T How Homely Ltd

Room 2 First Floor, Main Road, Middleton Cheney, Banbury OX17 2PW
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9.2 18 Reviews
  • T How Homely Ltd, Banbury
T How Homely Ltd provides one to one domiciliary care to people of all ages to support them to stay in their own homes.

Whether someone needs a little bit of extra help around the home or complex care, T How Homely provides the highest quality of care and believes in traditional values for enhancing the quality of life for children, young adults and adults.

The wide range of services includes personal care, meal preparation, medication, finances, support with socialisation and more.

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Care Provided by T How Homely Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • T How Homely Ltd
  • Person in charge
  • Claire Blackwood (Manager)

Funding & Fees Guide for T How Homely Ltd

  • Prices

  • £30.00 per hour Weekdays
    £31.50 per hour Weekends
    £60.00 per hour on Bank Holidays

T How Homely Ltd Reviews (18)

9.2

T How Homely Ltd has a Review Score of 9.2 (9.212) out of 10, based on 7 reviews in the last 2 years. Over all time T How Homely Ltd has 18 reviews.

Overall Experience

  • 9
  • 9
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Date Published

18
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Review from Wendy V (Client) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find my carer very caring. The office is efficient and friendly to deal with. We have found it hard and exhausting to deal with the 7 am morning calls especially in the wet, miserable weather! I have had other care companies which have been far below the standard of T How Homely.

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Review from Pat S (Friend of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the carers try to meet the needs of my friend and he is largely happy with his care after taking a while to get to know the carers. There have been some issues around communication not helped by my friend's long-standing resistance to asking for help or discussing any problems he has. The team
and managers have been reliable, accommodating and friendly. The app has been a great help in my trying to pre-empt problems.

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Review from Andrew B (Client) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with T H Homely for 5 months and so far I have been very happy with the service offered. My previous company were letting me down frequently and often couldn't provide a carer. T H Homely have not let me down once. Their staff are always very friendly and whilst it has taken a bit of time
for some of them to get to know me and understand how I prefer to do things, they are normally able to 'go solo' after two or three visits. Overall, I am very pleased with how things are going.

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Review from Alexandra R (Daughter of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to T H Homely for the care they give my father. They are friendly, understanding, and patient and they know how to adapt to different people. I must also praise the registered manager who has made a huge difference to my life reassuring me that dad will be fine with the carers. Cannot
imagine my dad managing without them.Thank you.

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Review from Nick D (Son of Client) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

T H Homely carers have provided consistently good care for my mother, sometimes at short notice. Their management have always worked hard to provide cover, sometimes at short notice. Would definitely recommend

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Review from D T (Husband of Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable service delivered in accordance with the contract. But this was complicated by the uncooperative attitude of my wife who refused help with showers and washing, with changing bed linen and clothing and refusal to take the prescribed medications. The carers seemed to take this in their stride.
I am grateful for their understanding.

Reply from Claire Blackwood, Manager at T How Homely Ltd

T How Homely thanks you for taking the time and write your review.


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Review from Angela F (Client) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly care staff who adjust the care package according to the daily needs of the client. An example of this is if I do not feel up to having a shower I have a strip wash instead. New staff members have settled in very well.

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Review from Andrew R (Client) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the support I get for my personal needs and cleaning. I like communication with the carers and have a good laugh.

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Review from Ian B (Son-in-law of Client) published on 2 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the service has been very good, especially in the first 18 months. But since the covid pandemic, through the lack of carers, the company has been stretched to the limit and the weekly rota was often changed at short notice which was quite stressful for my elderly mother-in-law. Unfortunately,
because of the lack of staff, TH Homely has had to terminate the contract for her now, which again is disappointing, as she had got to know all the carers very well and trusted them to care for her.

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Review from Alison G (Client) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a good experience.

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Review from Sandra M (Daughter of Client) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and I have found the home care to be very helpful, reliable and friendly. This has been a great help, especially when there have been emergencies because I do not live locally. It has been reassuring to know that my mother's daily care needs are being met.

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Review from Helen B (Daughter of Client) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to T How Homely, who came to our rescue with night care for my dad when we were really struggling as a family to cope with his needs. Our regular carer was always punctual, polite, caring and compassionate, and this enabled us to have a good night's rest while she was here. She also
built up a good relationship with my dad, who thoroughly enjoyed her visits, and she was also very supportive of us all as a family. Thank you very much.

