Manorcourt Homecare (Harlow & Loughton)

Leah Manning Centre, Park Lane, Harlow CM20 2QJ
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9.0 72 Reviews
  • Manorcourt Homecare (Harlow & Loughton), Harlow
Manorcourt Homecare based in Harlow, provide a range of   care services and assistance to people who live in the surrounding area.

Bespoke packages and support are available, from pop in services to live in care, on a short or long term basis. Help is offered by a team of experienced and qualified staff with everyday activities such as bathing, dressing, medication, domestic and shopping.

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Care Provided by Manorcourt Homecare (Harlow & Loughton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Gabriela Swann (Branch Manager)

Funding & Fees Guide for Manorcourt Homecare (Harlow & Loughton)

  • Prices

  • We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.


    We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

Manorcourt Homecare (Harlow & Loughton) Reviews (72)

Total of 72, showing 61-72
9.0

Manorcourt Homecare (Harlow & Loughton) has a Review Score of 9.0 (8.957) out of 10, based on 7 reviews in the last 2 years. Over all time Manorcourt Homecare (Harlow & Loughton) has 72 reviews.

Overall Experience

  • 55
  • 15
  • 2
  • 0
  • 0

Date Published

72
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3
7
65

Review from F T (Husband of Client) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with every element of care.
All the carers we have had the pleasure to meet have all been extremely kind and helpful.

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Review from Samantha R (Daughter of Client) published on 17 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing service, caring team. Mother in law looks forward to her days there.


Cannot recommend enough!


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Review from Betty F (Client) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided. My carer will help in any way she can. She will do anything for you anytime, day or night.
She will go above and beyond the call of duty. She is always happy.

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Review from B MG (Daughter of Client) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been more than satisfied with care and service from both carers and office staff.
They have been quick to right any changes.
More to the point, my mum who is 100, has adjusted to the care. Mum is very independant so that is not always easy.

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Review from Pam C (Wife of Client) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have excellent care from Manorcourt for my husband. The girls who come in and care for him are all very good. They are very caring and good at what they do for him. I would recommend this company is asked.

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Review from Betty C (Client) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very satisfactory and very pleasant with the service.

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Review from Louisa N (Client) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am writing this to commend a member of your staff - She is my usual main carer and she is fantastic. She is always ready to assist me in any way I need. She deals with my mental health issues professionally and takes no offence on my bad days. She is a true carer and should be used as an example to
other carers. I believe I would struggle without her to assist me as currently, she is the only carer who can talk me into a shower. Other carers will either not ask or ask and when I say no just leave it be. She is persistent and she really gets to know her clients. I am grateful to the agency for allotting her as my carer. Very grateful her as she makes life just so much easier for both myself and my partner. Accepting my dogs and dealing with my quirky ways isn't part of the service that I've received from other agencies or indeed other carers, but my carer takes it all in her stride. If you commend your carers then my carer should be first in line. Thank you to my carer for her first-rate professional care.

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Review from Beverley C (Daughter of Client) published on 9 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father first started receiving agency care for assistance as he has Alzheimer's, in May 2016. My sister and I have both been very involved in personally providing our father's care. We realised in early 2016 that he needed more support than we were able to provide so sought help and advice.


The

staff at Manorcourt Care have gone above and beyond in their understanding of our father's specific needs. They have provided him with a safe and secure environment, a regularity and structure to his day which has certainly improved his well-being, physically and mentally.
Review meetings are held and if necessary things have improved and strategies put in place.


Manorcourt staff understand the complex and changing needs that are required for dealing with dementia and are willing and happy to adjust their routines accordingly.


Because of Manorcourt's help our father has been able to remain living independently and we are secure in the fact that he is safe and happy


Thank You.


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Review from Irene B (Daughter-in-law of Client) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent, caring service with a very client centred approach. The carers are wonderful and are both efficient and friendly. We have found their help and advice invaluable and have no hesitation in choosing this care service as our long term provider. The quality of the care team would be very difficult
to beat.

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Review from H F (Client) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are kind and friendly and very helpful.

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Review from Ivan P (Brother of Client) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the professional way the carers look after my brother. Everything is done just right so he is comfortable when they leave. I have no problems with them, they treat my brother with great respect which is a good thing, If we need any shopping for any reason they will get it for
us. They are always very punctual and tidy.

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Review from Tracy A (Daughter of Client) published on 27 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been receiving care from Manor Court for approx 8 months now and more recently he has been taking into respite care to give my Mother a break. I simply do not know what I would have done without the help, care and support that I have received from Manor Court - specifically the Manager
and Team Leader. They have gone way above the call of duty to care for my Father and also taken into consideration the health of my Mother. Without the help of these Carers both of my Parents would not be able to live independently and I would be at a complete loss as to how to care for them. Both the Manager and Team Leader have been a tremendous amount of help to my Parents and have extended that care and support to the whole family. They have arranged for all the relevant services to be involved, and made sure that my father receives all the help and support that he is entitled to. I literally cannot thank these Ladies enough - they truly are a pair of Angels.

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Current Review Score: 9.0 (8.957)

Overview of Review Score

The Review Score of 9.0 (8.957) out of 10 for Manorcourt Homecare (Harlow & Loughton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.357 for Manorcourt Homecare (Harlow & Loughton) is calculated as follows: ( (22 Excellents x 5) + (13 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 42 Ratings = 4.357

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Harlow & Loughton) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (4)

Sandie

Sandie Jensen

Job Title: Compliance Administrator

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.


These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.


Jo

Jo Sampson

Job Title: Care Co-ordinator

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.


These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.


Kelly

Kelly Bradfield

Job Title: Co-ordinator

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.


These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.


Anne

Anne Levy

Job Title: Care Worker

Whether you’re looking for care for yourself or a loved one, you’ll want it to be provided by people who are committed, compassionate and caring.


These are the three core values that we live by at Healthcare Homes, and we pride ourselves on recruiting staff not only for their skills and experience but for the warmth, friendliness and care that they show to each and every individual.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Harlow & Loughton) to verify any information. View our terms and conditions. Manorcourt Homecare (Harlow & Loughton) has a Platinum Service – more info.