the care until the finish they were caring and their experience was about the best we could have expected. I cannot complain about one carer or management, they have all been excellent.

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Review from Karen K (Daughter of Client) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I have been very impressed with the care and understanding given to our father who has dementia. The staff from Manor Court have always been very helpful with all of our requests and needs and done there best to fulfill our needs.
We would highly recommend their services.

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Review from Kim L (Daughter of Client) published on 29 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has had 2 previous care companies and is now very happy with Manorcourt. Their carers are very caring, sympathetic and understanding. They go above and beyond the call of duty. The carers leave his house clean and tidy. All the carers are incredibly helpful and nothing is too much trouble
for them. Thank you all for looking after my dad. We are grateful knowing that he is looked after.

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Review from Gwendoline S (Client) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Carers here are excellent, also management. They work very hard but always happy and enjoy their work. Also, they work very hard working nights and still caring next day, also in the community. I hope you give them recognition that they really deserve. Thank you.

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Review from M M (Client) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and very nice to me, always very helpful. I cannot complain about any of the ladies that come to me.

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Review from S A (Client) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are good and helpful. I couldn't wish for better.

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Review from T G W (Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, A+.

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Review from E V G (Daughter of Client) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing service: organised, kind, patient, effective. The brilliant care meant my mother (who has Alzheimer's and has had bowel cancer) could come and stay over Christmas and give my father some well deserved respite. I would certainly use them again and would highly recommend. Thank you, Manorcourt!

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Review from B M (Nephew of Client) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how grateful I am to ALL the staff including the cleaners of the professional caring and dignified way my uncle has been looked after. The staff work tirelessly to care and provide support not only to my uncle but to our family as well.
Thank You.

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Review from H J D (Daughter-in-law of Client) published on 9 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care provided for Mum. The carers are very friendly and supportive and genuinely seem interested in Mum and in meeting her needs. We feel they do a good job looking after her and have her best interests at heart. We have also been very appreciative of the management
in their support during the transition of Mum’s care needs, as they have recently increased and are of a very complex nature.

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Review from Mandy R (Client) published on 6 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, my experience with Manor Court is okay, however, my main comments are regarding my regular morning carer, who is absolutely superb. It is important for me to have the "right" carer - someone who I can trust and feel totally safe with. My regular morning carer has that in spades and more.
She is one of only two people who I feel able to assist me with a shower, something which requires an enormous amount of trust on my part. She has an exceptional understanding of my needs and insecurities and I have never, ever felt vulnerable with her. I know that however, I am feeling that day it will be okay and anything that needs sorting out she will do it without having to be asked first. Unfortunately, I don't find the evening calls so easy as my regular evening carer has just moved over to days, and I am having a lot of different carers coming in to do the night call which causes some anxiety for me.

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Current Review Score: 9.0 (8.957)

Overview of Review Score

The Review Score of 9.0 (8.957) out of 10 for Manorcourt Homecare (Harlow & Loughton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.357 for Manorcourt Homecare (Harlow & Loughton) is calculated as follows: ( (22 Excellents x 5) + (13 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 42 Ratings = 4.357

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Harlow & Loughton) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (4)

Sandie

Sandie Jensen

Job Title: Compliance Administrator

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.


These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.


Jo

Jo Sampson

Job Title: Care Co-ordinator

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.


These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.


Kelly

Kelly Bradfield

Job Title: Co-ordinator

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.


These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.


Anne

Anne Levy

Job Title: Care Worker

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.


These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Harlow & Loughton) to verify any information. View our terms and conditions. Manorcourt Homecare (Harlow & Loughton) has a Platinum Service – more info.