Home Instead (Bristol North)

33 Southmead Road, Westbury on Trym, Bristol BS10 5DW
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9.7 108 Reviews
  • Home Instead (Bristol North), Bristol
Rated 'Outstanding' by the CQC (February 2018), Home Instead (Bristol North) provides home care services to people throughout North Bristol and the surrounding areas.

The well-trained team provides companionship-based care, while supporting and encouraging clients to remain living independently in their own homes. Their goal is to bring joy to each client, each day, as well as providing practical support and assistance.

Care Professionals are fully trained and experienced in providing dementia and complex care.

Care plans are tailored to meet the individual requirements of each client, ensuring that time is spent with each client, fulfilling their personal needs and sharing stories, playing games and enjoying regular outings. If desired, clients can receive help with cooking, bathing, dressing, grooming and assistance with eating.

Care Professionals are matched with clients with similar interests to ensure a meaningful relationship can be developed. Care Professionals visit regularly, with a minimum one-hour visit in order that relationships can form and clients look forward to the visits.

Since June 2024, Home Instead (Bristol North) is delighted to be able to also offer Live-in Care. Live-In Care Professionals are there for you up to 22 hours a day, 7 days a week, week after week, providing personalised support tailored to your needs. Whether it's assistance with daily activities, companionship, or simply being there for peace of mind, the dedicated team can help. Live-in care helps you stay in the comfort of your own home, not a care home, with continuity of care from a dedicated Care Professional who lives with you long-term.

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Care Provided by Home Instead (Bristol North)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rachel James (Head of Operations & Business Development)

Funding & Fees Guide for Home Instead (Bristol North)

  • Prices

  • From £34.50 - £39.50 per hour depending on service & time of day.
    For Live-in £1,694 per week.

  • We don't add travel charges for journeys to or from support visits.

Home Instead (Bristol North) Reviews (108)

Total of 108, showing 21-40
9.7

Home Instead (Bristol North) has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time Home Instead (Bristol North) has 108 reviews.

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Review from G W (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided for my mum. Carers are matched perfectly to cater for my mum's needs and requirements. The office staff are always helpful. My mum always looks forward to the carer's visits and is very pleased with the service.

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Review from Daphne H (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers Mum has are all great - she really enjoys seeing them - and they are also good at feeding back issues to me where needed. It is really helpful for me to know that someone is keeping an eye on her when I am at work.

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Review from J L (Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During a taxing time of chemotherapy, I found management and staff helpful and reliable. I couldn’t have done without them.
Management were efficient and flexible, and the telephone was always answered. Staff were punctual and caring. Since a happy outcome, I have retained a carer for two one hour
sessions per week for help with shopping, ironing, housework and outings, and it has been fun!

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Review from Anne M (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been associated with Home Instead for some time. My mother feels they are part of her very happy family. She has retained her dignity and independence until recently. They even helped out in 24 hour care emergency. Now she has to be in a care home for 24 hour care, we still have a wonderful
caregiver going into to see her through the transition time - much needed and very much appreciated in these strange changing times. We are so privileged to have such a wonderful professional and caring team from the top through the ranks. Thank you all so much.

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Review from Nicky B (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have as a family been using Home Instead for about 4 years and they have been nothing but brilliant. They have been caring for both my parents in a variety of ways and have always been happy to adapt to the ever-changing needs they have asked for.
The team and care providers are all always cheerful,
happy to help and I have never ever had anything other than a wonderful experience from the whole team.
An amazing team and organisation who I would be always more than happy to recommend.
Thank you for allowing us as family members to relax knowing our parents are being cared for in an amazing and kind way.
Thank you so much.

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Review from H M (Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carers are sensitive and helpful, with imaginative and good memories for the daily routines we have established.
They both feel part of the family and are willing to try new skills and comply with new ideas.
They are aware of our emotional feelings and listen well to frustration, happiness, anger
and those unshed tears!
They have never refused a task, even the emergency toileting ones.
They give us both great kindness, support and for myself, and strength to get through some difficult days and times.
I could not think of a life without these young women who give us warmth, security and friendship, who understand our two different characters and help us both daily.

