OSJCT Mayott House

Ock Street, Abingdon OX14 5DH
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9.2 7 Reviews
  • OSJCT Mayott House, Abingdon
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Care Provided by OSJCT Mayott House

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Samantha Ellis (Domiciliary Care Manager)
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OSJCT Mayott House Reviews (7)

9.2

OSJCT Mayott House has a Review Score of 9.2 (9.171) out of 10, based on 7 reviews in the last 2 years. Over all time OSJCT Mayott House has 7 reviews.

Overall Experience

  • 4
  • 2
  • 1
  • 0
  • 0

Date Published

7
0
1
7
0

Review from D F (Client) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good. As normal things could be better.

Reply from Helen Dearing, On behalf of the team at OSJCT Mayott House

Thank you for your review - we're pleased to hear you are happy at Mayott House. If you have any feedback for us to improve, we are all ears. Thank you!


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Treated with Dignity

Value for Money

Review from S W (Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Upon initial viewing of a flat, I would have happily moved in that day! Sadly after just after 6/7 months of living here I sadly felt Mayott House in my opinion ‘lost its sense of warmth' and appeal in feeling safe and secure: with certain residents trying to ‘take over’ certain seats in the restaurant/communal
lounge as well as disabled parking spaces for which there was only 2 for 40 flats and were on a ‘first come first served’ basis! Whilst I’m no angel by far I however felt with this as well as a ‘late’ night door bell ringer (other reasons did also contribute to my decision to leave I was sadly glad to see the exit door in Jan this year. However, I did meet some lovely people both staff and residents during my short time here of whom I will miss.

Reply from Helen Dearing, On behalf of the team at OSJCT Mayott House

We're sorry your expectations at Mayott House haven't been met. We will notify the Housing Association which manages the scheme about your comments. Many thanks.


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Management

Treated with Dignity

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Review from S A (Sister of Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has found it difficult getting used to new staff. He is very happy living here. He feels safe here. Sometimes it is too hot in the flat. He likes living on the corner of the building and he likes staying indoors in his flat. If he leaves his flat, it is only if he is with his support worker,
daughter or sister. He loves his flat. He appreciates seeing the staff and all that they do for him.

Reply from Samantha Ellis, Care Manager at OSJCT Mayott House

Many thanks for providing such lovely feedback. We will share this with the care team!


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Management

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Review from C B (Client) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been living here for years and I really like living here. Staff are very friendly and supportive. I feel safe living here and don't feel afraid to ask for help. Staff help with everything that I need.

Reply from Samantha Ellis, Care Manager at OSJCT Mayott House

Many thanks for taking the time to leave such great feedback. I will share it with the team!


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Management

Treated with Dignity

Value for Money

Review from V O (Daughter of Client) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well cared for and encouraged to maintain her independence. Staff will support if they see she requires help or if she asks. She has an excellent, warm relationship with most staff. They appear to enjoy the 'banter'. She likes her personal surroundings to be tidy and she welcomes time spent
on her food and her visits to chat.

Reply from Samantha Ellis, Care Manager at OSJCT Mayott House

Thank you for taking the time to leave us such lovely feedback, we will share it with the team!


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Management

Treated with Dignity

Value for Money

Review from B T (Client) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 86, don't have care but have the security of knowing there is someone to help as and when I need it.
The building is a sanctuary inside and with the garden revamped the outside space is great. the staff are always very pleasant and helpful.

Reply from Samantha Ellis, Care Manager at OSJCT Mayott House

Thank you for such lovely feedback, we will share with Team Mayott House!


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol B (Client) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a very nice place to live. I feel very comfortable and safe.

Reply from Helen Dearing, On behalf of the team at OSJCT Mayott House

Many thanks for leaving this review; we really appreciate it. We're really pleased to hear how nice you think Mayott House is. Thank you!


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Value for Money

Current Review Score: 9.2 (9.171)

Overview of Review Score

The Review Score of 9.2 (9.171) out of 10 for OSJCT Mayott House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.571 for OSJCT Mayott House is calculated as follows: ( (28 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 42 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for OSJCT Mayott House is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about OSJCT Mayott House

What Type of Services does OSJCT Mayott House offer?

OSJCT Mayott House offers Home Care.

How many Carers does OSJCT Mayott House employ?

OSJCT Mayott House employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact OSJCT Mayott House to verify any information. View our terms and conditions. OSJCT Mayott House has a Basic Service – more info.