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Review from Robyn D (Daughter of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team that cares for my mother are kind, considerate and understand her complex needs. They are always very professional in the way in which they approach everything to do with Mum's care. I particularly appreciate the extensive online notes the carers upload after each visit. This enables me to
keep up with how Mum is doing, and what sort of day she is having. Pictures are loaded if there are areas of concern, which enables me to talk to the GP and describe her condition if I need to arrange medical assistance. The management has been really responsive, especially when Mum came out of the hospital and we were working to pull together a suitable package for her care. It is a comfort to the family to know Mum has a team around her that care about her, and work to ensure that every day is a good day.

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Review from Penny (Daughter of Client) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're only into the third week, but the morning and evening visits to my Mother are already making a huge difference to her well-being and quality of life and are a great reassurance to me. Thank you to all those carers who are visiting and supporting my Mother and to T How Homely behind the scenes
doing everything possible to attend to her needs and arrange visits at the best times for my Mother. All very much appreciated.

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Review from L K (Daughter of Client) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As with all carers, we have used some that are better than others. Overall, Mum's care is good/excellent. I'm really pleased with all aspects of Mum's care and the management. Always easy to get hold of and quick to respond. I wouldn't change anything.

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Review from John K (Client) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care is very good.
Sometimes my calls do vary from those on the rota stated at the beginning of a week and
has been up to an hours difference, and no notification been given.
Several times recently a new carer has come and they’ve not been introduced to me. I did highlight this previously.

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Review from Karen F (Daughter of Client) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using this care agency when my Mother came home from hospital after suffering a stroke. The service and help they provide has made a huge difference in helping Mum retain her independence. The ladies are always on time, always friendly and Mum has become very comfortable having them in her
home. The agency uses an app which they update every visit which is really useful. This lets us know that she's taken her medication and just reassures us that's she's ok. If there have been any concerns, they let us know straight away. We feel absolutely confident that Mum's needs are being completely met.

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Review from Phil (Client) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The only thing I would recommend is that new carers are bought along by a known carer and introduced. A big recruiting drive to find new carers is probably a good thing, more contact with clients when rotas have to change is a positive and polite thing.

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Current Review Score: 9.2 (9.212)

Overview of Review Score

The Review Score of 9.2 (9.212) out of 10 for T How Homely Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.512 for T How Homely Ltd is calculated as follows: ( (21 Excellents x 5) + (20 Goods x 4) ) ÷ 41 Ratings = 4.512

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for T How Homely Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

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Matilda Howarth

Job Title: Owner / Director

Director of TH Homely Care Services, Tilly is a registered Social Worker with over 10 years of experience in the private healthcare industry. Tilly has extensive knowledge in safeguarding children and adults, court report writing and has worked closely with Children and Adults Social Workers. Tilly is responsible for the day-to-day running of the company and remains focused on quality standards and excellence in care.


Mark

Mark Howarth

Job Title: Office Manager

Joined: 2017

Mark is the Deputy Manager of TH Homely Care Services. Initially from a mechanic background travelling extensively around the world Mark has adapted his practical approach to building and developing a successful company. Mark in his position ensures that all team members have the resources to enable them to deliver an excellent service caring for our Service Users in their own homes.


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Claire Blackwood

Job Title: Registered Manager

Joined: 2020

The Registered Manager is Claire Blackwood. Having spent 14 years as a Combat Medical Technician in the British Army, deploying in support of military operations and providing primary health care to soldiers both in barracks and whilst in hostile environments, Claire saw herself as well suited to working in a care environment. During her service, Claire gained a large amount of medical training including working as a medical technician within the NHS and providing paramedic support including advanced life support and trauma training. Starting with childcare, Claire decided she was better suited to providing care in the community and started working as a carer for Bluebird Care. In the last 5 years, Claire has fulfilled various roles including Team leader in both domiciliary care and care homes. During this time Claire has qualified for her NVQ Level 5 in Leadership and Management in Social and Health Care. Additionally, Claire has qualified in Dementia care and end of life.


Lorraine

Lorraine Mepham

Job Title: Senior care Worker

Joined: 2019

Lorraine is a friendly, caring individual and goes above an beyond for all the clients she supports. Lorraine started as a care worker in 2019 and has thrived within the role and worked her way to senior care worker through determination and dedication.


Jordan

Jordan Barlow

Job Title: Senior Care Worker

Joined: 2020

I have worked with TH Homely Care Services since 2020, I have grown as an individual since starting my role and became a senior member of the team earlier in 2023.


Frequently Asked Questions about T How Homely Ltd

What Type of Services does T How Homely Ltd offer?

T How Homely Ltd offers Home Care.

How many Carers does T How Homely Ltd employ?

T How Homely Ltd employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact T How Homely Ltd to verify any information. View our terms and conditions. T How Homely Ltd has an Enhanced Service – more info.