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Review from Rosemary P (Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been in touch with several people who have used Home Instead when care was needed, I had no hesitation when suddenly needing help myself, and had a carer each morning for two weeks, as much to put my family's minds at rest as for my needs which were not too onerous. I had no doubt that I would
be treated well and was not disappointed. I was not. The carers were all delightful and lovely to have in my home. I recommend Home Instead to many people in my life and shall go on doing so.

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Review from Lindy B (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided excellent tailored care and support for my mum for over 5 years. They were professional, yet compassionate and friendly. Also responsive and flexible, bending over backwards to provide extra support in a crisis. I definitely recommend their services.

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Review from Susan Y (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided our mum and family an exceptional caring professional and adaptable service.From the moment the caregivers stepped through my mum’s door, we felt safe in their hands. The service provided was very individual and on the initial meeting, the manager gained a very thorough idea of
what both my mum and the family required. The caregivers were extremely well matched to my mum and we felt they were a brilliant support. On one occasion, my mum had fallen when she was coming back from an outing and hurt her leg, but she phoned to say that all would be fine because her caregiver was due in 20 minutes. The caregiver assessed mum contacted the manager, phoned for an ambulance whilst keeping us completely informed of the situation and comforting and reassuring mum. This was a dedicated and reassuring service.
Home Instead allowed our mum to remain in her home. Nothing is too much trouble. The app is brilliant to see what happens daily. I highly recommend their service.

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Review from Jo B (Daughter of Client) published on 22 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely satisfied with the care our dad has received from your agency. The carers are, without exception, very sensitive to his needs. The care never seems rushed, and they always chat, which he loves. Thanks to you all!

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Review from Joy L (Daughter of Client) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided wonderful carers for mum who enabled mum to remain living independently in her home for far longer than she would otherwise have been able to. Her carers were always reliable, good-natured and conscientious. Mum, and us as a family, built up strong and positive relationships with
the two carers who became ‘regular’ visitors in her day. They were always reassuring and brought to our attention anything we needed to deal with. They showed initiative in improving Mum’s quality of life for example introducing mum to an iPad and google maps or inviting neighbours in for tea. Nothing was too much bother, cooking favourite foods/helping to solve crosswords/setting up a bird table/potting up hanging baskets/shopping and laundry etc. Home Instead always listened to our concerns and tried to respond to Mum’s needs as they developed. Mum lived ‘independently’ until the day after her 98th birthday. Thank you Home Instead - can't recommend you enough.

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Review from G K (Daughter of Client) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead came to the rescue when we were desperate and did everything in their power to help provide support and care to my father. All carers treated Dad with respect and dignity. Some went above and beyond in their approach to keeping Dad comfortable and interested in daily life, which became
more and tricky as he slipped away. We will always be grateful to everyone for all they did.

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Review from H P (Client) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During four years my wife and I have had several Home Instead carers. Without exception, they have earned the title carer. I have always felt it was, to them, not just a 'job' but a concern. When allowed I have been taken to Doctor, hospital appts and shopping with full support. There never was a problem
they could not help or solve.

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Review from S M (Client) assisted by family/friend published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who come to me are friendly, helpful and reliable. The support and care they provide for me enable me to live comfortably in my own home. They have been particularly conscientious during the period of managing the covid virus. I would recommend Home Instead as a care provider.

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Review from Shirley B (Wife of Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When placing a beloved member of a family into a care of a complete stranger, for however long or short a time, the two most important words are trust and honesty and have found both in Home Instead senior care. From the first phone call, we received understanding and help and we were dealt with professionally
and personally. The caregiver has become part of the family but only as great or small, that the client and family wish, we look forward to your continued commitment and thank you all at Home Instead.

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Review from B D (Son of Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really impressed by the team at Home Instead. Both the management and the various carers provided excellent care to my mother. Especially recently, when we needed urgent help over the weekend, and they were quick and happy to respond.

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Review from T T (Sister of Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has received excellent care and kindness from her personal carers and also those arranging her home care. I, also, have had good back up when needed to keep her safe and well.

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Review from T C (Daughter of Client) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, kindness and effort of 'the team' in supporting my parents is exemplary. All staff are helpful, understanding and patient. I have been particularly impressed, during the months of the coronavirus, with the cleanliness and hygiene brought into the home, by carers, in dealing with whatever may
need to be done. Everyone is friendly and cheerful and always wears a smile! A huge 'thank you' to everyone.

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Review from N P (Client) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care from Home Instead for over four years. I am continually impressed by all the staff and carers. I feel extremely supported which allows me to live as independently as possible.

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Review from Shane C (Son of Client) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended Home Instead a couple of years ago. Mum began to have difficulty with her mobility and with personal care. As is often the case when we advance beyond our 90th year, Mum's needs have varied over the intervening time and I can confirm that the Home Instead team have been fantastically
understanding and responsive. For example, when Mum had a fall the team were able to increase the frequency of visits and care within 24 hours with no complaint nor fuss. Mum has enjoyed both companionship and personal care from the team at Home Instead. Carers frequently go above and beyond what might be expected of them - staff going so far as to purchase and fit decorations for mum's walker to encourage her to use it a little more. It has clearly been a difficult (Covid) year for us all - I think it would have been more tricky without support from the team at Home Instead.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Home Instead (Bristol North) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Bristol North) is calculated as follows: ( (41 Excellents x 5) ) ÷ 41 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bristol North) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (15)

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Meet the Team (7)

Andrew

Andrew Wood

Job Title: Owner

Joined: 2017

Andrew, our owner, works in the background, being an advocate for fabulous clients and their family members and our amazing Care Professionals. Andrew’s Dad is 94 and his Mum 85, he knows what he’d want for them!


Rachel

Rachel James

Job Title: Head of Operations & Business Development

Joined: 2023

I joined Home Instead in September 2023, having worked in People & Team Management for many years. My role is to lead and support our fabulous Care Professionals and Key Player teams who are focused on delivering outstanding care. Having had experience of needing care for close family members, I know how important is it that we provide outstanding quality care and support to our clients and their families and that we provide ongoing training and support to our fabulous team of Care Professionals. It's an absolute pleasure to work with our team who provide comfort and joy daily.


Anne-Marie

Anne-Marie Clark

Job Title: Registered Care Manager

Joined: 2018

Hi, I'm Anne-Marie, I joined Home Instead in 2018 and felt at home working alongside those who share the same values as mine. I am honoured to take on the role of Registered Care Manager and to continue to deliver outstanding care to our clients and their families.


Rebecca

Rebecca Fudge

Job Title: Care Manager

Joined: 2018

Hi, I'm Rebecca and I'm the Care Manager at the Downend office. I began my career in the care sector 15 years ago, working in the domiciliary and specialist care fields. I joined Home Instead in 2018 as a Care Professional and have enjoyed every part since.


Claire

Claire Kemp

Job Title: Live-in Care Manager

Joined: 2024

Hi I’m Claire, I joined Home Instead in June 2024 as a Live-in Care Manager, having worked in various roles in the sector for 30 years. My passion is enabling clients to live the lives they want, in their own homes, supported by outstanding care 24 hours a day.


Sarah

Sarah Parsons

Job Title: Live-in Care Manager

Joined: 2024

Hello, I’m Sarah and I joined Home Instead in June 2024 as a Live-in Care Manager. I have worked in the care sector for over 15 years. My passion is to enable clients to have outstanding care in their own home 24 hours a day. I am very much enjoying my role and working with a great team of compassionate people.


Liz

Liz Hegarty

Job Title: Recruitment and Retention Manager

Joined: 2017

I joined Home Instead in 2017, having worked in Design and Public Relations for 25 years. My role focuses on recruiting our wonderful team of Care Professionals who are committed to delivering outstanding care. It's an absolute pleasure to know them all.


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